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Cloud Management for the Public Sector

ServiceNow's powerful yet simple cloud platform has the advanced capacity and infrastructure necessary to integrate IT strategy, design, transition, and operation. By centralizing records for all IT processes and supporting the development of unique applications to meet a variety of needs, this platform enables increased efficiency and productivity for all types of business users.

Government organizations will benefit from a consistent, intuitive user experience at a low cost for easily consolidating, managing, and sharing data and resources. IT experts rely on ServiceNow solutions for smoother, more effective implementation of business processes throughout the entire organization by making the right information more accessible to the right people.

Carahsoft and ServiceNow work together to deliver the necessary tools for developing an effective IT Services Management platform in line with each organization's unique needs.

To learn more, please visit us online at servicenow.com/gov

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Behind every great experience is a great workflow. The NowPlatform is the “platform of platforms” for digital transformation. Connect people, functions and systems to drive innovation, increase business agility and unlock productivity.


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Mar 31, 2021- Mar 30, 2026

GSA Schedule 70

Dec 20, 2011- Dec 19, 2021


May 01, 2015- Apr 30, 2025


Aug 31, 2020- Aug 30, 2025
*Additional Option Years Available

State and Local


Aug 28, 2012- Mar 31, 2022

City of Seattle Contract

Jul 11, 2014- Dec 19, 2021

Department of General Services PA - Symantec

May 01, 2009- Dec 19, 2021

Educational Software Solutions and Services - OMNIA Partners, Public Sector

Feb 27, 2020- Apr 30, 2023
*Additional Option Years Available

Fairfax County IT Hardware, Software, & Services

Oct 04, 2015- Dec 04, 2021
*Additional Option Years Available

Oklahoma DIR Contract # SW1056B

Jun 28, 2017- Jun 28, 2022

Orange County National IPA Co-Op

Jun 01, 2015- May 31, 2020
*Additional Option Years Available

Pennsylvania COSTARS-6 IT Software Contract

Aug 31, 2017- Aug 31, 2021

State of Indiana Contract

Aug 01, 2017- Jul 31, 2021

State of Maine Cloud Solutions Contract- NASPO

Feb 23, 2018- Sep 16, 2026

State of New Mexico Contract

Aug 01, 2017- Aug 01, 2021

State of Rhode Island Cloud Solutions Contract- NASPO

Mar 25, 2019- Sep 15, 2026

State of Wyoming Cloud Solutions Contract- NASPO

Oct 14, 2016- Sep 15, 2026

Texas DIR-TSO-3926

Jun 28, 2017- Jun 28, 2021
*Additional Option Years Available

Texas DIR-TSO-4036

Oct 30, 2020- Oct 30, 2022
*Additional Option Years Available

Texas DIR-TSO-4288

Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

The Quilt

MSA - 05012019F
Apr 01, 2016- Apr 30, 2022


Illinois Learning Technology Purchase Program (ILTPP)

May 20, 2019- Mar 01, 2022

Massachusetts Higher Education Consortium (MHEC)

Aug 10, 2019- Jun 30, 2022


Oct 20, 2015- Sep 03, 2025


May 02, 2014- Dec 19, 2021


ServiceNow Customer Conversations

Modernize IT Service Management

Modernize and automate IT

Eliminate Service Outages

Operate services

Resolve Real Security Threats Fast

Respond faster to security

Resolve Customer Issues at Lightspeed

Drive fierce customer loyalty

Consumerize the Employee Service Experience

Boost productivity

Build Business Applications at Lightspeed

Deliver workflow apps

Optimize Performance with Real-Time Analytics

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Manage Cloud Sprawl

Cloud management and insights



U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at the agency level, consistent with government-wide standards for cybersecurity monitoring, reporting, and incident response.

Click here to learn more.

Safe Workplace

Safe Workplace Apps

Employee Readiness Surveys

Helps organizations gauge their workforce’s level of preparedness to return to the workplace by presenting and capturing employee responses to a series of questions that address employees’ personal readiness for and level of interest in returning to the workplace. 

Employee Health Screening

Enables companies to screen employees before entering the workplace to ensure compliance with entry requirements such as temperature check and personal protective equipment (PPE) allowing employers to determine if it’s safe for the employee to enter the workplace. The app also provides a reporting dashboard to view trends by sites and record the return of employees into their facilities.

Workplace Safety Management

Allows facilities and workplace services managers to quickly configure clean and hygenic, socially distanced workspaces so that employees can safely return to the workplace. The app lets managers assign shifts so that employees occupy these workspaces for a specific amount of time and configure cleaning schedules at the end of each shift. 

