» Innovation in Government
Expert Edition: How to Scale DevSecOps
In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.
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Interview: Why SASE is More than a Buzzword for Zero Trust
Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.
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Report: 5G: Powering Government's Digital Transformation
From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
- Customer Experience & Engagement, All
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Expert Edition: How to Achieve Your Agency’s CX Goals
In this eBook, numerous federal CX, innovation and IT leaders — as well as experts from Adobe, DocuSign, Granicus, Qualtrics and Salesforce — share their perspective alongside tactics for reimagining how agencies interact with those they serve.
- Customer Experience & Engagement, All
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Executive Briefing: Understanding the Critical Role of UX to Zero Trust
- Customer Experience & Engagement, Cybersecurity , All
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Future-Proofing Digital Service Delivery
The pandemic exposed the strengths and weaknesses of government systems and demonstrated how robust digital services can help agencies tackle the biggest challenges facing government and the country.
- Customer Experience & Engagement, Salesforce
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Embracing the New Normal for Digital Services
The progress agencies made during the pandemic is just a glimpse of what’s possible with digital service delivery.
- Customer Experience & Engagement, Salesforce
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Digital Transformation and the Power of a Platform
Salesforce's Dave Rey explores using scalable technology to drive impact.
- Customer Experience & Engagement, Salesforce
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Reimagine Service Delivery with a Proactive Digital Strategy
Agencies can be intentional about providing extraordinary customer and employee experiences.
- Customer Experience & Engagement, Salesforce
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The Benefits of Treating Employees Like Customers
By modernizing their HR systems, agencies can hire and retain tech-savvy employees.
- Customer Experience & Engagement, Salesforce
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Investing in a Secure and Modern Platform
IT modernization demands an optimal blend of security, infrastructure and continuous innovation.
- Customer Experience & Engagement, Salesforce
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How Government Agencies Can Take on Sustainability
Innovative efforts to address climate change can be easily incorporated into modernization initiatives.
- Customer Experience & Engagement, Salesforce
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Responding Quickly to a Public Health Emergency
Salesforce's Courtney Hawkins discusses the need for speed in providing government services.
- Customer Experience & Engagement, Salesforce
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A Conversation with Kori Ann Edwards
A Conversation with Kori Ann Edwards, Managing Director of Operations, Utah Governor’s Office of Economic Opportunity.
- Customer Experience & Engagement, Salesforce
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Executive Viewpoint: A conversation with Margarita Devlin
Q&A with Margarita Devlin, Deputy Assistant Secretary for Operations and Management Veterans' Employment and Training Service at the Labor Department.
- Customer Experience & Engagement, Salesforce
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Don't Let Complexity Trip Up the Customer Experience
An interview with Kale Fluharty, Director of Federal at Liferay, and Frank Lacson, Human Centered Design Lead at Imagine Believe Research (IBR).
- Customer Experience & Engagement, Liferay
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The Best of What’s New in Government Customer Experience
Experience is everything as governments transform service delivery.
- Customer Experience & Engagement, All