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Salesforce FedRAMP Authorized Cloud Platform

With the innovation of the Customer 360 for Government, Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today's constituent and more effectively deliver on their mission. Salesforce's FedRAMP-authorized Government Cloud - the world's #1 enterprise cloud, built for government - gives stakeholders the tools they need to connect data, process, and people while also reducing the risk, cost, and complexity of traditional IT.

Carahsoft and Salesforce have teamed together to provide Salesforce products and services to the government for over 10 years. As Salesforce's Master Value Added Reseller and Aggregator in the US Public Sector, Carahsoft supports an extensive ecosystem of vendor and consulting partners committed to helping government agencies transform their IT infrastructure.

Innovation in Government: FedRAMP Solutions & Success Stories


Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today’s constituent and more effectively deliver on their mission. With the innovation of the Customer Success Platform, Salesforce brings mission-critical capabilities to life - enabling service, marketing, collaboration and communities, analytics and business intelligence, and application development both within Salesforce and for third-parties.

The FedRAMP-authorized Salesforce Government Cloud - the world’s #1 enterprise cloud, built for government – gives stakeholders the mobile, self-service tools they need to connect data, process, and people while also reducing the risk, cost, and the complexity of traditional IT. Salesforce’s trusted Government Cloud, delivered in an isolated infrastructure to meet Government Certification requirements, accelerates government transformation to rapidly and securely deploy solutions with a multi-tenant cloud infrastructure that meets all security and compliance requirements.

Government building

With thousands of customers and an ecosystem that includes over 2.5 million developers as well as hundreds of certified partners, Salesforce demonstrates how trusted, agile, Cloud applications delivered on a user-friendly development platform improve government service delivery and empower modern missions.

The Salesforce Customer Success Platform: Secure, compliant, and designed to fit your mission

Trusted Salesforce is built on the value of trust. They are committed to a culture with transparency as the foundation and have continually earned the industry’s top compliance standards, including FedRAMP, DoD IL2/4, SOC, HIPPA, and more.
Scalable The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, using clicks not code.
Innovative The Salesforce Customer Success Platform helps companies connect to customers in whole new ways with metadata-driven architecture, annual updates, customer-inspired enhancements and compatibility with mobile, social, and AI.

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Emergency Response Management

Governments around the world are being called upon to provide a comprehensive, timely, and effective response, which requires a wide-range of interdisciplinary and intergovernmental actions including communications, coordination, reporting, tracking, and treatment.


Salesforce provides a single enterprise platform that delivers multiple services and enables your organization to rapidly configure solutions specifically tailored to your emergency response efforts. These solutions can be provisioned within minutes and configured for mission readiness within days. The Salesforce platform delivers multiple services and enables organizations to rapidly configure solutions tailored to emergency response efforts.

Read more about Salesforce Emergency Response Management here


See the Solutions in Action

  • Quarantine Management
    • Track capacities, staff, and resources, and arrange for patient quarantine and care.
    • Examples: Contact Tracing, patient monitoring, test scheduling, Antibody testing management
  • Health and Recovery Management
    • Monitor and Care for on-site and remote patients.
    • Examples: Care Team Coordination, New Patient Onboarding, Intelligent Task Management
    • Learn More
  • Emergency Funds Management
    • Distribute emergency grant and loan funding to citizens, businesses, and agencies – before, during, and after a crisis occurs
    • Examples: Emergency Grants Management, Application Intake, Online Portal
    • Learn More
  • Communications Management
    • Engage and communicate with citizens, media, and agencies across multiple channels
    • Examples: Social Media Management, Online Portal, Mass Communication
    • Learn More
  • Response Management
    • Communicate with and serve affected citizens by coordinating across agencies during an emergency
    • Examples: Contact Center, Chat bots, Remote worker support, Response Coordination, Virtual Intake
    • Learn More
  • Reporting and Readiness Managemet
    • Prepare for potential emergencies across jurisdictions and sharing info on policies, procedures, capacities, and resources
    • Examples: Inventory management, Resource tracking, Data visualization
    • Learn More


Emergency Response Management: Enabling Government Response in Times of Crisis

Made especially apparent by current events, Governments around the world are being called upon to respond to emergencies. Salesforce is honored to stand with our Government agencies by bringing our technology subject matter expertise into solutions that streamline processes, simplify data, enable faster response times, and maximize overall effectiveness. Learn More...

Salesforce Unemployment Insurance Response Management for Government

As millions of Americans who have lost their jobs are applying for benefits in an unprecedented surge, unemployment assistance websites across the country are crashing. Many state unemployment insurance systems are dated mainframe-based systems. These systems cannot scale to meet the demands of this surge because they cannot be easily modified to handle the policy changes required by the U.S. CARES Act under the Pandemic Unemployment Assistance (PUA) program. Learn More...

How Palm Coast, FL Accelerates Disaster Relief Efforts and Establishes a Citizen-Centric Case Management Strategy on the Cloud

The City of Palm Coast has been using the cloud to service its citizens during ordinary and extraordinary days; everything from typical 311 inquiries, to hurricane recovery management, to complete, virtual employee enablement during the current COVID-19 crisis. Learn More...


Salesforce Trailhead iconTrailhead is the free, fun way to learn Salesforce. This online learning portal offers a variety of trails for a variety of learners, from representatives using Service Cloud to advanced Salesforce developers to admins at nonprofits who use Salesforce. The content is available in six languages: English, German, Japanese, French, Spanish, and Portuguese. As you take courses, earn points by completing a quiz or a challenge. A quiz checks your knowledge with multiple-choice questions, while a challenge tests your skills by getting your hands dirty in a Salesforce org. This method helps to ensure you've grasped the concepts and can apply them in your work. To learn more, visit: https://trailhead.salesforce.com/en/home

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Stony Point is efficient and effective instructor-led, hands-on Salesforce training. Stony Point offers a wide variety of classes for Administrators, Developers, Analysts, and IT Leadership. Increase your team’s knowledge and productivity, understand the work being done by system integrators, and even prepare for certification. Training can be delivered on-site upon request but is always available in on-line classes with a live, instructor-led, interactive format. Groups can schedule private classes, or individuals can join frequent public classes. Stony Point can also create and deliver custom training, change management, and end-user adoption programs specific to your agency and your solution. To learn more, visit: https://www.carahsoft.com/stony-point

Innovation Day

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2019 Innovation Day Map

2020 Innovation Day Map

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Get Future-ready with a Government CRM


Salesforce Government Cloud is a partitioned instance of Salesforce’s industry-leading platform as a service (PaaS) and software as a service (SaaS). Meeting changing mission requirements and expectations is easier and more cost-effective with a modern cloud solution. The Salesforce Government Cloud enables organizations to digitally transform the business of government rapidly and revolutionize the citizen experience.


Salesforce Government Cloud


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Reach your customers with the world’s #1 email marketing platform.

Create a seamless experience across every customer touchpoint – from email to mobile to social. Leverage Salesforce Marketing Cloud to engage your customers and audience in a more personalized way and measure your marketing effectiveness with Google Analytics.  

Check out all the features of Marketing Cloud here. 


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Connected. Personalized. Mobile.


Community Cloud is an online social platform from Salesforce that enables organizations to connect customers, partners, and employees with each other and the data and records they need to get work done. Anyone can visit the community to find answers to questions or ask for help from another community member.

Find out more here.


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Work smarter with artificial intelligence that’s built right into Salesforce.


With Einstein AI, you can build custom predictions and recommendations with clicks, embed predictive insights into any record or in any app, and operationalize AI by adding it to every workflow or business process. Some platform features include:

  • Machine Learning
  • Natural language processing
  • Computer vision
  • Automatic speech recognition

Discover more about Salesforce Einstein Analytics here.

Salesforce Einstein Analytics

Guided Demos

Connect to Your Customers with CRM

Salesforce is one integrated CRM platform that gives you all your departments a single, shared view of every customer, citizen, or constituent.


Monitor Applications, New Hires, and Onboarding Activities

Hiring managers use Salesforce to track and manage the candidate process from start to finish.


Provide Relevant Information Quickly with Bots

Bots helps government organizations provide relevant information. See this guided tour on how Paul (the Bot) will help Tom (a citizen) find information he needs without involving a customer service agent.


Improve Citizen Experience with Citizen Digital Engagement Center

With Salesforce’s fully integrated Service console, all citizen communications come together to create a unified, responsive citizen experience.