Workplace PPE Inventory Management

Helps organizations manage and monitor their PPE inventory needs to ensure the physical safety of their workforce. The app’s dashboard provides a comprehensive view of inventory by facility, as well as an aggregate look at the entire workplace and historical data on how equipment levels have changed over time. Inventory levels can be updated daily for accurate, real-time inventory management. 

Managing a Safe and Efficient Federal Workplace

In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees.

Emergency Response Management Apps

Emergency Response Operations

Optimize resources and staff in critical locations

Emergency Outreach

Quickly notify employees of emergency situations and collect updates on their status

Emergency Self Report

Enable your employees to notify you of their changing health status

Emergency Exposure Management

Use meetings and location to assess the potential impact of an employee’s exposure


Additional Resources

Emergency Response Apps Guide

Emergency Response Apps Video

ServiceNow COVID-19 Customer Care Program

ServiceNow’s CEO, Bill McDermott’s Letter

ServiceNow Press Release

ServiceNow's President, David Schneider's Letter

Accelerating Emergency Response

Return to the Workplace Datasheet 

Safe Workplace Apps Datasheet

Ramping Up for the New Work Reality E-Book

ServiceNow Announces 4 Apps and a Dashboard to Help Workplaces Reopen Safely

SWP Video

ServiceNow Store

ServiceNow App Store infographic

Carahsoft has partnered with ServiceNow’s ecosystem of Technology Partners, to address the unique requirements government customers face when delivering on their agency’s mission. These Technology Partners have developed certified apps that ServiceNow customers can leverage to bring additional value to the Now Platform.



The Carahsoft ServiceNow Category Management Offering provides a streamlined avenue for agencies to acquire ServiceNow Software as a Service solutions. Each ServiceNow Category Management Offering is based on the ServiceNow Platform, a solution that enables agencies to deploy an enterprise-wide service model on a single platform with one user interface, one code base, and one data model. Such consolidation can make business and agency infrastructures more efficient, agile, responsive, reliable, and economical to operate. The ServiceNow Platform also provides over 30 base features to collaborate (e.g. knowledge, chat), manage resources (e.g. service catalog, configuration management database), design (e.g. forms designer, graphical workflows), and communicate and integrate (e.g. API, native mobile app). ServiceNow also provides experienced implementation leadership, expertise, services, training, and certification for ServiceNow customers.

The ServiceNow Category Management Offering supports a number of government initiatives and objectives, including:

  • Federal Information Technology Acquisition Reform Act (FITARA),
  • Making Electronic Government Accountable By Yielding Tangible Efficiencies Act (MEGABYTE Act of 2016)
  • OMB M-16-12 requirements for Software Management (inventory, track and maintain, analyze usage)
  • OMB M-15-14 PortfolioStat areas of driving value in Federal IT investments, delivering world-class digital services, and protecting Federal IT assets and information

The solutions and capabilities outlined within the Carahsoft ServiceNow Category Management Offering will allow the Federal Government to realize:

  • Savings – Provide savings to federal departments and agencies.
  • Security – Reduce the burden of security and IT compliance.
  • Efficiency – Improve the efficiency of operations and service delivery.
  • Transparency – Achieve unparalleled visibility into all projects, operations and services.
  • Service – Deliver excellent customer service.

Additional information can be found here:


  • What is Category Management?

    Category management is an approach the Federal Government is applying to buy smarter and more like a single enterprise. Category management enables the government to eliminate redundancies, increase efficiency, and deliver more value and savings from the government’s acquisition programs. Additional information on Category Management can be found on GSA’s website here.

  • What is FITARA?

    The Federal Information Technology Acquisition Reform Act (FITARA) was passed by Congress in December 2014. This law represents the first major overhaul of Federal Information Technology in almost 20 years. OMB has published guidance to agencies to ensure that the law is applied. Additional information regarding FITARA can be found here.

Case Studies

State, Local, and Education Case Studies 

Howard County Case Study

Howard County is a county located in the central part of the U.S. state of Maryland. As of the 2010 census, the population was 287,085. Included in the Baltimore – Columbia – Towson, MD Metropolitan Statistical Area, Howard County is frequently cited for its affluence, quality of life and excellent schools. Click here to learn more.

Tennessee DHS Redefines the Customer Experience for Government Services

It’s the mission of the dedicated people at Tennessee Department of Human Services (DHS). By offering temporary economic assistance, work opportunities, and protective services, the department helps Tennesseans become self-sufficient and enhances their quality of life. Click here to learn more.

Better IT in Tennessee

Centralized IT services coupled with a cloud-based platform help the state speed procurement cycles, shorten employee on-boarding cycles and more effectively manage device inventory. Click to learn more.

