Conversational AI for Better Customer Experiences

Dragon Medical Practice Edition replaced by Dragon Medical One

Effective immediately, DMPE licenses will no longer be available for purchase. This announcement is also a reminder that Nuance is not accepting any new DMPE maintenance and support agreements effective past the date of March 31, 2022, and the ability to install and authenticate existing licenses will also be ending after this date.

Read the full brief here

Federal Healthcare

• Improving how the Department of Veteran Affairs, Military Health System, Indian Health Service, and other agencies capture, manage and use clinical data.
• Healthcare costs represent a significant percentage of total agency budgets: Over 9 percent of the DoD's, over 38 percent of the VA's.
• Survival means waging war against rising costs on two fronts: Quality care to reduce error and readmission, and appropriate billing to ensure equitable funding. Healthcare information access and management are critical to both.

Government agencies need solutions and services to:

• Capture clinical documentation - accurately
• Access accurate information - instantly
• Manage health information - efficiently
• Accelerate the revenue cycle - effectively

Nuance Healthcare provides:

• Speech recognition solutions and services to document care better, faster, and more efficiently
• Health information management (HIM) solutions and services to improve clinical documentation, chart completion and regulatory compliance
• Revenue cycle solutions and services to ensure accurate billing for equitable funding

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Dragon Law Enforcement—make incident reporting faster, safer and more efficient.
Provide patrol officers, agents, and other law enforcement professionals with a faster, safer and more efficient way to create incident reports and perform other essential tasks—all by voice—with the Nuance® Dragon® Law Enforcement speech recognition solution.

Nuance® Open License Program
The Nuance Open License Program (OLP) is a convenient, easy-to-use volume purchasing program designed to help enterprise customers maximize their savings potential, while being easier to track and understand. This licensing program is available for Dragon® Group editions and makes it easy for customers to purchase Dragon products from Nuance.

Nuance® PowerMic III
The Nuance® PowerMic IIII is a handheld microphone featuring simplified, thumb-control operation (for dictating, editing, navigating, and reviewing documents using speech recognition), programmable buttons, and integrated mouse functionality. It is ideal for professionals who are looking for new levels of dictation speed, ease-of-use and productivity.

Nuance® Management Center
Designed for corporate deployments of Dragon speech recognition solutions, Nuance Management Center provides powerful, yet easy-to-use central user administration capabilities that allow organizations to enable and manage these solutions across multiple users.

Nuance® Dragon Law Enforcement
Employees in law enforcement agencies are becoming overwhelmed with being highly dependent on frequent documentation tasks such as field incident reporting. This is a critical business function that must meet specific criteria for accuracy, timeliness, and regulatory compliance.

To download the resources, please click here.

Citizens are consumers, and they expect a much higher level of service than ever before. The services provided by government agencies are critical. That's why it's so important to provide them with quick, simple and secure ways to obtain information and resources across all contact channels.

For more than 20 years, Nuance has delivered intelligent contact center solutions and automated communications to government agencies. From pensions and transportation services to citizen engagement and public security, Nuance solutions can help your agency provide the highest level of service with a ROI that will meet the public scrutiny placed on your budgets.

Conversational IVR solutions can reduce agent call volume through self-service options while efficiently routing calls to the right agencies in your 311 contact center. Virtual assistants, combined with live chat, can navigate website users directly to the information and resources they need and provides answers quickly and easily. Outbound messages and alerts can notify the public via voice, text or email to keep your community safe and informed. Nuance Biometrics can improve security by staying one more step ahead of fraudsters. All while reducing the costs to serve.

Adapt your IVR - fast and efficiently.

Achieve key metrics with a Conversational IVR.

Natural Language Call Routing

Shift callers between channels. Seamlessly.

Recognizing the power of speech.

Vocalizer 7 language and voice availability.

Natural Language Call Steering

Nuance Care Solutions : Nuance Vocalizer Studio

Join this monthly demo desk to see how Nuance solutions are:

• Enabled by digital, voice, outbound, and security products
• Optimized using our powerful analytics tools
• All deployed by the industry’s largest global professional services team

TBD

Nuance solutions are enabled by digital, voice, outbound and security products, all optimized using our powerful analytics tools. The Nuance digital customer engagement portfolio combines the best of virtual assistants and human‑assisted customer service engagements into one unified platform. So you can target the right visitor with the right message at the right time—across all digital channels. These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.

Nuance market-leading voice solutions offer AI‑powered, enterprise‑grade speech technologies that enable your organization to create interactive voice response (IVR) and speech solutions that feel almost human.

Nuance Medical Speech Recognition solutions are designed to accurately translate the physician’s voice into a rich, detailed narrative that feeds directly and seamlessly into all major EHR platforms. These solutions offer the freedom and flexibility to complete patient notes at their convenience and dramatically reduce the amount of time spent on documentation.

Empower employees to create high-quality documentation faster and more efficiently, while saving your business time and money with Dragon Professional Group, the enterprise-ready speech recognition solution

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