Report: Shining a Spotlight on the Customer Experience

This month's Innovation in Government Report featured in FCW magazine focuses on how the government is working to embrace customer experience principles to energize employees, enhance public trust and strengthen partnerships, including insights from industry experts at Qualtrics XM, SAP, and SAP NS2.

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Interview: Customer Experience Must Be More Than a Mission Enabler

Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve service delivery through an omni-channel approach to digital modernization with Jason Miller, Executive Editor at Federal News Network.

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Guide: DevOps in Government Today

This guide, created by GovLoop and Carahsoft, will explore what you need to know about the current state of DevOps, how best to implement it and what tools can help you achieve it. It also includes insights from public sector DevOps leaders in government and industry.

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Innovation in Government Report

Discover how Carahsoft and its partners can help agencies better serve their mission and citizens through IT innovation.


In collaboration with Federal News Network, WTOP, GovTech, FCW & GovLoop, public sector thought leaders share the latest IT trends and technologies, including cloud, security, citizen experience, mobility and data analytics, that help agencies modernize their systems.

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Success Story: SolarWinds Provides IT Visibility for the VA

This month's Innovation in Government Success Story discusses how SolarWinds partnered with the Department of Veterans Affairs (VA) to consolidate their IT management tools into a single enterprise-wide platform to provide greater visibility and better oversight.

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Report: Best of What's New In Cybersecurity

This month's Innovation in Government Report in GovTech magazine tours the latest and greatest in cybersecurity, examining how state and local agencies are creating increasingly sophisticated tools that deliver insights and results. Featuring insights and case studies from industry leaders at Symantec, Splunk, FireEye, Forescout, Palo Alto and RSA.

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Panel: Cyber Leaders Share Insights on Cloud Security

Government and nonprofit leaders from the Nuclear Regulatory Commission, Department of Commerce and Cloud Security Alliance join industry leaders from McAfee to discuss the best practices and role of personnel in cybersecurity as both private and public sectors move toward a mobile workforce.

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    SolarWinds Provides IT Visibility for the VA

    Innovation in Government Success Stories: Hear how SolarWinds partnered with the Department of Veteran Affairs (VA) to consolidate their IT management tools into a single enterprise-wide platform to provide greater visibility and better oversight.

    • IT Modernization, SolarWinds

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    FCW Report: Shining a Spotlight on the Customer Experience

    Read how government is working to embrace customer experience principles to energize employees, enhance public trust and strengthen partnerships with insights from industry and government leaders in CX.

    • Citizen Experience, All

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    Bringing the Government Customer into Focus

    By gaining a clear vision for improving their customers’ experiences, agencies can have a profound impact on mission outcomes.

    • Citizen Experience, All

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    Embracing the Experience Economy

    According to Stephanie Thum, Chief Adviser for Federal Customer Experience at Qualtrics, the government’s focus on customer experience is rooted in an ever-evolving need to adapt to new expectations.

    • Citizen Experience, Qualtrics

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    Employees: The Linchpin of Agency Success

    Carmen Krueger, Senior Vice President for North American Enterprise Sales at Qualtrics, explains how improving customer satisfaction and mission outcomes starts by focusing on the employee experience.

    • Citizen Experience, Qualtrics

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    Using Data to Solve Societal Challenges

    Kevin Richards, Vice President and Head of U.S. Government Relations at SAP, says that tackling complex issues requires the ability to quickly measure the effectiveness of solutions.

    • Citizen Experience, SAP

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    The Role of CX in Digital Transformation

    The VP of Support Services and Business Development at SAP NS2, Greg Simons, says that the push to improve the customer experience is intertwined with agencies’ modernization efforts.

    • Citizen Experience, SAP NS2

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    GSA Tackles Customer and Employee Experience

    GSA’s Chief Customer Officer, Anahita Reilly, discusses the agency’s comprehensive approach to improving the customer and employee experience.

    • Citizen Experience, All

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    Addressing the Needs of Census Bureau Customers

    Michele Bartram, Customer Experience Officer at the U.S. Census Bureau, discusses how her agency identifies and addresses the needs of a wide range of customers, including 2020 census respondents.

    • Citizen Experience, All

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    Executive Viewpoint: A Conversation with Matt Broffman

    Matt Broffman, Director of the Innovation, Digital Platforms and Service Design Team for the City of Orlando, Florida, talks about going beyond traditional outreach to understand and strengthen the public’s trust in the city’s services.

    • Citizen Experience, All

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    Customer Experience Must Be More Than a Mission Enabler

    Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve their delivery of services to citizens by taking an omni-channel approach to digital modernization.

    • Citizen Experience, Genesys

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    Your Guide to DevOps in Government Today

    This guide, created by GovLoop and Carahsoft, will explore what you need to know about the current state of DevOps, how best to implement it and what tools can help you achieve it. It also includes insights from public sector DevOps leaders in government and industry.

    • All, Software Development, Open Source

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    GovTech Report: Best of What's New in Cybersecurity

    Cyber threats are growing in scale and sophistication, as evidenced by recent ransomware attacks. Learn how state and local governments are responding with new tools and strategies to manage risk and strengthen their defenses.

    • All, Cybersecurity

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    Attackers Target Government

    GovTech's research team details the trends behind how the public sector is adapting to the increasing scale and impact of cyber attacks with new tools and growing cybersecurity sophistication.

    • All, Cybersecurity

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    Using AI as a Cybersecurity Force Multiplier

    Joseph Mara, Vice President for the Americas, State and Local Government and Education for Symantec, discusses technologies that not only improve cybersecurity but also help address cybersecurity staffing shortages.

    • Symantec, Cybersecurity