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Overview

Your mission is our mission.

Northwoods is a technology company truly focused on human services. Our user-centric software—created from our own human services experience—is built for engagement, efficiency, and service delivery in adult & aging, child support, child welfare, and economic assistance. We help state and county human services agencies do more with less and get the results they need.

Nearly 45,000 caseworkers across the country use our solutions to manage, collect, view, and share case content and data more efficiently. As a result, agencies improve service delivery, maximize productivity, make informed decisions, and achieve better outcomes for the vulnerable adults, children, and families they serve.

Products

  • Traverse®

    Traverse is off-the-shelf, cloud-based human services technology powered by Amazon Web Services (AWS) and built for caseworkers in child welfare and adult & aging.

    Caseworkers collect, view, and share case content from anywhere at any time using the web-based application and companion mobile apps. Traverse automatically analyzes data and information to bring critical case content to light. Caseworkers understand the past and present to make informed, confident safety decisions for children and families.

    • High-Value Work: Traverse eliminates redundant work, allowing caseworkers to do more high-value work with families to reduce trauma.
    • Mobile: Mobile applications are optimized for when caseworkers are in the field engaging with families and work in disconnected mode.
    • User Friendly: The intuitive design allows caseworkers to fill out forms, collect documents, photos, audio, or video from anywhere.
    • Cloud-Based: Caseworkers can access electronic case files from anywhere. Built on AWS, cloud hosting reduces the IT burden and ensures caseworkers have the most up-to-date version.
    • Collaboration: Caseworkers and supervisors can share documents, photos, and videos, and hand off work from the office or remotely.
    • Informed Decisions: Traverse automatically analyzes case content to quickly understand critical information from the past and present.
  • Compass® Capture

    Compass Capture is an intuitive web application that allows agency workers to categorize and submit documents to any document management system using point of entry scanning. Caseworkers save documents in an electronic case file, make documents available almost instantly throughout the agency, route documents to multiple recipients simultaneously, and categorize documents for multiple clients or case files.

  • Compass® Appointments

    Compass Appointments helps agencies manage client flow and scheduling. It improves client service as well as communication between the front desk and caseworkers. By automating client check-in, eliminating paper appointment schedules, consolidating scheduling, and helping distribute the assignment of appointments among workers, Appointments reduces client wait times and lines in the lobby.

  • Compass® Pilot

    With Compass Pilot, case and client data collected at any point in the system is immediately available to all workers and processes that need it. Automating routine tasks results in dramatic increases in productivity and service levels throughout the organization.

Blog

Resources

Blog
The Cost of Doing Nothing: How Inaction Can Hurt Human Services
Convincing administrators, board members, legislators, and general stakeholders that your human services agency needs to purchase new technology is hard, no matter how essential. You’re up against several roadblocks—finite budgets, shrinking revenues, and competing priorities, to name a few.

READ MORE >

Blog
Getting the Green Light: How to Justify Spending on Technology for Human Services
Is your human services agency planning to purchase new technology in 2021? In today’s world, agency leaders struggle to justify the need for new technology amid budget crises while IT leaders have been forced to cut many planned expenses in order to focus on the few that directly support COVID-19-related initiatives and precautions.

READ MORE >

Contracts

State and Local

NASPO ValuePoint

AR2472
Oct 14, 2016- Sep 15, 2026

National Cooperative Purchasing Alliance (NCPA)

NCPA001-86
Apr 11, 2016- Nov 30, 2022

RCA - Orange County - OMNIA Partners

RCA-017-21010004
May 01, 2021- Apr 30, 2023

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

Education

E&I Carahsoft Cloud Solutions & Services Distributor Contract

EI00063~2021MA
Apr 01, 2021- Mar 31, 2026

Educational Software Solutions and Services - OMNIA Partners, Public Sector

R191902
Feb 27, 2020- Apr 30, 2023
*Additional Option Years Available

Illinois Learning Technology Purchase Program (ILTPP)

ILTPP-19CT011
May 20, 2019- Mar 01, 2023

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

NJSBA

E-8801-ACESCPS
Oct 20, 2015- Sep 03, 2025

The Quilt

MSA - 05012019F
Apr 01, 2016- May 02, 2025

News

Latest News

Scott County HHS is investing in new technology to go paperless, which will help social workers during the COVID-19 pandemic and well into the future.
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Hubbard County DSS is investing in new technology to help staff telework during the COVID-19 pandemic and well into the future.
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Northwoods and SolutionsWest launched a partnership to help California social services agencies successfully implement new technology. Northwoods will provide a software solution to help child welfare ...
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Yuba County Health and Human Services (HHS) is investing in new technology that uses artificial intelligence to surface key case information to help child welfare caseworkers make critical safety ...
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Child welfare caseworkers spend more time with clients
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Child welfare caseworkers stop drowning in paperwork to spend time with children and families
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Solution part of Governor’s Office of Health Transformation focus on citizen-centric service
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Resources

Featured

This guide covers key considerations and challenges for each stage of the technology buying process—from defining the problem you want to solve, to evaluating the right partners, to implementing and optimizing your solution. We hope you’ll see the process doesn’t have to be so daunting with a little...

Case Study

Cabarrus County Department of Human Services’ (DHS) clients were frustrated by a confusing lobby and long waits, which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade technology, and modernize business processes to reduce c...

Northwoods helps Pennsylvania’s Erie County Office of Children and Youth digitize case files, enabling remote caseworkers to serve vulnerable children and families. Northwoods, an AWS Partner Network (APN) Public Sector Partner, helped Erie County implement Traverse, its AWS-based solution that prov...

By implementing Traverse, cloud-based software that manages electronic case files, child welfare caseworkers can effectively telework and get work done more efficiently. Download this case study to see the results and benefits that came from introducing Traverse into the Mesa County Department of Hu...

Datasheet

With the right technology, child welfare agencies can effectively put their plans into action to manage remote teams while maintaining commitment to their mission to keep children and families safe.

eBook

Human services agencies are becoming more comfortable with the idea of cloud technology. Download this resource guide to see how Northwoods has helped agencies across the country realize the value of cloud technology and best key practices to follow while shifting from previous practices to the clou...


Infographic

Human services agencies want to modernize their technology to manage the ripple effects of COVID-19, but struggle to figure out how with revenue hits, budget cuts, and furloughs.

Resources

Download this marketing report to read about the challenges of delivering economic assistance programs and the IT tools government agencies can use in the future to better serve clients.

Solutions Brief

Child welfare agencies have had to quickly pivot to support telework, allowing people to connect and share important information in new ways. Agencies need to invest in cloud-enabled technology so caseworkers can access and update case files from anywhere. In this market trends report, GovLoop, Nort...