Denver Simplifies and Accelerates Vendor Risk Management with ServiceNow

The city and county of Denver is committed to information security and wanted to automate its governance, risk, and compliance (GRC) to optimize processes and strengthen regulatory compliance. Click to learn more.


Federal Case Studies

How Your Government Agency Can Increase Productivity, Visibility, Security - and Reduce Costs

There is a tremendous amount of pressure on IT staff in government agencies to do “more with less,” adopt digital transformation, and develop innovative ideas. Unfortunately, there are an array of strategic issues and challenges that are creating delays and bottlenecks. ServiceNow is changing the way government agencies work by expediting and automating the delivery of modern services, while driving down costs. Click to learn more.

Stargazing-as-a-Service at STScI

While some of the most impressive tech in the world flies high above our heads, the Space Telescope Science Institute (STScl), operated by NASA for the Association of Universities for Research in Astronomy, is working to bring the tech on the ground into the 21st century as well, explained Susan Reed, IT Manager at STScI, during ServiceNow’s Knowledge 2019 conference on May 7. Click to learn more.

USPS OIG Delivers on Service Outage Probe and Five-Year Strategic Plan

Imagine that you’re in charge of an organization with nationwide reach, one that regularly visits the front doorstep of every street address in America, and one that pledges delivery of service under any kind of condition including snow, rain, heat, and “gloom of night.” Today, keeping that promise requires maintaining the highest levels of visibility into IT issues to keep network functions online and manage advanced data analytics.
Click to learn more.

NCI Shares Recipe for Digital Transformation Success

The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives.
Click to learn more.

NIST Gives Data-Driven Workforce a Unified, Flexible Dashboard

The National Institute of Standards and Technology (NIST), which undertakes a big chunk of the Federal civilian government’s pure science and research and promotes standards to drive U.S. innovation, has created a unified employee dashboard that gives their data-driven users the ability to see and obtain exactly what they need while driving a unified view for the NIST leadership team. Click to learn more. 

Information at their Fingertips: USAID Delivers Consumer-Grade HR Employee Service

The United States Agency for International Development (USAID) is deploying enterprise-wide self-service HR, helping to keep USAID’s 11,000 employees focused on delivering humanitarian aid on a global scale. Click to learn more.

Build Once, Use Many: Federal IT Leaders Say Sharing Tools, Knowledge Will Accelerate Modernization and Improve Service

Federal IT leaders discussed the opportunity to share applications across government to reduce duplicative efforts and costs, and improve employee and customer experiences at ServiceNow’s Knowledge 2019 Conference. Click to learn more.

Navy Deploys Automation, Configuration Management to Improve Communications Services

The U.S. Navy is deploying new, automated solutions to facilitate better customer experiences for their teams who use bandwidth-intensive applications on closed government networks. Speaking at ServiceNow’s Knowledge 19 conference, Jared Struchtemeyer, product owner at the Navy, discussed the challenges of tracking wide area network (WAN) links using only the Navy’s internal resources. Click to learn more.

ServiceNow Program Prepares Veterans for High Demand IT Jobs

The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector. Click to learn more.

NIST Deploys Recruiting Platform; Cuts Time to Hire by 24 Percent

The National Institute of Standards and Technology (NIST) implemented a new digital human resources (HR) platform. The system automates workflow for recruiting, keeping HR team members focused on high-value activities. Click to learn more.

HHS OIG Takes a “Solve Once and Share” Approach to IT Modernization

The Health and Human Services Office of the Inspector General (HHS OIG) is executing a broad modernization strategy, migrating to the cloud and deploying shared services. John O’Grady, Chief for Mission Support Systems, HHS OIG, discussed modernization progress at ServiceNow’s Knowledge 2019 Conference in May. He explained HHS OIG has more than 1,500 employees providing oversight for a $1 trillion annual budget supporting health and human services programs. Click to learn more.

NGA Maps Systems, Assets; Establishes Modernization Foundation

The National Geospatial-Intelligence Agency (NGA) is streamlining its system of record and improving the customer experience for employees. Lawrence Turner, program manager at NGA, and April Atkins, configuration and change management lead at NGA, explained how the agency is maximizing potential through modern solutions at ServiceNow’s Knowledge 2019 conference in May. Click to learn more.


ServiceNow Canada

Click here to view the ServiceNow Canada contract page.



Maintenance Repair Operations (MRO) Management Solution

As mission readiness rates continue to drop and equipment continues to age, the Department of Defense (DoD) must continue to evolve its MRO processes to maintain global superiority in support of National Military Objectives. This involves managing projects, parts, inventory, logistics, and installation activities carried out by our warfighters, civilians, and contractors who need to have the right knowledge, at the right time and location, and the right materials.


