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Overview

The Future of Government

ServiceNow transforms old, manual ways of working into modern digital workflows. Our advanced digital solutions enable organizations to deliver enhanced citizen and employee experiences across every interaction. We help the government work better, faster, and smarter for everyone, providing the services citizens and employees expect and deserve. Together, we can accelerate and automate the delivery of modern citizen services while driving down costs. Our cloud-based platform connects teams and legacy IT systems using service-driven workflows to leverage data for seamless, digital interactions.

Our FedRAMP certified platform unlocks productivity for employees and the entire enterprise. With ServiceNow, organizations can revitalize their workforce with more efficient processes and higher value work, redefine citizen experiences with modern solutions, and identify and respond to cybersecurity threats faster. ServiceNow makes government work better for everyone. servicenow.com/gov

Solutions

Agency Microsites

FedRAMP High/ IL4 (GCC)

IL5 (NSC)

CDM

U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at the agency level, consistent with government-wide standards for cybersecurity monitoring, reporting, and incident response.

Click here to learn more.

Hybrid Workplace

Safe Workplace Apps

Employee Readiness Surveys

Helps organizations gauge their workforce’s level of preparedness to return to the workplace by presenting and capturing employee responses to a series of questions that address employees’ personal readiness for and level of interest in returning to the workplace. 

Employee Health Screening

Enables companies to screen employees before entering the workplace to ensure compliance with entry requirements such as temperature check and personal protective equipment (PPE) allowing employers to determine if it’s safe for the employee to enter the workplace. The app also provides a reporting dashboard to view trends by sites and record the return of employees into their facilities.

Workplace Safety Management

Allows facilities and workplace services managers to quickly configure clean and hygenic, socially distanced workspaces so that employees can safely return to the workplace. The app lets managers assign shifts so that employees occupy these workspaces for a specific amount of time and configure cleaning schedules at the end of each shift. 

Workplace PPE Inventory Management

Helps organizations manage and monitor their PPE inventory needs to ensure the physical safety of their workforce. The app’s dashboard provides a comprehensive view of inventory by facility, as well as an aggregate look at the entire workplace and historical data on how equipment levels have changed over time. Inventory levels can be updated daily for accurate, real-time inventory management. 

Managing a Safe and Efficient Federal Workplace

In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees.

Emergency Response Management Apps

Emergency Response Operations

Optimize resources and staff in critical locations

Emergency Outreach

Quickly notify employees of emergency situations and collect updates on their status

Emergency Self Report

Enable your employees to notify you of their changing health status

Emergency Exposure Management

Use meetings and location to assess the potential impact of an employee’s exposure

 

Additional Resources

Your Guide to Supporting the Hybrid Gov Workforce

Emergency Response Apps Guide

Emergency Response Apps Video

ServiceNow COVID-19 Customer Care Program

ServiceNow’s CEO, Bill McDermott’s Letter

ServiceNow Press Release

ServiceNow's President, David Schneider's Letter

Accelerating Emergency Response

Return to the Workplace Datasheet 

Safe Workplace Apps Datasheet

Ramping Up for the New Work Reality E-Book

ServiceNow Announces 4 Apps and a Dashboard to Help Workplaces Reopen Safely

SWP Video

ServiceNow Store

ServiceNow App Store infographic

Carahsoft has partnered with ServiceNow’s ecosystem of Technology Partners, to address the unique requirements government customers face when delivering on their agency’s mission. These Technology Partners have developed certified apps that ServiceNow customers can leverage to bring additional value to the Now Platform.

SERVICENOW® STORE TERMS OF USE


FITARA

The Carahsoft ServiceNow Category Management Offering provides a streamlined avenue for agencies to acquire ServiceNow Software as a Service solutions. Each ServiceNow Category Management Offering is based on the ServiceNow Platform, a solution that enables agencies to deploy an enterprise-wide service model on a single platform with one user interface, one code base, and one data model. Such consolidation can make business and agency infrastructures more efficient, agile, responsive, reliable, and economical to operate. The ServiceNow Platform also provides over 30 base features to collaborate (e.g. knowledge, chat), manage resources (e.g. service catalog, configuration management database), design (e.g. forms designer, graphical workflows), and communicate and integrate (e.g. API, native mobile app). ServiceNow also provides experienced implementation leadership, expertise, services, training, and certification for ServiceNow customers.

