Report: Developing a Customer-First Mindset
How can agencies meet and exceed rapidly expanding customer expectations? Featuring insights from Salesforce and industry research from FCW.
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Interview: Enjoy Your Successes, Now Figure Out to Continue IT, Process Improvements
Phoebe Nerdahl, Public Sector Lead at Atlassian, explains why agencies have to continue to innovate and secure their systems and networks as they continue their IT modernization efforts.
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Report: 2020 Year In Review
To aid with 2021 planning, Carahsoft has compiled all 7 of its 2020 Innovation in Government reports from FCW into one comprehensive compendium. Learn the latest developments across multiple technology verticals, including AI, Cloud Adoption, Cybersecurity, CX and Edge Computing.
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Interview: Protecting the Supply Chain to Promote Operational Resiliency
Dan Carayiannis, Director of Public Sector at RSA, discusses how the increasing concern about the origins of technology products and components and whether suppliers have insight into the supply chain has created a wakeup call for both government and private sector organizations.
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Report: Best of What's New in Law Enforcement
For police departments facing growing demands and tightening budgets, using technology to increase the impact of existing staff and resources will be a game changer. Learn more about how autonomous technologies, better connectivity, and more sophisticated video and surveillance analytics tools are available to fill in the gaps.
Guide: Agencies Build Foundation for DevSecOps Success
This guide provides insight into how to make DevSecOps a reality, discusses the pillars of a DevSecOps strategy, and highlights best practices. Featuring insights from leaders at DoD, GSA, Air Force, Army Futures Command, U.S. Transportation Command and Carahsoft's technology experts.
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Guide: The State of AI in Government
Hear from leaders in artificial intelligence at the Department of Defense (DoD) and Small Business Administration (SBA) as well as Carahsoft's technology partners when you download the guide.
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Report: Identity and Access Management Executive Brief
Learn from leaders at USCIS, CISA, U.S. Army, DoD, GSA, and NIST on how they're tackling the challenges and reaping the benefits of identity and access management. Featuring additional insights from technology leaders at RSA.
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FCW Report: Developing a Customer-First Mindset
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.
- Citizen Experience, Salesforce
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Prioritizing the Customer Experience
As customer expectations evolve, agencies are finding that digital services and IT modernization are the keys to better CX.
- Citizen Experience, All
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Fostering Employee Development in Times of Change
Technology and a culture of learning are keys to an engaged, highly skilled and successful government workforce.
- Citizen Experience, Salesforce
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Connected Technology Equals Better Service Delivery
An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.
- Citizen Experience, Salesforce
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Reimagining Public Health Services
As technological limitations disappear, health agencies have the opportunity to explore new possibilities.
- Citizen Experience, Salesforce
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A Digital-First Approach to CX
Agencies can simplify and enrich their interactions with citizens through digital engagement.
- Citizen Experience, Salesforce
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New Cloud Security Considerations for Government
Agencies need to move toward a more robust framework for securing users and data in the cloud.
- Citizen Experience, Salesforce
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Transforming Talent Management at DoD
A unified system can modernize the experience for military and civilian personnel from recruitment to retention to retirement.
- Citizen Experience, All, Salesforce
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Collaborative AI for Knowledge Discovery
Collaborative AI is revolutionizing the way government users gain insights from unstructured data.
- Citizen Experience, Salesforce
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Executive Viewpoint: A Conversation with Kristen Baldwin
FAA’s CIO discusses how the agency is using technology to adapt to the changing needs of customers and employees.
- Citizen Experience, All
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Keeping Employees and Customers Connected
Jacquannette Hollie, Senior Manager of Solution Engineering at Salesforce, explores how providing employees the right tools is crucial for customer experience.
- Citizen Experience, Salesforce
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Maintaining Productivity in Times of Crisis
Jonathan Alboum, Principal Digital Strategist for Federal at ServiceNow, explains why better asset management and digitized workflows are essential to a seamless customer experience.
- Citizen Experience, ServiceNow
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Adapting CX on the Fly with AI and Cloud
David York, Senior VP of US Public Sector for Genesys, details how AI and cloud technologies give agencies the resources they need to provide superior CX, even in a crisis.
- Citizen Experience, Genesys
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How Context Enriches CX
Habib Hourani, Solutions Engineer at Okta, explains how deeper insights into customers and employees contribute to robust, frictionless authentication.
- Citizen Experience, Okta
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The Path to Secure, Seamless CX
Russell Brodsky, Director of Government Sales at Nuance, says that authentication and engagement technologies balance security with experience while reducing costs.
- Citizen Experience, Nuance