Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.









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CX Self-Guided Tours

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (27)
  • Digitization of Services (43)
  • Customer Services (40)
  • Public Outreach (15)
  • Social Media (7)
  • Electronic Signatures (7)
  • Call Center (12)
  • Accessibility & Adaptive Technology (16)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

Trending Topics: Customer Experience and Engagement

This webinar covered the impact that Docuign can make in the way that HHS agencies function. Docusign allows HHS agencies to speed up their day-to-day processes and tasks such as ...

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Conga CLM, an end-to-end contract management solution, ends the era of manual and disjointed contract processes and delivers higher-quality experiences for both your internal and ...

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 Discover how organizations are maximizing value by adopting Red Hat OpenShift Virtualization, preserving legacy investments, reducing costs, accelerating innovation, ...

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BrainStorm Solutions Brief

Software Adoption That's Easy and Automated

 A resource from BrainStorm highlighting how users can learn about advanced features of many applications. It details what is included in the content packs and how employers ...

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BrainStorm Solutions Brief

Beautiful Files and Smart Insights

A resource from BrainStorm highlighting how Adobe users can learn about advanced features of many applications. It details what is included in the bundle and outlines key learning ...

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Read this case study to discover how Solvay, a global chemical corporation, implemented NextLabs' Zero Trust Data-Centric Security Software to better control who can access ...

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Learn how to fully automate management of fleet assets and gain central view of fleet and corporate assets. Discover challenges of managing compliance and how to automate, ...

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As hybrid court proceedings continue to reshape the justice system, courts are increasingly seeking secure, seamless, and purpose-built technology solutions. Recently, Zoom, ...

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As hybrid court proceedings continue to reshape the justice system, courts are increasingly seeking secure, seamless, and purpose-built technology solutions. Recently, Zoom, ...

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Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends