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Your mission is our mission.

Northwoods is a technology company truly focused on human services. Our user-centric software—created from our own human services experience—is built for engagement, efficiency, and service delivery in adult & aging, child support, child welfare, and economic assistance. We help state and county human services agencies do more with less and get the results they need.

Nearly 45,000 caseworkers across the country use our solutions to manage, collect, view, and share case content and data more efficiently. As a result, agencies improve service delivery, maximize productivity, make informed decisions, and achieve better outcomes for the vulnerable adults, children, and families they serve.


  • Traverse®

    Traverse mobilizes content to enable social work from anywhere. Social workers can efficiently collect, retrieve, and share case content and evidence from anywhere. Traverse automatically analyzes the information collected with no additional work required. This process empowers social workers, supervisors, directors, and state executives to make informed, confident decisions for the vulnerable adults, children, and families they serve.

    Mobilize Content for Remote Teams in Child Welfare

    Traverse helps agencies support the critical work of remote teams because social workers can access case content from anywhere, anytime regardless of location.

    • A web application that allows anyone in the agency to access all case content from anywhere
    • A mobile application that is optimized for when workers are in the field engaging with families
    • A mobile application that automatically syncs newly collected case content
    • Instant access to current or new case content from anywhere
    • Content can be contributed from anywhere regardless of connectivity
    • Social workers and supervisors can share documents, photos, and videos, and hand off work
    • Access to forms when working remotely regardless of connectivity
  • Compass® Capture

    Compass Capture is an intuitive web application that allows agency workers to categorize and submit documents to any document management system using point of entry scanning. Caseworkers save documents in an electronic case file, make documents available almost instantly throughout the agency, route documents to multiple recipients simultaneously, and categorize documents for multiple clients or case files.

  • Compass® Appointments

    Compass Appointments helps agencies manage client flow and scheduling. It improves client service as well as communication between the front desk and caseworkers. By automating client check-in, eliminating paper appointment schedules, consolidating scheduling, and helping distribute the assignment of appointments among workers, Appointments reduces client wait times and lines in the lobby.

  • Compass® Pilot

    With Compass Pilot, case and client data collected at any point in the system is immediately available to all workers and processes that need it. Automating routine tasks results in dramatic increases in productivity and service levels throughout the organization.

  • Compass® CoPilot

    Compass CoPilot allows workers to manage case and client information on an iPad. This mobile package equips workers to take important information into the field and create new information. They can sync the information back to Compass Pilot at their office computers.



Answering Your Coronavirus Relief Fund Questions for Human Services
While the Coronavirus Relief Fund established under the CARES Act is meant to provide much needed aid to state and local governments tasked with responding to COVID-19, questions remain about how the money can be properly spent. We’ve answered some common questions around how to take advantage of relief funds.


Prioritizing Technology in Human Services and Preparing for What May Be Next [Lessons from COVID-19]​​​​​​​
The COVID-19 pandemic has been a wake-up call for human services in many ways. Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.




GSA Schedule 70

Dec 20, 2011- Dec 19, 2021


Mar 03, 2015- Aug 10, 2020
*Additional Option Years Available


Massachusetts Higher Education Consortium (MHEC)

Aug 10, 2019- Jun 30, 2022


Traverse® for Child Welfare and Adult & Aging

Register for an on demand demo of Traverse—Northwoods’ content collection, data collection, and case discovery solution for child welfare and adult & aging agencies. Traverse modernizes service delivery and empowers caseworkers to do high-value direct service work with adults, children, and families. Learn More...

Archived Events


Latest News

Scott County HHS is investing in new technology to go paperless, which will help social workers during the COVID-19 pandemic and well into the future.
Hubbard County DSS is investing in new technology to help staff telework during the COVID-19 pandemic and well into the future.
Northwoods and SolutionsWest launched a partnership to help California social services agencies successfully implement new technology. Northwoods will provide a software solution to help child welfare ...
Yuba County Health and Human Services (HHS) is investing in new technology that uses artificial intelligence to surface key case information to help child welfare caseworkers make critical safety ...
Child welfare caseworkers spend more time with clients
Child welfare caseworkers stop drowning in paperwork to spend time with children and families
Solution part of Governor’s Office of Health Transformation focus on citizen-centric service



This guide covers key considerations and challenges for each stage of the technology buying process—from defining the problem you want to solve, to evaluating the right partners, to implementing and optimizing your solution. We hope you’ll see the process doesn’t have to be so daunting with a ...

Case Study

Cabarrus County Department of Human Services’ (DHS) clients were frustrated by a confusing lobby and long waits, which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade technology, and modernize business processes to redu...

Northwoods helps Pennsylvania’s Erie County Office of Children and Youth digitize case files, enabling remote caseworkers to serve vulnerable children and families. Northwoods, an AWS Partner Network (APN) Public Sector Partner, helped Erie County implement Traverse, its AWS-based solution that pr...


With the right technology, child welfare agencies can effectively put their plans into action to manage remote teams while maintaining commitment to their mission to keep children and families safe.


How Next-Generation Technology Designed for Engagement, Efficiency, and Service Delivery Can Help Knock Them Down

As Child Welfare modernizes to the new Comprehensive Child Welfare Information System (CCWIS), agencies have the opportunity to apply innovative solutions to overcome systematic barriers.

Solutions Brief

Child welfare agencies have had to quickly pivot to support telework, allowing people to connect and share important information in new ways. Agencies need to invest in cloud-enabled technology so caseworkers can access and update case files from anywhere. In this market trends report, GovLoop, Nort...

Northwoods is a technology company truly focused on human services. We are your partner. We're committed to helping you solve problems, improve business processes, and meet your mission.