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Overview

Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry's #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Platforms

Turn customer experience into a strategic differentiator


Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement, and business optimization capabilities that drive lasting relationships and impressive business results. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform. Genesys gives you the tools to manage customer journeys across one or more channels.

  • Genesys Cloud

    The Genesys Cloud Platform is a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy, and built for rapid innovation. The platform offers fast internal adoption for small- to mid-market organizations. To learn more visit: https://www.genesys.com/en-gb/platform/purecloud

  • PureConnect

    PureConnect is the omnichannel contact center solution for mid-market to large organizations. You connect with customers over phone, chat, text, or social media – all within a single, powerful application. PureConnect can be customized to meet your specific needs and unlock additional features with subscription licenses. To learn more visit: https://www.genesys.com/en-gb/platform/pureconnect

  • Genesys Engage

    The Genesys Engage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalized, seamless interactions. The Genesys Engage platform delivers operational efficiencies and a superior customer experience. To learn more, visit: https://www.genesys.com/en-gb/platform/pureengage

Contracts

Federal

GSA Schedule 70

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2016

SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2020

State and Local

CMAS

3-12-70-2247E
Aug 28, 2012- Dec 19, 2016

City of Seattle Contract

0000003265
Jul 11, 2014- Dec 19, 2016

Department of General Services PA - Symantec

4400004253
May 01, 2009- Jun 17, 2017

National Cooperative Purchasing Alliance (NCPA)

NCPA 01-86
Apr 11, 2016- Apr 30, 2019

State of Indiana Contract

0000000000000000000021430
Aug 01, 2017- Jul 31, 2019

State of New Mexico Contract

80-000-18-00002
Aug 01, 2017- Aug 01, 2021

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2021

Education

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022
*Additional Option Years Available

The Quilt

MSA - 05012019F
Apr 01, 2016- Mar 31, 2019

VASCUPP

UVA1482501
May 02, 2014- Dec 19, 2016

Events

Archived Events

News

Latest News

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys® with ease to deliver better, faster service to ...
READ MORE >

Resources

Case Study

Find out how public-sector employees at all levels can make a better case for Customer Experience (CX) in government. GovLoop and Genesys, a leading customer experience solutions provider, conducted a survey of 219 government employees in which respondents shared their views and challenges regarding...

Datasheet

GovLoop partnered with Genesys, an industry leader in customer experience (CX) solutions, for this survey of 219 public sector employees about specific challenges to enhancing CX and ways to prioritize it in government.

With PureCloud for Salesforce, you can merge all your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but work well together.

Infographic

Genesys Contact Tracing Strategy on an a cloud, omnichannel platform.

Resource

Genesys Helps Michigan Aid Families in Need.

The City of Avondale sought an IVR platform solution that would address ever-growing constituent calling volumes, improve access to family assistance resources, and reduce utilities disconnects in the community. The City sought to make these improvements without requiring costly capital investments ...

The State of Michigan Department of Human Services (DHS) administers federal funds for public services — such as food, medical, financial, and heating assistance, as well as child protection and family welfare services — through a network of approximately 100 state-wide offices...

Resources

In this eBook, we'll explore what government gets right and wrong in customer service, and how some agencies are putting customers first in an effort to better meet their missions.

Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or "Blended AI by Genesys," addresses the entire customer journey for the best poss...

Explore this infographic from Forrester to see how and why businesses are discovering the benefits of a solution that blends AI with the human touch to improve customer and agent experience.