Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry's #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement, and business optimization capabilities that drive lasting relationships and impressive business results. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform. Genesys gives you the tools to manage customer journeys across one or more channels.
The Genesys Cloud Platform is a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy, and built for rapid innovation. The platform offers fast internal adoption for small- to mid-market organizations. To learn more visit: https://www.genesys.com/en-gb/platform/purecloud
PureConnect is the omnichannel contact center solution for mid-market to large organizations. You connect with customers over phone, chat, text, or social media – all within a single, powerful application. PureConnect can be customized to meet your specific needs and unlock additional features with subscription licenses. To learn more visit: https://www.genesys.com/en-gb/platform/pureconnect
The Genesys Engage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalized, seamless interactions. The Genesys Engage platform delivers operational efficiencies and a superior customer experience. To learn more, visit: https://www.genesys.com/en-gb/platform/pureengage