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Overview

Simplify Processes to Deliver Better Experiences

DocuSign for Government

At the core of every government process are documents, forms, and contracts that need to be prepared, signed, and managed. DocuSign solutions give government agencies the tools they need to securely digitize and streamline document creation and workflow management.

As a result, services are easy to access and processes run smoothly, creating better experiences for everyone.

DocuSign helping more than 3,000 government agencies in all 50 states deliver against these priorities:

  • Digitally Transform Workflows
  • Deliver Better Experiences
  • Enhance Workforce Efficiencies
  • Compliance and Security

 

Public Sector Symposium recording

21st Century IDEA

The 21st Century Integrated Digital Experience Act (21st Century IDEA) is a new law that will greatly improve the public’s digital interactions with the federal government by accelerating the implementation of electronic signatures, modernizing websites, and creating digital options for in-person services. Get your agency started on improving the citizen experience with our comprehensive 21st Century IDEA Act Checklist and ease your agency’s compliance.

Read more about how DocuSign can help you and your agency:

Nextgov Blog: Is Your Agency Ready for the 21 Century IDEA Act?

Government agencies provide critical services—health care, housing, tax advice, driver’s licenses—but for years many have fallen behind private businesses that have been forced to cater to their customers’ demands for convenient and digital ways to shop, pay a bill or sign a form. But now federal IT leaders have more than good reason to provide easier ways for citizens to interact with government agencies: They have a mandate from Congress. Click Here to Learn More.

DocuSign for Higher Education

Agreements are everywhere at your institution. From Admissions, Financial Aid and the Registrar, to Procurement and Human Resources, somehow, all of these agreements are getting done. For many institutions, it’s a heavily manual process. Among a group of your peers in Higher Education, we’ve seen that enrollments can take up to 4x longer by failing to optimize the agreement process. As well, the benefits were complemented with a reduction in errors, from a 10% error rate to near 0% after implementing DocuSign. Now that you have built a digital foundation with DocuSign, the next step is to start your journey to a modern system of agreement.

  • Learn more about DocuSign for Higher Education. This Solution Overview PDF is packed with use cases for your institution, from admissions and financial aid to procurement and HR

Featured Products

Integrations

Featured Integrations for Government

DocuSign for Government has over 400 pre-built integrations to work together with the technologies you already know and trust, including Salesforce, ServiceNow, Pega, Appian, id.me, SAP, OnBase, Laserfiche, Microsoft, Google, Box, Workday and many more.

  • Salesforce

    Many organizations have modernized their customer relationship management (CRM) with Salesforce. Yet most still prepare, sign, act on, and manage customer agreements via manual, disconnected processes. By automating and connecting your agreement processes, DocuSign can accelerate turnaround times, reduce costs, and elevate your customer experience.

  • Microsoft

    With DocuSign Agreement Cloud for Microsoft, your team can prepare, sign, act on and manage agreements within Microsoft apps, boosting productivity and accelerating the completion of agreements. DocuSign Agreement Cloud is a Microsoft Preferred Solution on Microsoft AppSource, representing a commitment to quality, performance and the ability to meet the needs of mutual customers.

  • ServiceNow

    In the age of digital workflows and far-reaching enterprises, ensuring smooth agreements and easy form signatures across the systems where you work is more important than ever. If your business uses ServiceNow to enhance collaboration among departments, DocuSign eSignature can simplify paperwork and connect the contract processes of your back-office teams within one platform.

  • SAP

    A global reseller of DocuSign, SAP knows first-hand the ROI its customers gain from using DocuSign eSignature within SAP products like SAP ERP, SAP Customer Experience, SAP Fieldglass, and SAP SuccessFactors: streamlined and improved business processes, cost savings, reduced risk, enhanced compliance, and more.

  • Pega

    Pegasystems and DocuSign have announced a technology partnership enabling enterprises to integrate DocuSign's digital signature capabilities within Pega's CRM applications and the Pega platform. With this integration, Pegasystems' clients can significantly drive down operating costs while providing a faster and more convenient way for their customers to sign and send transactional documents.

  • Oracle

    DocuSign works with the Oracle solutions you already use to accelerate how business is done. Close deals faster, streamline business processes and get unparalleled security.

  • Workday

    The DocuSign for Workday electronic signature integration is designed to eliminate manual, paper-based processes to help companies save money and reduce agreement turnaround time, while increasing compliance, and boosting candidate and employee satisfaction. The DocuSign integration, built and managed by Workday as part of its powerful Business Process Framework, supports 400+ business processes, including HCM, Student, Payroll, and Financial Management.

  • Google

    Prepare, sign, act on and manage agreements electronically right from your favorite Google applications. Enjoy DocuSign eSignature for Drive, Gmail, Docs, and Chrome.

