Engage your citizens and constituents through the channels they use everyday. Twilio provides government agencies and public sector organizations a communications platform that is secure, reliable, and easy to integrate into existing infrastructure. With the power of programmability, Twilio gives your agency complete control over communications workflows.
Extend constituents an easy way to contact you, help them self-serve information about your programs, and share critical public service announcements. Move beyond one way blast messages to truly engage citizens, by launching outbound, inbound, and conversational messaging over SMS, voice, email, and video channels.
Join local, state, and federal government agencies like the City of Pittsburgh, New York City, and U.S. Department of Veterans Affairs using Twilio for Citizen Engagement, Contact Center Modernization, Workforce Modernization, and Account Security. Contact us today.
Twilio and Carahsoft
Carahsoft is a preferred reseller partner for Twilio, enabling government agencies to buy Twilio Products through preferred contracting vehicles.
Twilio helps government agencies with citizen engagement around election information, public health announcements, census participation, unemployment benefits, and more.
Customize and scale your cloud call center with Twilio Flex
Twilio helps government agencies with contact center modernization for 311 and 211 programs, social benefit hotlines, contact tracing, licenses and permitting, and jobs and family services.
Enable remote work and tele-programs with cloud communications
Twilio helps government agencies with workforce modernization for call center staff, judges, doctors, teachers, and more.
Protect constituent privacy and reduce fraud with two step verification
Twilio partners with SI and GSIs around the globe to provide a variety of services to government agencies.
Interested in learning more about System Integrators and Technology partners that work with Twilio?
Please contact email@example.com.
Twilio provides agencies a secure platform to send communications and drive constituent engagement. To learn more about Twilio’s security practices, please visit our Security Homepage.
Twilio experts are available to provide demonstrations and enablement sessions for Twilio solutions. If you are interested in scheduling a demonstration or learning more about enablement, please contact firstname.lastname@example.org.
Twilio Quest: Have your developers dive into Twilio’s APIs, learn to send digital communications, and build their first application, simply by playing a game. Twilio Quest is designed to help users of all technical abilities to send their first communication.
How Pittsburgh’s 311 Service went Remote in less than a Week with Twilio
The city of Pittsburgh provides a critical 311 service to its 300k+ residents, sharing important city information and responding to a variety of requests and reports from residents.
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Texas Department of Transportation Cuts Down the Commute with Traffic Updates via Programmable SMS and Notify
Can a text message create a safer, shorter commute? Researchers at the Texas A&M Transportation Institute (TTI) think so, and they’re proving it to thousands of Texas drivers
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Building in the Middle of a Hurricane
During Hurricane Harvey, phone lines at the Emergency Department in the City of Friendswood, TX were overwhelmed. Using Twilio’s open source Modern Contact Center and Programmable Voice, Joshua Lyman and a group of volunteers launched an emergency call center to support relief efforts.
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Twilio Flex deployed for COVID-19 contact-tracing agency
August 28, 2020
Tech teams supporting agents working remotely on COVID-19 surveillance efforts in several U.S. cities and the state of Illinois eschew traditional IT and opt for cloud platforms.
Twilio partners with more cities, universities to power contact tracing systems
August 27, 2020
Twilio said it’s now working with the Illinois Department of Innovation and Technology and the Public Health Department of Philadelphia on contact tracing systems.
Twilio to Power Communications for More Than 28 Contact Tracing Initiatives
August 27, 2020
Illinois Department of Innovation & Technology and Philadelphia Department of Public Health tap Twilio to support contact tracing efforts. Twilio positioned to address contact tracing needs for over half the United States population.
Twilio to Power Communications for New York City’s Contact Tracing Initiative
May 22, 2020
Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact center on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program.
Pittsburgh upgrading 311 system at 'unheard of' pace to allow remote work
March 27, 2020
See a pothole? Call 311. A tree limb down in your park? Call 311. Need to know the city’s latest news during a global pandemic? Call 311. The operators on the other side of the line are among the city staff that have reported to their office on the 6th floor of the City-County Building during the COVID-19 pandemic, but by Friday upgrades to the city’s system could allow them to work from home.
Contact Tracing Webinar (Virtual Event)
Join Twilio for a demo and discussion on how their cloud communications platform can help you quickly launch a cloud call center and notifications that can scale your contact tracing needs.
Twilio Engage (Virtual Event)
July 22, 2020
Build for the New Normal: The Future of Customer Engagement
SIGNAL (Virtual Event)
September 30 – October 1, 2020
Join developers, charitable organizations, government officials, and business owners at Twilio’s annual conference, September 30 – October 1, 2020. This event will provide updates on best practices, new products, and showcase engagement solutions that developers have built. Free and paid tickets are available here.