UniVoIP is a telecommunications company specializing in best-in-class UCaaS (Unified Communications as a Service) and Cloud Voice for Microsoft Teams. Since its inception in 2005, UniVoIP’s dedication to delivering successful customer outcomes has produced an industry-high 99%+ customer retention rate. In acknowledging the importance of a true unified communications experience, UniVoIP's engineer-centric team has developed a host of telephony solutions designed to increase productivity, collaboration, and heightened innovation for the public sector – while keeping in mind the importance of generating solutions that are both cost-effective and practical.
This includes a purpose-built and dedicated Cloud Voice for Microsoft Teams, which enables Microsoft 0365 users to make, receive, and transfer external calls right from their Teams app. UniVoIP’s solution takes this experience a step further, with the addition of a fully Automated Onboarding Workflow, which gives the Microsoft admin the ability to complete day-one provisioning for the entire organization in a matter of minutes, instead of days or weeks - saving time, resources, and reducing costs. Additionally, UniVoIP can overlay non-Microsoft features such as Analog, Faxing, Paging, SMS, and Contact Center.
All user management is in an easy-to-navigate, single-pane-of-glass portal within UniVoIP’s Service Control. By being a fully native-to-Teams calling solution, Cloud Voice for Microsoft Teams provides a fully cloud-native experience requiring no maintenance of expensive on-site physical hardware, as well as the option to eliminate their physical desktop phones if so desired, which further reduces costs and lessens environmental footprint.
Additionally, UniVoIP offers secure, scalable UCaaS calling solutions, designed to provide unified voice, conferencing, messaging, fax, and more – enabling teams to collaborate from any location, and on any device.
Understanding the importance of security, especially as it relates to continuity of services for the public sector, UniVoIP uses end-to-end data security protocols, voice encryption, and enterprise level firewalls to protect important information assets.
UniVoIP provides a dedicated service manager to all customers, and its 365, 24/7 US-based support team is always ready to handle and resolve any support requests.