Blogs

A Blueprint for Building an Efficient and Paperless Case Management Strategy

August 22, 2022

Today’s governments are responsible for providing several essential services to the public, including health, financial, and family support. For most people, completing the multiple application forms and navigating the complex benefits process would be difficult, if not impossible, without the aid of a case manager.

5 Health and Human Services Processes to Modernize Today

August 22, 2022

As the number of demands placed on Health and Human Services (HHS) agencies grows, so does the need to modernize technology and streamline workflows. Without improvements, employees are left struggling with outdated and cumbersome paper-based processes that take weeks or months to create, review and execute—leaving individuals, families, and children without the timely and critical services they need.

How DocuSign ID Verification Can Bring Assurance to Government Agreements

August 17, 2022

Government agencies frequently manage services and transactions that contain sensitive constituent information. As a result, there are policies and procedures in place to ensure that the correct people receive the correct information and services.

Town of Gilbert, Arizona Creates a Center of Excellence for Using DocuSign

August 10, 2022

Located in Southeast Metro-Phoenix, Arizona, the Town of Gilbert is the fifth-largest municipality in Arizona, with a population of over 280,000. In 2019, the town made the decision to proactively use DocuSign eSignature to overcome antiquated processes and best provide services for its citizens and employees. With a self-service model in mind, the city wanted to empower users to create their own forms without needing support from the IT team.

Three Steps to Simplify Government Hiring, Onboarding and Management Processes

July 05, 2022

The availability of seamless, transparent and modern human resource (HR) processes is critical for government agencies to operate efficiently, especially in the new hybrid work environment. Unfortunately, government HR departments are historically understaffed and often rely on cumbersome, paper-based and time-consuming processes to get the job done.

3 Lessons Learned to Improve Government Workflows

June 30, 2022

Many local, state and federal governments are transitioning to modern processes, including shifting from hardcopy documentation to electronic signature and digital contract processes. Those who’ve made the switch are observing a number of benefits, ranging from time and cost savings to greater satisfaction among both workers and constituents.

6 Ways DocuSign Can Help K-12 Schools Do More with Less

June 29, 2022

The technological landscape is changing for K-12 schools. With higher expectations from parents, teachers, and students, and limited time or resources to meet these changing needs, schools are looking for a way to make the most of their technology investments.

Industry Events

Upcoming Events

  • 2020 Events

    USDA Technology Technology Expo: Riverdale

    June 9, 2020 (tentative)

    Riverdale, MD

    USDA HQ Tech Expo

    May 28, 2020

Webinar Recordings

Contracts

Federal

GSA 2GIT

47QTCA21A000R
Mar 31, 2021- Mar 30, 2026

GSA Multiple Award Schedule (MAS)

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2026

GSA Multiple Award Schedule Contract (MAS)

47QSWA18D008F
Aug 22, 2018- Aug 21, 2023

NASA SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2025

ITES-SW2

W52P1J-20-D-0042
Aug 31, 2020- Aug 30, 2025
*Additional Option Years Available

State and Local

CMAS

3-12-70-2247E
Aug 28, 2012- Dec 19, 2026

City of Seattle Contract

0000003265
Jul 11, 2014- Dec 19, 2026

Department of General Services Pennsylvania

4400004253
May 01, 2009- Dec 19, 2026

Fairfax County IT Hardware, Software, & Services

4400006323
Oct 04, 2015- Dec 04, 2023

NASPO ValuePoint

AR2472
Oct 14, 2016- Sep 15, 2026

NJEdge

00278834
Dec 20, 2011- Jun 30, 2023

National Cooperative Purchasing Alliance (NCPA)

NCPA001-86
Apr 11, 2016- Nov 30, 2023

OH STS 0119Y

534354
May 31, 2012- Dec 19, 2026

Oklahoma DIR Contract # SW1056A

SW1056A
Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

RCA - Orange County - OMNIA Partners

RCA-017-21010004
May 01, 2021- Apr 30, 2023

State of Indiana Contract

0000000000000000000021430
Aug 01, 2017- Dec 30, 2022

State of New Mexico Contract

10-00000-21-00098
Aug 01, 2017- Dec 31, 2023

Texas DIR-CPO-4444

DIR-CPO-4444
Jan 28, 2020- Jan 23, 2024
*Additional Option Years Available

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

Education

E&I Carahsoft Cloud Solutions & Services Distributor Contract

EI00063~2021MA
Apr 01, 2021- Mar 31, 2026

Educational Software Solutions and Services - OMNIA Partners, Public Sector

R191902
Feb 27, 2020- Apr 30, 2023
*Additional Option Years Available

Illinois Learning Technology Purchase Program (ILTPP)