Watch these 2 sessions to learn more:


Maintenance Repair Operations

(MRO) Management Solution


Supporting Military Readiness with

Data-Driven Maintenance Activity

ServiceNow MRO page

ServiceNow military readiness whitepaper

To learn more about how to get started on building the system of action to support more efficient and effective MRO activity, contact us today at MRO@servicenow.com.


Upcoming Events

June 17, 2021 at 2:00 PM ET
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July 08, 2021 at 11:00 AM ET

Archived Events


Latest News

Latest News

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Learn about the Now Platform Paris release.
ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool.
Zoom and ServiceNow partner to make the best work-anywhere experiences even better.
ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the ...
ServiceNow today announced that it has been named a publisher on the Department of Defense (DoD) Enterprise Software Initiative (ESI) blanket purchase agreement (BPA) awarded to Carahsoft Technology ...
Adobe and ServiceNow announced the availability of its partnership integration, to deliver an industry-first solution connecting data from Adobe Experience Platform and ServiceNow’s Customer Service ...
Today ServiceNow announced a customer care plan to support our public and private sector customers in managing the COVID-19 pandemic. As part of this effort, we’re announcing four new community apps ...
Last week, ServiceNow hosted its annual Federal Forum, where federal leaders and industry partners convened for one day in Washington, D.C. to discuss how they are digitizing services for federal ...
The federal government has reached an inflection point in its digital transformation journey – with increasing security risks and costs associated with legacy systems, modernization is no longer an ...
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that ServiceNow has named Carahsoft one of its public sector distributors in Canada.
Frozen in place by isolated IT management systems and spreadsheets for cataloging data, public sector technology buyers are now stepping out of the cold. Agencies are increasingly dropping these ...
The Howard County, Md., government streamlined its IT operations and cut its contract approval times to a fraction of what they were by building out workflows and bundling business processes on a ...
Adobe (Nasdaq:ADBE) and ServiceNow (NYSE:NOW) today at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and ...
Forbes today released its eighth annual list of The World’s 100 Most Innovative Companies. The list demonstrates creative disruption and how new players come in, innovate and garner the attention of ...
Vegas being Vegas, fans have crammed the Venetian Hotel for selfies with a graying celebrity working his way through the scrum: Fred Luddy, the 63-year-old founder of ServiceNow, America's hottest ...
ServiceNow today announced that the U.S. General Services Administration (GSA) has negotiated a new, government-wide enterprise software agreement for IT management solutions with ServiceNow via ...
Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to sponsor ServiceNow’s fourth annual Federal NowForum on Wednesday, October 26, 2016, in Washington, D.C. The ...
ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the ServiceNow platform has received FedRAMP certification from the U.S. government that gives federal agencies the confidence to ...
ServiceNow (NYSE:NOW), the enterprise cloud company, today announced it’s extending its industry-leading automation and orchestration expertise to transform the way organizations respond to threats. ...
Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to co-host ServiceNow’s third annual Federal NowForum on Tuesday, Nov. 3, 2015 in Washington, D.C. The Federal ...
Carahsoft is pleased to co-host ServiceNow's second annual Federal NowForum, its premier government user conference on Wednesday, Nov. 5, 2014 in Washington, D.C. The Federal NowForum brings together ...



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Managing a Safe and Efficient Federal Workplace

In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees. These applications, along with our Workplace Service Delivery solution, closely align to the new guidance and can assist agencies in managing a safe and efficient workplace on an accelerated timeline...

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The Rise of the State Government CIO Service Broker

Get ready to move into a challenging and more strategic dual role that provides you and your agency opportunities.

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Defense One: The Future of The Army

Tomorrow's Army will rely ever more heavily on leveraging advanced information technology, artificial intelligence and data analysis. Defense One takes a look at how the service is trying to stay ahead of America's adversaries.

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The Pillars of Naval Readiness

Spend more time training for the next fight, not in a battle with administrivia. Streamline lifecycle events like onboarding and offboarding across multiple departments with efficient, intelligent services. Use fewer resources to serve more Sailors, Marines, and Contractors by minimizing repetiti...

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The Employee Experience Platform Market Has Arrived

In this whitepaper, we will discuss the emergence of a new category of HR and workforce productivity software, the employee experience platform (EXP). The EXP provides middleware connectivity, case management, process management, and knowledge management to help companies give their employees a sing...





In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees. These applications, along with our Workplace Service Delivery solution, closely align to the ...

Get ready to move into a challenging and more strategic dual role that provides you and your agency opportunities.


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Archived Events

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