Your mission is our mission.
Northwoods is a technology company truly focused on human services. Our user-centric software—created from our own human services experience—is built for engagement, efficiency, and service delivery in adult & aging, child support, child welfare, and economic assistance. We help state and county human services agencies do more with less and get the results they need.
Nearly 45,000 caseworkers across the country use our solutions to manage, collect, view, and share case content and data more efficiently. As a result, agencies improve service delivery, maximize productivity, make informed decisions, and achieve better outcomes for the vulnerable adults, children, and families they serve.
Traverse is off-the-shelf, cloud-based human services technology powered by Amazon Web Services (AWS) and built for caseworkers in child welfare and adult & aging.
Caseworkers collect, view, and share case content from anywhere at any time using the web-based application and companion mobile apps. Traverse automatically analyzes data and information to bring critical case content to light. Caseworkers understand the past and present to make informed, confident safety decisions for children and families.
Compass Capture is an intuitive web application that allows agency workers to categorize and submit documents to any document management system using point of entry scanning. Caseworkers save documents in an electronic case file, make documents available almost instantly throughout the agency, route documents to multiple recipients simultaneously, and categorize documents for multiple clients or case files.
Compass Appointments helps agencies manage client flow and scheduling. It improves client service as well as communication between the front desk and caseworkers. By automating client check-in, eliminating paper appointment schedules, consolidating scheduling, and helping distribute the assignment of appointments among workers, Appointments reduces client wait times and lines in the lobby.
With Compass Pilot, case and client data collected at any point in the system is immediately available to all workers and processes that need it. Automating routine tasks results in dramatic increases in productivity and service levels throughout the organization.
The Cost of Doing Nothing: How Inaction Can Hurt Human Services
Convincing administrators, board members, legislators, and general stakeholders that your human services agency needs to purchase new technology is hard, no matter how essential. You’re up against several roadblocks—finite budgets, shrinking revenues, and competing priorities, to name a few.
Getting the Green Light: How to Justify Spending on Technology for Human Services
Is your human services agency planning to purchase new technology in 2021? In today’s world, agency leaders struggle to justify the need for new technology amid budget crises while IT leaders have been forced to cut many planned expenses in order to focus on the few that directly support COVID-19-related initiatives and precautions.