Expert Edition: DevSecOps
Learn just how far agencies have come and where they still need to go to take fully advantage of DevSecOps to drive modern capabilities to their customers. Featuring insights from DevSecOps leaders at CloudBees, NowSecure, Anchore, Atlassian, and Sonatype.
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Guide: Normalizing Innovation Lessons from State and Local Leaders on the Ground
This guide, created by Carahsoft and GovLoop, explores if and how the transformational changes we all saw and experienced across state and local governments will drive a lasting culture shift. Featuring insights from leaders at Colorado Digital Service, Civilla, Louisville Metro Government, GSA, and Carahsoft's technology experts.
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Report: Best of What's New in Cybersecurity
Big threats, more funding and smarter technologies.
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Report: Building a Data-Driven Government with AI
Advances in artificial intelligence are crucial to helping agencies make decisions quickly and innovate in response to new challenges.
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Interview: Agencies Must Lean on Technology to Improve Employee Connections, Collaborations
Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.
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Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
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Agencies Must Lean on Technology to Improve Employee Connections, Collaborations
Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.
- Citizen Experience, ServiceNow
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How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
- Citizen Experience, Tableau
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FCW Report: Digitally Transforming the Customer Experience
The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.
- Citizen Experience, All
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An Opportune Time to Modernize CX
Government leaders are capitalizing on the lessons they learned during the pandemic to improve the digital experience for citizens, employees and partners.
- Citizen Experience, All
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Customer Experience is a Team Sport
Opportunity: A new vision and strategy for improving CX
- Citizen Experience, Adobe
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Optimizing the User Experience at the Edge
Customers and employees can benefit from the performance and security boost provided by edge computing.
- Citizen Experience, Akamai
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Amplifying the Power of the Customer’s Voice
The pandemic has revealed that modernizing CX is not about technology but about a change in mindset.
- Citizen Experience, Granicus (formerly GovDelivery)
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How to Build a More User-Focused Website
With the right platform, agencies can easily comply with mandates for modernizing internal and external websites.
- Citizen Experience, Open Source, Liferay
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Government Unifies the Citizen Experience, Goes Digital
Customer-centric thinking is not new, but the pandemic has given government agencies a newfound impetus to act.
- Citizen Experience, Salesforce
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The Next Evolution in Contact Centers
Cloud-based technology powered by advanced analytics and AI improves the experience for customers and agents.
- Citizen Experience, Talkdesk
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Executive Viewpoint: A Conversation with Jack Galvin
Jack Galvin, Associate Deputy Assistant Secretary for the Office of Information and Technology in IT Operations and Services for the Department of Veterans Affairs, talks about what the pandemic taught the VA about telehealth, telework and the ability to innovate quickly.
- Citizen Experience, All
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FCW Report: Developing a Customer-First Mindset
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.
- Citizen Experience, Salesforce
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Prioritizing the Customer Experience
As customer expectations evolve, agencies are finding that digital services and IT modernization are the keys to better CX.
- Citizen Experience, All
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Connected Technology Equals Better Service Delivery
An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.
- Citizen Experience, Salesforce
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Reimagining Public Health Services
As technological limitations disappear, health agencies have the opportunity to explore new possibilities.
- Citizen Experience, Salesforce