Salesforce FedRAMP Authorized Cloud Platform

Innovation in Government: FedRAMP Solutions & Success Stories

Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today’s constituent and more effectively deliver on their mission. With the innovation of the Customer Success Platform, Salesforce brings mission-critical capabilities to life - enabling service, marketing, collaboration and communities, analytics and business intelligence, and application development both within Salesforce and for third-parties.

The FedRAMP-authorized Salesforce Government Cloud - the world’s #1 enterprise cloud, built for government – gives stakeholders the mobile, self-service tools they need to connect data, process, and people while also reducing the risk, cost, and the complexity of traditional IT. Salesforce’s trusted Government Cloud, delivered in an isolated infrastructure to meet Government Certification requirements, accelerates government transformation to rapidly and securely deploy solutions with a multi-tenant cloud infrastructure that meets all security and compliance requirements.

Governments around the world are being called upon to provide a comprehensive, timely, and effective response, which requires a wide-range of interdisciplinary and intergovernmental actions including communications, coordination, reporting, tracking, and treatment.

Salesforce provides a single enterprise platform that delivers multiple services and enables your organization to rapidly configure solutions specifically tailored to your emergency response efforts. These solutions can be provisioned within minutes and configured for mission readiness within days. The Salesforce platform delivers multiple services and enables organizations to rapidly configure solutions tailored to emergency response efforts.

Read more about Salesforce Emergency Response Management here

Emergency Response Management: Enabling Government Response in Times of Crisis

Made especially apparent by current events, Governments around the world are being called upon to respond to emergencies. Salesforce is honored to stand with our Government agencies by bringing our technology subject matter expertise into solutions that streamline processes, simplify data, enable faster response times, and maximize overall effectiveness. Learn More...

Salesforce Unemployment Insurance Response Management for Government

As millions of Americans who have lost their jobs are applying for benefits in an unprecedented surge, unemployment assistance websites across the country are crashing. Many state unemployment insurance systems are dated mainframe-based systems. These systems cannot scale to meet the demands of this surge because they cannot be easily modified to handle the policy changes required by the U.S. CARES Act under the Pandemic Unemployment Assistance (PUA) program. Learn More...

How Palm Coast, FL Accelerates Disaster Relief Efforts and Establishes a Citizen-Centric Case Management Strategy on the Cloud

The City of Palm Coast has been using the cloud to service its citizens during ordinary and extraordinary days; everything from typical 311 inquiries, to hurricane recovery management, to complete, virtual employee enablement during the current COVID-19 crisis. Learn More...

Get Future-ready with a Government CRM

Salesforce Government Cloud is a partitioned instance of Salesforce’s industry-leading platform as a service (PaaS) and software as a service (SaaS). Meeting changing mission requirements and expectations is easier and more cost-effective with a modern cloud solution. The Salesforce Government Cloud enables organizations to digitally transform the business of government rapidly and revolutionize the citizen experience.

Reach your customers with the world’s #1 email marketing platform.

Create a seamless experience across every customer touchpoint – from email to mobile to social. Leverage Salesforce Marketing Cloud to engage your customers and audience in a more personalized way and measure your marketing effectiveness with Google Analytics.  

Check out all the features of Marketing Cloud here. 

Connected. Personalized. Mobile.

Community Cloud is an online social platform from Salesforce that enables organizations to connect customers, partners, and employees with each other and the data and records they need to get work done. Anyone can visit the community to find answers to questions or ask for help from another community member.

Find out more here.

Work smarter with artificial intelligence that’s built right into Salesforce.

With Einstein AI, you can build custom predictions and recommendations with clicks, embed predictive insights into any record or in any app, and operationalize AI by adding it to every workflow or business process. Some platform features include:

• Machine Learning
• Natural language processing
• Computer vision
• Automatic speech recognition

Discover more about Salesforce Einstein Analytics here.

Connect to Your Customers with CRM

Salesforce is one integrated CRM platform that gives you all your departments a single, shared view of every customer, citizen, or constituent.

Monitor Applications, New Hires, and Onboarding Activities

Hiring managers use Salesforce to track and manage the candidate process from start to finish.

Provide Relevant Information Quickly with Bots

Bots helps government organizations provide relevant information. See this guided tour on how Paul (the Bot) will help Tom (a citizen) find information he needs without involving a customer service agent.

Improve Citizen Experience with Citizen Digital Engagement Center

With Salesforce’s fully integrated Service console, all citizen communications come together to create a unified, responsive citizen experience.