The ServiceNow Category Management Offering supports a number of government initiatives and objectives, including:

  • Federal Information Technology Acquisition Reform Act (FITARA),
  • Making Electronic Government Accountable By Yielding Tangible Efficiencies Act (MEGABYTE Act of 2016)
  • OMB M-16-12 requirements for Software Management (inventory, track and maintain, analyze usage)
  • OMB M-15-14 PortfolioStat areas of driving value in Federal IT investments, delivering world-class digital services, and protecting Federal IT assets and information

The solutions and capabilities outlined within the Carahsoft ServiceNow Category Management Offering will allow the Federal Government to realize:

  • Savings – Provide savings to federal departments and agencies.
  • Security – Reduce the burden of security and IT compliance.
  • Efficiency – Improve the efficiency of operations and service delivery.
  • Transparency – Achieve unparalleled visibility into all projects, operations and services.
  • Service – Deliver excellent customer service.

Additional information can be found here:

FAQ

  • What is Category Management?

    Category management is an approach the Federal Government is applying to buy smarter and more like a single enterprise. Category management enables the government to eliminate redundancies, increase efficiency, and deliver more value and savings from the government’s acquisition programs. Additional information on Category Management can be found on GSA’s website here.

  • What is FITARA?

    The Federal Information Technology Acquisition Reform Act (FITARA) was passed by Congress in December 2014. This law represents the first major overhaul of Federal Information Technology in almost 20 years. OMB has published guidance to agencies to ensure that the law is applied. Additional information regarding FITARA can be found here.

Newsletter

ServiceNow Canada

Click here to view the ServiceNow Canada contract page.

MRO

 

Maintenance Repair Operations (MRO) Management Solution

As mission readiness rates continue to drop and equipment continues to age, the Department of Defense (DoD) must continue to evolve its MRO processes to maintain global superiority in support of National Military Objectives. This involves managing projects, parts, inventory, logistics, and installation activities carried out by our warfighters, civilians, and contractors who need to have the right knowledge, at the right time and location, and the right materials.

 

Watch these 2 sessions to learn more:

 

Maintenance Repair Operations

(MRO) Management Solution

 

Supporting Military Readiness with

Data-Driven Maintenance Activity

ServiceNow MRO page

ServiceNow military readiness whitepaper

To learn more about how to get started on building the system of action to support more efficient and effective MRO activity, contact us today at MRO@servicenow.com.

Federal EULA Terms and Conditions

Federal Terms of Service

SLED Terms of Conditions

State and Local Terms of Service

Zero Trust

Making Zero Trust Work For You thumbnail

ServiceNow Discovery discovers your entire IT infrastructure, creating an accurate and up-to-date record in your ServiceNow CMDB. This provides a view of all IT infrastructure and services, spanning both multi-cloud and on-premises environments.

For Zero Trust, You're Not Starting at Zero: Building on Past Security Efforts to Drive Toward Zero Trust Podcast thumbnail

Mike Rohde, Deputy CISO – Federal at ServiceNow, and Troy Schneider, President at GovExec 360, discuss how agencies should plot out their Zero Trust journey based on understanding their starting point. They discuss the importance of inventory, visibility, and interaction in realizing the promise of Zero Trust.

Building on Past Security Efforts to Drive Toward Zero Trust thumbnail

Together, ServiceNow and the Army can build an effective zero trust architecture that delivers end-to-end network protection against external and internal threats. We've created a roadmap specifically aligned to your zero trust goals.

SIGNAL Innovation Showcase at AFCEA TechNet Cyber 2022: Making Zero Trust Work for You thumbnail

Featuring Arun Iyer and Kevin Brooks – ServiceNow Zero Trust Framework Presentation

Building on Past Security Efforts to Drive Toward Zero Trust thumbnail

FCW Workshop Technology Insights Session

Protect the Army from Cyberthreats thumbnail

The Army is experiencing an increase in both the frequency and sophistication of cyberattacks. To combat internal and external network threats, the Army needs a robust architecture capable of mitigating attacks from anywhere in the world, at any time. Enter ServiceNow.