Mar 31, 2021- Mar 30, 2026

GSA Multiple Award Schedule (MAS)

Dec 20, 2011- Dec 19, 2026

GSA Multiple Award Schedule Contract (MAS)

Aug 22, 2018- Aug 21, 2023


May 01, 2015- Apr 30, 2025


Aug 31, 2020- Aug 30, 2025
*Additional Option Years Available

Department of Housing and Urban Development

Jun 10, 2020- Jun 09, 2024
*Additional Option Years Available

Department of State

N/A- Mar 31, 2023

Department of the Treasury

Aug 01, 2021- Jul 31, 2026

U.S. Securities and Exchange Commission

N/A- Sep 20, 2024

State and Local


Aug 28, 2012- Dec 19, 2026

City of Seattle Contract

Jul 11, 2014- Dec 19, 2026

Denver Salesforce Contract

Jan 01, 2015- Dec 31, 2024

Department of General Services Pennsylvania

May 01, 2009- Dec 19, 2026

Fairfax County IT Hardware, Software, & Services

Oct 04, 2015- Dec 04, 2023

Maryland Salesforce Contract

Mar 01, 2016- Feb 22, 2022

Michigan Salesforce Contract

Jul 22, 2016- Jul 21, 2026

Multnomah County Contract

Mar 23, 2017- Mar 22, 2022
*Additional Option Years Available

NASPO ValuePoint

Oct 14, 2016- Sep 15, 2026

NCDIT - Salesforce Services

Apr 16, 2019- Apr 15, 2023
*Additional Option Years Available


Nov 30, 2015- Nov 29, 2022
*Additional Option Years Available

National Cooperative Purchasing Alliance (NCPA)

Apr 11, 2016- Nov 30, 2023


Aug 14, 2013- Jun 30, 2023

Oklahoma DIR Contract # SW1056A

Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available

RCA - Orange County - OMNIA Partners

May 01, 2021- Apr 30, 2023

State of Indiana Contract

Aug 01, 2017- Sep 30, 2022

State of New Mexico Contract

Aug 01, 2017- Dec 31, 2022

Texas DIR-TSO-4036

Oct 30, 2020- Oct 30, 2022
*Additional Option Years Available

Texas DIR-TSO-4288

Feb 22, 2019- Feb 21, 2023
*Additional Option Years Available


E&I Carahsoft Cloud Solutions & Services Distributor Contract

Apr 01, 2021- Mar 31, 2026

Educational Software Solutions and Services - OMNIA Partners, Public Sector

Feb 27, 2020- Apr 30, 2023
*Additional Option Years Available

Illinois Learning Technology Purchase Program (ILTPP)

May 20, 2019- Mar 01, 2023

Massachusetts Higher Education Consortium (MHEC)

Aug 10, 2019- Aug 31, 2024


Oct 20, 2015- Sep 03, 2025

The Quilt

MSA - 05012019F
Apr 01, 2016- May 02, 2025


May 02, 2014- Dec 19, 2026

CMMC Domains


Salesforce Shield

Platform Encryption enables Government Contractors to encrypt sensitive data at rest, including CUI, at the platform level with FIPS-validated cryptography, which is required by CMMC, while maintaining important application functionality-(i.e., search, validation, workflow, etc.). Given that data is encrypted at the metadata layer in the database, key Salesforce application functionality can be made "encryption aware" and work despite the data being encrypted. With Platform Encryption, customers are able to render sensitive data unreadable by unauthorized persons. Additionally, customers are provided multiple options to manage the encryption key lifecycle. In the event of a data spill, this functionality can allow a customer to cryptographically erase the offending data from Salesforce.

Platform Encryption is part of Salesforce Shield, a premium set of features built natively on the Salesforce Platform that customers with complex security, governance, and compliance needs can choose to leverage. Salesforce Shield provides flexible and configurable capabilities for enhanced protection, monitoring, and retention of your critical data stored in Salesforce via Field Audit Trail, Event Monitoring, and Platform Encryption.


