Report: Best of What's New in Artificial Intelligence and Machine Learning
States and localities are moving rapidly to take advantage of AI and ML, the first wave of deployments often focused on individual programs or tasks. Learn how your agency or municipality can take full advantage of the growing momentum behind artificial intelligence and machine learning to increase employee productivity, improve citizen experience, and increase efficiency.
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Expert Edition: 5G
Learn how 5G can bring new capabilities and innovations that allow agency personnel to experience data, training and operations in ways not possible before. Featuring insights from 5G leaders at Palo Alto, SAP NS2, Dell, and JMA.
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Report: Maximizing the Benefits of Multi-Cloud
Cloud technology has become indispensable for mission success in all areas, which underscores the need for innovative, comprehensive approaches to multi-cloud management.
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Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
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Interview: How to Prepare Employees to Succeed in a Hybrid Workplace
Matt Mandrgoc, Head of U.S. Public Sector at Zoom, discusses how, as agencies come out of the pandemic, they must figure out how to prosper in a hybrid world where communication and collaboration will be in person and online.
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Guide: Advancing the Art of Data Analytics
This guide, created by Carahsoft and GovLoop, explores how agencies at the Federal, state, and local levels are updating their data strategies with the latest technology. Plus, hear from data innovators at the CDC, North Carolina, the US Census, Indiana, the DOT, and the National Library Service for the Blind and Print Disabled as well as Carahsoft's technology experts.
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How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
- Citizen Experience, Tableau
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FCW Report: Digitally Transforming the Customer Experience
The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.
- Citizen Experience, All
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An Opportune Time to Modernize CX
Government leaders are capitalizing on the lessons they learned during the pandemic to improve the digital experience for citizens, employees and partners.
- Citizen Experience, All
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Customer Experience is a Team Sport
Opportunity: A new vision and strategy for improving CX
- Citizen Experience, Adobe
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Optimizing the User Experience at the Edge
Customers and employees can benefit from the performance and security boost provided by edge computing.
- Citizen Experience, Akamai
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Amplifying the Power of the Customer’s Voice
The pandemic has revealed that modernizing CX is not about technology but about a change in mindset.
- Citizen Experience, Granicus (formerly GovDelivery)
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How to Build a More User-Focused Website
With the right platform, agencies can easily comply with mandates for modernizing internal and external websites.
- Citizen Experience, Open Source, Liferay
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Government Unifies the Citizen Experience, Goes Digital
Customer-centric thinking is not new, but the pandemic has given government agencies a newfound impetus to act.
- Citizen Experience, Salesforce
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The Next Evolution in Contact Centers
Cloud-based technology powered by advanced analytics and AI improves the experience for customers and agents.
- Citizen Experience, Talkdesk
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Executive Viewpoint: A Conversation with Jack Galvin
Jack Galvin, Associate Deputy Assistant Secretary for the Office of Information and Technology in IT Operations and Services for the Department of Veterans Affairs, talks about what the pandemic taught the VA about telehealth, telework and the ability to innovate quickly.
- Citizen Experience, All
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FCW Report: Developing a Customer-First Mindset
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.
- Citizen Experience, Salesforce
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Prioritizing the Customer Experience
As customer expectations evolve, agencies are finding that digital services and IT modernization are the keys to better CX.
- Citizen Experience, All
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Connected Technology Equals Better Service Delivery
An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.
- Citizen Experience, Salesforce
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Reimagining Public Health Services
As technological limitations disappear, health agencies have the opportunity to explore new possibilities.
- Citizen Experience, Salesforce
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A Digital-First Approach to CX
Agencies can simplify and enrich their interactions with citizens through digital engagement.
- Citizen Experience, Salesforce