Contracts

Federal

GSA 2GIT

47QTCA21A000R
Mar 31, 2021- Mar 30, 2026

GSA Multiple Award Schedule (MAS)

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2026

GSA Multiple Award Schedule Contract (MAS)

47QSWA18D008F
Aug 22, 2018- Aug 21, 2023

NASA SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2025

ITES-SW2

W52P1J-20-D-0042
Aug 31, 2020- Aug 30, 2025
*Additional Option Years Available

CDM

47QSWA18D008F
Aug 22, 2018- Aug 21, 2023

Department of Defense ESI BPA Contract # N66001-19-A-0120

N66001-19-A-0120
Sep 06, 2019- Jul 14, 2023
*Additional Option Years Available

State and Local

CMAS

3-12-70-2247E
Aug 28, 2012- Dec 19, 2026

City of Seattle Contract

0000003265
Jul 11, 2014- Dec 19, 2026

Department of General Services Pennsylvania

4400004253
May 01, 2009- Dec 19, 2026

Fairfax County IT Hardware, Software, & Services

4400006323
Oct 04, 2015- Dec 04, 2023

NASPO ValuePoint

AR2472
Oct 14, 2016- Sep 15, 2026

NJEdge

00278834
Dec 20, 2011- Jun 30, 2023

NY OGS

PM68178
Nov 30, 2015- Nov 29, 2022
*Additional Option Years Available

National Cooperative Purchasing Alliance (NCPA)

NCPA001-86
Apr 11, 2016- Nov 30, 2022

Oklahoma DIR Contract # SW1056A

SW1056A
Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

Pennsylvania COSTARS-6 IT Software Contract

COSTARS-006-176
Aug 31, 2017- Aug 31, 2022

Pennsylvania Office of Administration - ITQ

4400015391
Apr 12, 2016- Dec 31, 9999

RCA - Orange County - OMNIA Partners

RCA-017-21010004
May 01, 2021- Apr 30, 2023

State of Indiana Contract

0000000000000000000021430
Aug 01, 2017- Sep 30, 2022

State of Indiana Contract

0000000000000000000021430
Aug 01, 2017- Sep 30, 2022

State of New Mexico Contract

10-00000-21-00098
Aug 01, 2017- Dec 31, 2022

Texas DIR-TSO-4036

DIR-TSO-4036
Oct 30, 2020- Oct 30, 2022
*Additional Option Years Available

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

Education

E&I Carahsoft Cloud Solutions & Services Distributor Contract

EI00063~2021MA
Apr 01, 2021- Mar 31, 2026

Educational Software Solutions and Services - OMNIA Partners, Public Sector

R191902
Feb 27, 2020- Apr 30, 2023
*Additional Option Years Available

Illinois Learning Technology Purchase Program (ILTPP)

ILTPP-19CT011
May 20, 2019- Mar 01, 2023

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

NJSBA

E-8801-ACESCPS
Oct 20, 2015- Sep 03, 2025

The Quilt

MSA - 05012019F
Apr 01, 2016- May 02, 2025

VASCUPP

UVA1482501
May 02, 2014- Dec 19, 2026

Events

Upcoming Events

August 16, 2022 at 5:00 PM ET
August 18, 2022 at 1:00 PM ET
September 13, 2022 at 10:00 AM ET
September 22, 2022 at 1:00 PM ET

