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Overview

With the innovation of the Customer 360 for Government, Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today's constituent and more effectively deliver on their mission. Salesforce's FedRAMP-authorized Government Cloud - the world's #1 enterprise cloud, built for government - gives stakeholders the tools they need to connect data, process, and people while also reducing the risk, cost, and complexity of traditional IT.

Carahsoft and Salesforce have teamed together to provide Salesforce products and services to the government for over 10 years. As Salesforce's Master Value Added Reseller and Aggregator in the US Public Sector, Carahsoft supports an extensive ecosystem of vendor and consulting partners committed to helping government agencies transform their IT infrastructure.

Watch our Salesforce for Government Demo



Innovation in Government: FedRAMP Solutions & Success Stories


Solutions

Government building With thousands of customers and an ecosystem that includes over 2.5 million developers as well as hundreds of certified partners, Salesforce demonstrates how trusted, agile, Cloud applications delivered on a user-friendly development platform improve government service delivery and empower modern missions.

 

 

The Salesforce Customer Success Platform: Secure, compliant, and designed to fit your mission

Trusted Salesforce is built on the value of trust. They are committed to a culture with transparency as the foundation and have continually earned the industry’s top compliance standards, including FedRAMP, DoD IL2/4, SOC, HIPPA, and more.
Scalable The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, using clicks not code.
Innovative The Salesforce Customer Success Platform helps companies connect to customers in whole new ways with metadata-driven architecture, annual updates, customer-inspired enhancements and compatibility with mobile, social, and AI.



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  • Case Management

    The Salesforce Case Management solution allows you to view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data from multiple systems into a single location.

  • Contact Center

    With the Salesforce Contact Center solution, provide support anytime and anywhere, whether via phone, live chat, or social and mobile channels. Bring together all of your support channels, so agents can deliver service seamlessly.

  • Outreach and Engagement

    Reach your constituents with Salesforce Outreach and Engagement, the world’s #1 marketing platform. Use data from any source to build smarter email journeys— from basic marketing campaigns to sophisticated one-to-one messages. Drive valuable engagement at the right moment, just the way your audience prefers.

  • Relationship Management

    Salesforce CRM, a Relationship Management solution, provides Intelligent profile settings and creates a 360-degree view of every contact and interaction, helping staff deliver relevant communications and premium service in a timely manner. Relationship Management helps departments and agencies discover, track, and nurture relationships relating to mission critical activities for employees, customers, and partners.

  • Self-Service and Communities

    Using Salesforce Self-service and Communities, provide a centralized environment where customers can help each other, access your knowledge base, log service requests, and get help from an agent when needed.

  • App Development

    The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, for any need using clicks not code. You can create personal productivity apps — email, calendar, and spreadsheets — or full-blown enterprise apps for policy and program, project management, citizen service, budget and finance, and much more.

  • Advanced Analytics

    Salesforce's Advanced Analytics solution allows your organization to quickly query and explore data across CRM, ERP, Excel, as well as on social and mobile applications to get exactly the information you need without being stuck in a prebuilt report. With the visibility that predictive analytics provides and a 38% reduction in analysis time, agents have the ability to make decisions on what might happen, take action immediately, and provide recommendations on how to improve outcomes.

Federal Solutions

Federal leaders have an incredible opportunity to reinvent the role of technology — one that requires an examination of the current face of digital government. By aligning common system requirements with cloud solutions such as the software-as-a-service (SaaS) model, agencies can bypass the installation of applications on in-house computers or in agency data centers, allowing agencies to better serve their constituents and deliver on the mission.

Salesforce’s secure, flexible, enterprise platform supports every function from service, marketing, and collaboration to communities, analytics, and business intelligence — not to mention application development without the cost and complexity of legacy systems. Hundreds of Federal agencies are already using Salesforce to improve capabilties across Talent Development, Contact Center, and Digital Engagement, among many others.

Salesforce cloud graphic

State and Local Solutions

State and local government have already begun to recognize the benefits of cloud technology including faster deployment and upgrades, more efficient processing of large volumes of data, and greater information sharing. And, of course, cloud systems save money. By providing access to shared, configurable resources, cloud allows state and local government to eliminate redundancy and consolidate expensive, inefficient data centers. With the software-as-a-service (SaaS) cloud model, governments are able to better serve their citizens by providing the personalized, relevant information that is not only desired, but expected.

The Salesforce Customer Success Platform allows government to connect and serve all functions across service, marketing, collaboration and communities, analytics and business intelligence, and application development. By bringing the data together, gain a 360-degree view of funding, resources, results, and service-level agreements, making data-driven decisions easier.


