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Overview

Nuance Communications, Inc. is the leading provider of voice and language solutions for the U.S. Federal Government, businesses, and consumers around the world. Its techniques, applications, and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of agencies and businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.

Healthcare

Dragon Professional

News

Nuance Announces New Dragon® Law Enforcement Solution | October 13, 2016
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Thriving in an Era of Legal Automation | February 20, 2019
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Why Better Documentation Can Help Improve Financial Compliance | February 5, 2019
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Resources

Dragon Law Enforcement—make incident reporting faster, safer and more efficient.
Provide patrol officers, agents, and other law enforcement professionals with a faster, safer and more efficient way to create incident reports and perform other essential tasks—all by voice—with the Nuance® Dragon® Law Enforcement speech recognition solution.

Nuance® Open License Program
The Nuance Open License Program (OLP) is a convenient, easy-to-use volume purchasing program designed to help enterprise customers maximize their savings potential, while being easier to track and understand. This licensing program is available for Dragon® Group editions and makes it easy for customers to purchase Dragon products from Nuance.

Nuance® PowerMic III
The Nuance® PowerMic IIII is a handheld microphone featuring simplified, thumb-control operation (for dictating, editing, navigating, and reviewing documents using speech recognition), programmable buttons, and integrated mouse functionality. It is ideal for professionals who are looking for new levels of dictation speed, ease-of-use and productivity.

Nuance® Management Center
Designed for corporate deployments of Dragon speech recognition solutions, Nuance Management Center provides powerful, yet easy-to-use central user administration capabilities that allow organizations to enable and manage these solutions across multiple users.

Nuance® Dragon Law Enforcement
Employees in law enforcement agencies are becoming overwhelmed with being highly dependent on frequent documentation tasks such as field incident reporting. This is a critical business function that must meet specific criteria for accuracy, timeliness, and regulatory compliance.

To download the resources, please click here.

Citizen Engagement

Demo Desk

Nuance Monthly Demo Desk banner

Nuance Demo Desk

With Nuance Team Lead Elizabeth Savage

Join this monthly demo desk to see how Nuance solutions are:

  • Enabled by digital, voice, outbound, and security products
  • Optimized using our powerful analytics tools
  • All deployed by the industry’s largest global professional services team

Join us for an upcoming session!

TBD

 

Count on Carahsoft

Contracts

Federal

NASA SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2025

State and Local

CMAS

3-12-70-2247E
Aug 28, 2012- Mar 31, 2022

Department of General Services PA - Symantec

4400004253
May 01, 2009- Dec 19, 2021

Educational Software Solutions and Services - OMNIA Partners, Public Sector

R191902
Feb 27, 2020- Apr 30, 2023
*Additional Option Years Available

Educational Software Solutions and Services - OMNIA Partners, Public Sector

R191902
Feb 27, 2020- Apr 30, 2023
*Additional Option Years Available

Maryland Master Contract (COTS)

060B2490021
Oct 01, 2012- Sep 30, 2027

NASPO ValuePoint

AR2472
Oct 14, 2016- Sep 15, 2026

Oklahoma DIR Contract # SW1056A

SW1056A
Feb 22, 2019- Feb 21, 2022
*Additional Option Years Available

Pennsylvania COSTARS-6 IT Software Contract

COSTARS-006-176
Aug 31, 2017- Aug 31, 2022

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

The Quilt

MSA - 05012019F
Apr 01, 2016- Apr 30, 2022

Education

Illinois Learning Technology Purchase Program (ILTPP)

ILTPP-19CT011
May 20, 2019- Mar 01, 2022

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

NJSBA

E-8801-ACESCPS
Oct 20, 2015- Sep 03, 2025

Events

News

Latest News

April 28, 2020
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that it has been named 2019 North American Partner of the Year and North American Top Partner for Security ...
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April 14, 2020
Forrester named Nuance as a “Leader” in their “New Forrester Wave: Digital First Customer Service Solutions, Q2 2020” report, which assessed 13 vendors on their digital engagement suites. Most ...
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November 21, 2019
End-to-end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as only vendor of 16 with perfect score
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February 05, 2019
First-of-its-kind AI Innovation from Nuance Automatically Builds Domain-specific Conversation Maps from Existing Contact Center Chat Logs
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May 31, 2018
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider™, today announced that it has been named the Portfolio Coverage Partner by Nuance Communications, Inc.
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October 13, 2016
BURLINGTON, Mass. – October 13, 2016 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nuance® Dragon® Law Enforcement – its first professional productivity solution designed ...
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Resources

Featured

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Nuance Datasheet
Secure Biometrics Stops Fraud Across Channels.
Leave fraudsters and identity thieves speechless with Nuance Security and Biometrics.
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Blog

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Nuance Blog
Global Accessibility Awareness Day
As Global Accessibility Awareness Day reaches its 10th year, explore some of the ways you can build accessibility into your organization—for employees and customers alike.
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Case Study

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Nuance Case Study
One of the largest 311 services sets the gold standard for municipal service platforms
As one of the largest 311 services in North America, this municipal service platform handles over 20 million calls every year. They streamlined their service by upgrading their IVR to an intelligent, conversational platform with Nuance Natural Language Understanding technology. Now, citizens can ...
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Datasheet

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Nuance Datasheet
Shift Callers Between Channels. Seamlessly
Nuance IVR to Digital is an innovative solution for contact centers that optimizes the IVR experience by helping targeted callers move to a digital experience using live chat or virtual assistants.
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Nuance Datasheet
Superior Assisted Service with Nuance Live Chat
Engaging the customer in their moment of need One of the key tactics to reduce online abandonment is to ensure that it is easy and convenient to contact a live chat agent. By evaluating the visitor behavior in the digital channel, we can engage with the customer in their moment of need.
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Nuance Datasheet
Messaging – Meet Customers Where They Are
Mobile phones are constantly becoming smarter and easier to use, which helps consumers simplify their lives tremendously. Tasks can be completed in their moment-ofneed without wait times, technology hurdles or limitations.
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Nuance Datasheet
Proactive Engagement for Business Results
Your customers want proactive outreach from your business. In fact, 85% of consumers are interested in receiving proactive notifications.1 And an astounding 90% of consumers say they are more likely to do business with a company that sends them reminders.
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Nuance Datasheet
Nuance Digital Portfolio for Intelligent Engagement Solutions
Nuance presents a digital product portfolio for omni-channel customer engagements. Deliver exceptional digital customer engagement and provide exceptional conversations in digital channels on the customer’s terms.
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Nuance Datasheet
Easy, Secure Biometric Authentication.
Make life easy for customers and tough for fraudsters Nuance Security Suite enables easy and secure authentication by identifying a person based on their human traits; like their voice, fingerprints, face or even how they use their devices. The problem with PINs, passwords and knowledge-bas...
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Nuance Datasheet
Recognizing the Power of Speech
Consumers today place a high value on speed and convenience, becoming increasingly comfortable with artificially intelligent selfservice to answer questions and solve problems. More human-like, conversational customer care increases self-service, helps differentiate brands, and improves cust...
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