Overview

CONCORN is a professional consulting company specializing in Application Lifecycle Management powered by SAP Solution Manager and third-party tools based on ITIL best practices. Our core services in SAP ALM are: Process, Project and Portfolio Mgt, Business Process Mgt, Test Automation, Change Mgt with ITSM and CHaRM, DevOps, OCC, Design UX /UI DevOps , Cloud ALM and SAP Focused Solutions.

After listening to our clients, we modified our practice to create an easier way to integrate SAP Solution Manager and ServiceNow with an Adapter we call SNOW. No middle-ware required. A bi-directional API Adapter that enables ServiceNow to become the single source of truth for ticket management.

Services

Services Offered by CONCORN

Snow Adapter

Snow Adapter

CONCORN Snow 1.0 is the first adapter for SAP Solution Manager and ServiceNow. Developed under own namespace /SNOW/, SNOW offers the full integration for ChaRM (Change Request Management) , ITSM and RUN SAP Like a Factory – Application Operations.

  • Change Request Management

    Integration with Urgent Change, Normal Change, Admin Change and General Change. Also includes Preliminary Import Integration.

  • Incident Management

    Create incident in SAP Solution Manager and automatically push it to ServiceNow. Close the incident in ServiceNow and it will automatically close in Solman.

  • Application Operations

    Applications Operations Altering Integrated with ServiceNow. Alterin will have Bi-Directional integration and actions.

  • Dashboards and Reporting

    Version 2.0 with Dashboards and Reporting for SAP Solution Manager and ServiceNow.