Looking Forward: Five Tech Trends to Watch in 2021

This guide, created by Carahsoft and GovLoop, explores how the events of 2020 might shape the use of technology in 2021 and beyond, and how government agencies are likely to benefit from the knowledge they gained in the past year.

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• IT Modernization, All

Federal News Network Report: FEDRAMP

Learn from leaders at the Department of Defense, General Services Administration, Department of Homeland Security, and Carahsoft's technology partners on how multiple initiatives and the likely passage of the FEDRAMP Authorization Act are creating a better, faster and cheaper cloud security program.

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• Cloud, Cybersecurity , All

Cloud Smart Means Taking a Data-First Strategy

Ed Krejcik, Manager of Presales Engineers for the Unstructured Business Data Unit at Dell, explores how organizations can store data efficiently and effectively, while still providing tools to give business and mission areas the intelligence needed to make decisions.

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• Big Data, Cloud, Dell Technologies

The Best of What’s New in Legacy Modernization

Updating old technology takes on new urgency after a year of disruption.

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• IT Modernization, All

The Big Shift

The pandemic created a new set of priorities for legacy modernization.

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• IT Modernization, All

Moving Modernization Forward in Spite of Disruption

Red Hat's Vice President of State and Local Government and Education, Nancy Bohannan, discusses the strategies and technologies that can help government leaders simplify and accelerate modernization even amid the challenges of the pandemic.

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• IT Modernization, Red Hat

It All Starts with Collaboration

Atlassian's State and Local Channel Manager, Shayla Sander, and Solutions Engineer, Ken Urban, share insights into the DevSecOps approach and how organizations can succeed at modernization.

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• IT Modernization, Atlassian

Finding Opportunities for Modernization

Tony Powell, Chief Strategist and Innovation Officer at Dell Technologies, discusses the challenges and opportunities in front of IT leaders today.

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• IT Modernization, Dell Technologies

Call Center Modernization – Raising the Bar on Customer Service

Chad Cole, Director of Solution Consulting for North American Public Sector at Genesys, says modernization can improve the contact center experience for callers and the agents who serve them.

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• IT Modernization, Genesys

4 Tips for Advancing IT Procurement

Sergio Paneque, former Chief Procurement Officer (CPO) for the state of New York, explores how the pandemic created an urgent need for state and local government organizations to upgrade and implement new technologies.

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• IT Modernization, All

Your Guide to Virtual Collaboration and Training in Government

John Walter, Red Hat's Specialist Solutions Architect, and Alex Unger, Red Hat's North American Training Partner Manager, explore how remote work affects virtual collaboration and training.

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• Mobility & Telework, Red Hat

The COVID-19 Vaccine Management is ‘the Workflow Challenge of a Lifetime’

Jonathan Alboum, Federal CTO at ServiceNow, explores how agency managers can start preparing today for the future when employees return to the office with a goal of ensuring their safety.

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• Cloud, ServiceNow

FCW Report: Developing a Customer-First Mindset

Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.

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• Citizen Experience, Salesforce

Prioritizing the Customer Experience

As customer expectations evolve, agencies are finding that digital services and IT modernization are the keys to better CX.

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• Citizen Experience, All

Connected Technology Equals Better Service Delivery

An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.

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• Citizen Experience, Salesforce