Emergency Response Management

Contracts

Salesforce Government Contract Guide

Salesforce National Contract for the Federal Reserve System and Board of Governors

Salesforce NPO SaaS Agreement

Training

Salesforce Trailhead iconTrailhead is the free, fun way to learn Salesforce. This online learning portal offers a variety of trails for a variety of learners, from representatives using Service Cloud to advanced Salesforce developers to admins at nonprofits who use Salesforce. The content is available in six languages: English, German, Japanese, French, Spanish, and Portuguese. As you take courses, earn points by completing a quiz or a challenge. A quiz checks your knowledge with multiple-choice questions, while a challenge tests your skills by getting your hands dirty in a Salesforce org. This method helps to ensure you've grasped the concepts and can apply them in your work. To learn more, visit: https://trailhead.salesforce.com/en/home


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Stony Point is efficient and effective instructor-led, hands-on Salesforce training. Stony Point offers a wide variety of classes for Administrators, Developers, Analysts, and IT Leadership. Increase your team’s knowledge and productivity, understand the work being done by system integrators, and even prepare for certification. Training can be delivered on-site upon request but is always available in on-line classes with a live, instructor-led, interactive format. Groups can schedule private classes, or individuals can join frequent public classes. Stony Point can also create and deliver custom training, change management, and end-user adoption programs specific to your agency and your solution. To learn more, visit: https://www.carahsoft.com/stony-point

Innovation Day

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2019 Innovation Day Map

2020 Innovation Day Map

AppExchange Vendors

Products

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Get Future-ready with a Government CRM

 

Salesforce Government Cloud is a partitioned instance of Salesforce’s industry-leading platform as a service (PaaS) and software as a service (SaaS). Meeting changing mission requirements and expectations is easier and more cost-effective with a modern cloud solution. The Salesforce Government Cloud enables organizations to digitally transform the business of government rapidly and revolutionize the citizen experience.

 

Salesforce Government Cloud

 

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Reach your customers with the world’s #1 email marketing platform.

Create a seamless experience across every customer touchpoint – from email to mobile to social. Leverage Salesforce Marketing Cloud to engage your customers and audience in a more personalized way and measure your marketing effectiveness with Google Analytics.  

Check out all the features of Marketing Cloud here. 

 

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Connected. Personalized. Mobile.

 

Community Cloud is an online social platform from Salesforce that enables organizations to connect customers, partners, and employees with each other and the data and records they need to get work done. Anyone can visit the community to find answers to questions or ask for help from another community member.

Find out more here.

 

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Work smarter with artificial intelligence that’s built right into Salesforce.

 

With Einstein AI, you can build custom predictions and recommendations with clicks, embed predictive insights into any record or in any app, and operationalize AI by adding it to every workflow or business process. Some platform features include:

  • Machine Learning
  • Natural language processing
  • Computer vision
  • Automatic speech recognition

Discover more about Salesforce Einstein Analytics here.

Salesforce Einstein Analytics

Events

Upcoming Events

May 12, 2021 at 2:00 PM ET
May 25, 2021 at 12:00 PM ET
May 26, 2021 at 1:00 PM ET

Archived Events

News

Latest News

Salesforce, the global leader in CRM, announced Government Cloud Plus, a dedicated instance of Salesforce’s industry-leading multi-tenant cloud infrastructure specifically isolated for U.S. federal, ...
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Perspective on COVID-19 response, recovery, and being prepared for the future by Roderick Bremby, former Secretary of the Kansas Department of Health and Environment, current Industry Executive for ...
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The department is mixing technology with human-centered design to produce a better experience for its customers.
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VA is on a mission to improve the veteran experience across every service it provides.
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Salesforce, the global leader in CRM, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that they have received the Customer Partnering Award at the 9th ...
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New CHI 311 System Relies on User Feedback, Resulting In Easier Use, Greater Transparency and More Efficient Delivery of City Services
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Mass transit system payment systems were built before the dawn of smartphones and before newer transportation options, such as Uber, Lyft, Zipcar and bike sharing, were even imagined. As a result, the ...
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In a rural state where agency employees are isolated in far flung locales, a digital transformation meant not just efficiency, but "a cultural revolution."
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There’s a growing pressure on government agencies to modernize IT in order to more effectively fulfill their missions. The first step is the most difficult – to let go of entrenched strategies.
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TAPforce, built on the Salesforce Platform in partnership with Publicis.Sapient, will allow customers and vendors to manage their public transit accounts easily from one digital hub.
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Dave Rey, executive vice president of Salesforce's (NYSE: CRM) public sector business in North America, has urged the government to include customer experience among the goals in its planned update to ...
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The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in part by using a cloud-based platform.
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Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution.
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Two state agencies undertook similar projects involving IT. One succeeded while the other failed. Why? It's a matter of implementing three tools for effective governance and giving stakeholders seats ...
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Cloud-based 311 system, built on Salesforce Service Cloud, supports fast, professional and cost-effective response to non-emergency calls for the District's 700,000 residents and 200,000 daily ...
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SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that the U.S. Department of Agriculture (USDA) Farm ...
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AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the trusted government IT ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the sixth annual Citizen Engagement Seminar . This one-day event will highlight best practices and strategies ...
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The country is just settling in after the last big technology transition — the one that brought us the idea of mobile devices and the social media phenomenon — changed the way people ...
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