Past Events, Webinars & Trainings


Latest News

Human capital is the most important resource for any enterprise. However, the Government Accountability Office reported in 2020 that 60% of newly hired government employees only remained for two ...
Salesforce, the global leader in CRM, announced Government Cloud Plus, a dedicated instance of Salesforce’s industry-leading multi-tenant cloud infrastructure specifically isolated for U.S. federal, ...
Perspective on COVID-19 response, recovery, and being prepared for the future by Roderick Bremby, former Secretary of the Kansas Department of Health and Environment, current Industry Executive for ...
While training for a marathon, I started using a mobile app to track my progress. As I used the app, I realized it wasn’t quite right for my needs. Did I go code a custom application to ensure I ...
The department is mixing technology with human-centered design to produce a better experience for its customers.
VA is on a mission to improve the veteran experience across every service it provides.
Salesforce, the global leader in CRM, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that they have received the Customer Partnering Award at the 9th ...
New CHI 311 System Relies on User Feedback, Resulting In Easier Use, Greater Transparency and More Efficient Delivery of City Services
Mass transit system payment systems were built before the dawn of smartphones and before newer transportation options, such as Uber, Lyft, Zipcar and bike sharing, were even imagined. As a result, the ...
In a rural state where agency employees are isolated in far flung locales, a digital transformation meant not just efficiency, but "a cultural revolution."
There’s a growing pressure on government agencies to modernize IT in order to more effectively fulfill their missions. The first step is the most difficult – to let go of entrenched strategies.
TAPforce, built on the Salesforce Platform in partnership with Publicis.Sapient, will allow customers and vendors to manage their public transit accounts easily from one digital hub.
Dave Rey, executive vice president of Salesforce's (NYSE: CRM) public sector business in North America, has urged the government to include customer experience among the goals in its planned update to ...
The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in part by using a cloud-based platform.
Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution.
Two state agencies undertook similar projects involving IT. One succeeded while the other failed. Why? It's a matter of implementing three tools for effective governance and giving stakeholders seats ...
Cloud-based 311 system, built on Salesforce Service Cloud, supports fast, professional and cost-effective response to non-emergency calls for the District's 700,000 residents and 200,000 daily ...
SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that the U.S. Department of Agriculture (USDA) Farm ...
AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the trusted government IT ...
Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the sixth annual Citizen Engagement Seminar . This one-day event will highlight best practices and strategies ...
The country is just settling in after the last big technology transition — the one that brought us the idea of mobile devices and the social media phenomenon — changed the way people ...



Salesforce eBook outlining best practices for government leaders during the pandemic.

Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential ROI government organizations may realize by deploying the Salesforce case management solution. The purpose of this study is to provide readers with a framework to evaluate the potent...

The Salesforce Case Management solution helps government agencies view all case data related interactions in a searchable, secure platform.

Salesforce Session – Best Practices for Effective Security in the Cloud
Salesforce Speaker – Stephen Pipino, Principal Solution Engineer – Security Specialist

Made especially apparent by current events, Governments around the world are being called upon to respond to emergencies. Salesforce is honored to stand with our Government agencies by bringing our technology subject matter expertise into solutions that streamline processes, simplify data, enable fa...

The City of Palm Coast has been using the cloud to service its citizens during ordinary and extraordinary days; everything from typical 311 inquiries, to hurricane recovery management, to complete, virtual employee enablement during the current COVID-19 crisis.

Join us as we welcome Mayor Mil...

Salesforce Maps injects Location Intelligence into field operations to make field reps more efficient and profitable while on the road. By visualizing Salesforce data on a map, companies can accelerate sales, improve performance, automate admin tasks, and ultimately, provide a better experience ...


Combining HCD with Design Thinking methods, while leveraging a configuration-first approach to Federal Salesforce implementations, ensures the citizen experience is kept at the heart, while the Federal Government’s platform investments are maximized. This advances not only successful platform develo...

Salesforce understands the need to address these vaccine distribution and management challenges and close the gap by unifying systems with a platform that can help efficacy and build trust with constituents. Speed to deploy, scalability, and security are the hallmarks of centralized platforms that c...

With the onset of COVID-19, Salesforce also deployed a number of digital contact tracing solutions across the country, including Rhode Island’s early deployment, which moved its pen and paper-based process into the cloud using Salesforce Health Cloud, Community Cloud, and Lightning Scheduler.