Manage all of your printers’ usage/security/incidents in ServiceNow

Netaphor SiteAudit is a highly scalable, customizable, application used by many government agencies to meet governance, risk management and compliance objectives associated with managing printers. This includes any type of printer, regardless of brand. The application also has a connector to ServiceNow that allows you to manage usage, security and incidents for all of your printers. Netaphor SiteAudit monitors all print devices, providing meaningful device metrics that help improve GRC:

Governance: Maintain a system of record and hierarchical inventory view of all printers, by location and department

    • Identify costs and other printer lifecycle data points
    • Analyze print volume/device utilization to perform capacity planning and printer fleet optimization
    • Improve supply inventory management – Forecast and manage consumable supply fulfillment using automated order alerts/thresholds
    • Manage and process device Move-Add-Change activity automatically
    • Collect meter readings and provide to printer suppliers
    • Governance and SLA reporting for all print devices/vendors (ex. Verify invoice accuracy for cost-per-print contracts)

o Prepare for upcoming printer solicitations, increasing your purchasing power

Compliance: Integrate management of printers with agency ITSM platform and ITAM process/policy


    • Update ServiceNow CMDB and extend printer CI
    • Automate service ticketing, routing and associated workflows, removing the human element from service ticketing and thus speed up time ticket resolution time and reduce helpdesk support costs

Risk Management: Harden printers – Ongoing monitoring and reporting allows you to audit printer security vulnerabilities and gain visibility to open ports, SNMP community name and version, printer firmware level, and to receive notifications if designated ports are reopened after hardening

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