ILTPP-19CT011
May 20, 2019- Mar 01, 2023

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Aug 31, 2024

NJSBA

E-8801-ACESCPS
Oct 20, 2015- Sep 03, 2025

The Quilt

MSA - 05012019F
Apr 01, 2016- May 02, 2025

VASCUPP

UVA1482501
May 02, 2014- Dec 19, 2026

Events

Past Events, Webinars & Trainings

News

Latest News

While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration. Whether it's ...
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Automating procurement contract workflows is an easy way to improve the effectiveness of procurement teams. It’s also an important step in evolving that function from merely a tactical executor to a ...
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Since the ESIGN Act, signed in 2000, the federal government recognizes electronic signatures as a valid form of expression of assent that is equivalent to a written “wet” signature. This paved a ...
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When federal government agencies make a decision to purchase cloud computing tools, they need more rigorous security and access controls than other types of organizations.
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Today, one in five Americans are enrolled in Medicaid. As health and human services programs continue to grow, state governments need to process millions more program applications today than ever ...
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According to the US Department of Transportation, there are 276 million vehicles on the roads today and it’s up to DMVs in all 50 states to manage all those cars and drivers. That’s a lot of ...
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Today, one in four workers – or about 40 million individuals – require government approval via a license today than ever before. That means states need to process millions more professional ...
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This is the first of three announcements this year under the newly named DocuSign Agreement Cloud Releases program. This program announces new products and top features so customers can learn about ...
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Reflecting the increasingly important role that artificial intelligence (AI) will play in the digital transformation of the agreement process, DocuSign (NASDAQ: DOCU) today announced its intent to ...
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Following its acquisition of contract lifecycle management (CLM) provider Spring CM, DocuSign was named by Gartner, Inc. as a Leader in the 2020 “Magic Quadrant for Contract Lifecycle Management”.
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An integrated contract lifecycle management solution has a direct impact of the success of your sales team – and the profits of your business.
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DocuSign has announced two new solutions that continue to build on its market-leading eSignature offering – this time in the generation and negotiation of agreements, and the management of the ...
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DocuSign's Agreement Cloud includes its classic e-signature tools, as well as new products and integrations to help customers digitize the agreement management process.
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The law calls on federal agencies to get started right away.
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DocuSign, Inc. (Nasdaq: DOCU), which offers the world's #1 eSignature solution as part of its broader platform for automating the agreement process, today announced it has completed its acquisition of ...
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Carahsoft Technology Corp., The Trusted Government IT Solutions Provider™, today announced that it was named Channel Reseller of the Year by DocuSign at Momentum 2018, the company’s annual ...
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Reflecting the continued momentum behind digital transformation across the U.S. government, DocuSign – the global eSignature and Digital Transaction Management (DTM) leader – today announced it ...
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Resources

Featured

From court filings to right of way agreements, notarized documents are essential to completing key government agency transactions. Today, most notarizations are paper-based and are conducted in person. This requires scheduling an office visit for multiple constituents, and wait times for documents t...

With the $550 billion dollars of Infrastructure Investment and Jobs Act funding allotted for states, there is a tremendous opportunity for state-level Departments of Transportation (DoTs) to leverage this funding for transformative efforts. This funding provides an opportunity to modernize and optim...

To learn more about improving the user experience, GovLoop spoke with DocuSign, a major supplier of digitization solutions to government. This report explains how digitizing and automating processes can improve productivity, user satisfaction and security.Learn how digitizing and automating processe...

Over the past few years, there have been significant investments in government to reimagine constituent experiences and build resilient infrastructures. By introducing technology solutions, government agencies can digitally transform critical workflows to deliver on their mission and drive business ...

Blog

As early hopes that mass vaccination programs in the United States would turn the tide against the COVID-19 pandemic ran into the realities of fast-moving variants and slower-than-expected vaccine uptake, employers face new challenges in determining whether, when and how to bring employees back to o...

In one month, contract holders on the General Services Administration’s Multiple Award Schedule will be able to sign offers and contract modifications digitally using DocuSign. The move will come ahead of more changes that will bring additional security to two contract management portals.

Case Study

Created in 2009, the Oregon Health Authority (OHA) is charged with increasing access to affordable, high-quality healthcare to all Oregonians. The multitude of initiatives and programs coordinated by the Oregon Health Authority, including Behavioral Health Services, requires processing a constant st...

In the face of COVID-19, Memphis fast tracked part of its digital roadmap—accelerating the shift from paper-intensive agreement processes to simplified, electronic workflows.

The D.A.’s office accelerated warrant processing by implementing DocuSign eSignature and equipping the county’s judges with iPads so they could easily review and sign warrants from anywhere. By successfully decreasing the time to issue a warrant from hours to minutes, law enforcement sped up investi...

Needing a quick, reliable solution that meets HIPAA, ADA, and WCAG accessibility standards, RSB selected DocuSign eSignature to digitize client-facing forms and keep services flowing.