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Overview

Improving the Government Customer Experience

Sprinklr’s AI-powered unified customer experience management (Unified-CXM) platform helps federal, state, and local government organizations deliver better services, programs, and outcomes to all citizens, businesses, and partners. Agencies rely on Sprinklr to modernize and improve customer engagement across all the social media, voice, and digital channels citizens know and trust.

The Sprinklr platform helps high-impact service providers (HISP) modernize services, reduce administrative burdens, and implement solutions that provide a superior and secure customer experience. Agencies respond to citizens faster by delivering information, content, and resources across more than 30 social media and digital channels in 50 languages from a unified platform.

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