Past Events, Webinars & Trainings

News

Latest News


ServiceNow Among Companies That Sent Staff Memos Following Supreme Court’s Roe Decision
June 25, 2022
A number of corporate leaders have made public remarks about the Supreme Court’s 6-3 vote to strike down Roe v. Wade. The CEOs of Yelp, Reddit, Dick’s, and more issued statements in the hours following the...
READ MORE >
ServiceNow’s Caimi Discusses Importance Of Channel Partners In Its Growth Strategy
June 24, 2022
Workflow automation platform ServiceNow is sharpening its focus on channel partners as they continue to play a critical role in its growth strategy. 
READ MORE >
ServiceNow CEO McDermott Discusses Challenging Economic Situation
June 23, 2022
In this episode of Making Markets, host Daniel Newman is joined by ServiceNow CEO Bill McDermott. This action packed discussion dives into the challenging economic situation, the role automation has to play...
READ MORE >
ServiceNow Highlighted Among Most Popular Electronic Record-keeping Software
June 22, 2022
Keeping track of paperwork can be a challenge, It’s easy to misplace a file or even spill coffee on a document on your desk. If you don’t have that document backed up in an electronic format, you may have just lost important...
READ MORE >
Report Lists ServiceNow Among Top Employers For Tech Talent
June 21, 2022
Attracting and retaining a talented tech team is the most important success factor for the long-term success of CIOs and their agendas. But it is also their most difficult, nettlesome challenge, especially in today’s hot...
READ MORE >
ServiceNow CEO McDermott Discusses Lessons For The Newest Members Of Today’s Workforce
June 17, 2022
ServiceNow CEO Bill McDermott offers career, leadership and life advice to this year’s graduating class.
READ MORE >
ServiceNow’s Ramsey Discusses Ways Digital Transformation Drives Customer Experience
June 17, 2022
Throughout the years, the basic needs of customers have stayed the same—they want to buy products and services that work. However, the expectations customers have when they interact with a brand, and the ways in which...
READ MORE >
ServiceNow Innovation Park Customer Experience Highlighted
June 15, 2022
Tucked away just off a main road at the end of a fairground complex, the OVO Practice Centre is best known as the place where the Toronto Raptors hone their skills and their ability to work together as a team. For a few days...
READ MORE >
Healthcare Organizations Increasingly Use ServiceNow Tools To Drive Digital Transformation
June 14, 2022
As health IT leaders and providers embrace agility and consumer-oriented philosophies at an accelerated rate, they are also being tasked with improving clinician efficiency and wellness in addition to patient outcomes and experiences.
READ MORE >
ServiceNow CEO McDermott Says Economic Downturn “Not A Crisis”
June 13, 2022
ServiceNow CEO Bill McDermott has spent decades with technology companies — building a hefty net worth along the way — and his experience leads him to believe that the current economic downturn isn’t the crisis...
READ MORE >
ServiceNow’s Torres And Kahn Provide Insight On Value Of Low-code And No-code Tools
June 13, 2022
If you listen to its backers, the low-code/no-code movement has taken the enterprise tech industry by storm. Startups and tech giants alike are all touting the efficacy of a new method of software development that proves...
READ MORE >
ServiceNow Highlighted Among Top GRC Tools For 2022
>June 9, 2022
Approximately 63 percent of organizations in the tech industry fell victim to a data breach in the last two years that led to leakage of protected data. Governance, compliance, and regulation (GRC) can help stem these breaches...
READ MORE >
ServiceNow CEO McDermott Discusses Digital Transformation And Business Strategy
June 01, 2022
CEO of ServiceNow Bill McDermott discusses digital transformation and business strategy in the ‘fast-changing’ tech industry on ‘Mornings with Maria.’
READ MORE >
CRN Highlights 25 Top Solution Provider Companies

Hybrid cloud and multi-cloud, business transformation and digital transformation, hybrid work environments—the complexity of IT hasn’t just increased in recent years, it has increased exponentially. Throw in the surge...
READ MORE >

Archived News

Latest News

Learn about Accenture ServiceNow Business Group.
READ MORE >
ServiceNow adds Health and Safety Testing app to Safe Workplace suite.
READ MORE >
ServiceNow named an ITSM Tools Magic Quadrant Leader.
READ MORE >
ServiceNow named Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms.
READ MORE >
Learn about the Now Platform Paris release.
READ MORE >
ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool.
READ MORE >
Zoom and ServiceNow partner to make the best work-anywhere experiences even better.
READ MORE >
ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the ...
READ MORE >
ServiceNow today announced that it has been named a publisher on the Department of Defense (DoD) Enterprise Software Initiative (ESI) blanket purchase agreement (BPA) awarded to Carahsoft Technology ...
READ MORE >
Adobe and ServiceNow announced the availability of its partnership integration, to deliver an industry-first solution connecting data from Adobe Experience Platform and ServiceNow’s Customer Service ...
READ MORE >
Today ServiceNow announced a customer care plan to support our public and private sector customers in managing the COVID-19 pandemic. As part of this effort, we’re announcing four new community apps ...
READ MORE >
Last week, ServiceNow hosted its annual Federal Forum, where federal leaders and industry partners convened for one day in Washington, D.C. to discuss how they are digitizing services for federal ...
READ MORE >
The federal government has reached an inflection point in its digital transformation journey – with increasing security risks and costs associated with legacy systems, modernization is no longer an ...
READ MORE >
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that ServiceNow has named Carahsoft one of its public sector distributors in Canada.
READ MORE >
Frozen in place by isolated IT management systems and spreadsheets for cataloging data, public sector technology buyers are now stepping out of the cold. Agencies are increasingly dropping these ...
READ MORE >
The Howard County, Md., government streamlined its IT operations and cut its contract approval times to a fraction of what they were by building out workflows and bundling business processes on a ...
READ MORE >
Adobe (Nasdaq:ADBE) and ServiceNow (NYSE:NOW) today at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and ...
READ MORE >
Forbes today released its eighth annual list of The World’s 100 Most Innovative Companies. The list demonstrates creative disruption and how new players come in, innovate and garner the attention of ...
READ MORE >
Vegas being Vegas, fans have crammed the Venetian Hotel for selfies with a graying celebrity working his way through the scrum: Fred Luddy, the 63-year-old founder of ServiceNow, America's hottest ...
READ MORE >
ServiceNow today announced that the U.S. General Services Administration (GSA) has negotiated a new, government-wide enterprise software agreement for IT management solutions with ServiceNow via ...
READ MORE >
Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to sponsor ServiceNow’s fourth annual Federal NowForum on Wednesday, October 26, 2016, in Washington, D.C. The ...
READ MORE >
ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the ServiceNow platform has received FedRAMP certification from the U.S. government that gives federal agencies the confidence to ...
READ MORE >
ServiceNow (NYSE:NOW), the enterprise cloud company, today announced it’s extending its industry-leading automation and orchestration expertise to transform the way organizations respond to threats. ...
READ MORE >
Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to co-host ServiceNow’s third annual Federal NowForum on Tuesday, Nov. 3, 2015 in Washington, D.C. The Federal ...
READ MORE >
Carahsoft is pleased to co-host ServiceNow's second annual Federal NowForum, its premier government user conference on Wednesday, Nov. 5, 2014 in Washington, D.C. The Federal NowForum brings together ...
READ MORE >

Resources

Featured

ServiceNow logo

Guide
Customer Experience Beyond Memos: A How-To Guide

The recent release of the President’s Management Agenda, coupled with the president’s racial equity executive order and anticipated customer experience EO have put the spotlight on customer experience in a fresh, urgent and elevated way.
READ MORE >


ServiceNow logo

Resources
ServiceNow Federal Youtube Page


Check out our ServiceNow Federal Youtube Page to see past webinar sessions, trainings, and other informative videos in the ServiceNow Federal Space.
READ MORE >


ServiceNow logo

Resources
ServiceNow Government Resource Center


Explore how you can resolve weak points in your digital infrastructure, improve operational efficiency and resiliency, and empower better decision making and service continuity.
READ MORE >


ServiceNow logo

Resources
Federal Forum 2022


View the archived link to see On Demand Videos from ServiceNow’s Federal Forum, where we explored how agile, efficient, and effective workflows are shaping the future of work. This event was to help Federal innovators tap into the innovation ecosystem and transform at mission speed – no matter where you work.
READ MORE >

Resources

Datasheet

In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees. These applications, along with our Workplace Service Delivery solution, closely align to the ...

Infographic

Get ready to move into a challenging and more strategic dual role that provides you and your agency opportunities.

Podcast

Today, local governments everywhere face the same challenge – how to deliver millions of vaccines to those that need them quickly, efficiently, and with finite resources. To do so requires intense and precise workflow management. How do you effectively connect workflows and information across organi...

As social distancing measures took effect in 2020, agencies moved quickly to put digital solutions in place that would help them enable and manage secure remote operations for both citizens and staff. Looking out into a post-pandemic world, those remote operations will continue to be key for agencie...

The COVID-19 Pandemic may have jumpstarted and accelerated digital transformations for many state and local agencies, but that transformation won’t end with the crisis. Citizens have begun to expect and demand digital offerings akin to those in the commercial sector. Moreover, now that many agencies...

Video

ServiceNow_logo_CMYK_BL_Green-1.png
ServiceNow Video

Whitepaper

Challenges and opportunities facing CIOs in their new role. State government IT budgets grew to $108 billion in 2019, up from $97 billion in 2015. But tax revenues across all 50 states are expected to fall by up to $200 billion by next year, causing states to reassess where they’re spending thei...

Archived Events