- Overview
- Solutions
- Emergency Response Management
- Training
- Innovation Day
- AppExchange Vendors
- Products
- Contracts
- Events
- News
- Resources
Overview
With the innovation of the Customer 360 for Government, Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today's constituent and more effectively deliver on their mission. Salesforce's FedRAMP-authorized Government Cloud - the world's #1 enterprise cloud, built for government - gives stakeholders the tools they need to connect data, process, and people while also reducing the risk, cost, and complexity of traditional IT.
Carahsoft and Salesforce have teamed together to provide Salesforce products and services to the government for over 10 years. As Salesforce's Master Value Added Reseller and Aggregator in the US Public Sector, Carahsoft supports an extensive ecosystem of vendor and consulting partners committed to helping government agencies transform their IT infrastructure.
Watch our Salesforce for Government Demo
Innovation in Government: FedRAMP Solutions & Success Stories
Solutions
 With thousands of customers and an ecosystem that includes over 2.5 million developers as well as hundreds of certified partners, Salesforce demonstrates how trusted, agile, Cloud applications delivered on a user-friendly development platform improve government service delivery and empower modern missions.
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The Salesforce Customer Success Platform: Secure, compliant, and designed to fit your mission
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Case Management
The Salesforce Case Management solution allows you to view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data from multiple systems into a single location.
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Contact Center
With the Salesforce Contact Center solution, provide support anytime and anywhere, whether via phone, live chat, or social and mobile channels. Bring together all of your support channels, so agents can deliver service seamlessly.
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Outreach and Engagement
Reach your constituents with Salesforce Outreach and Engagement, the world’s #1 marketing platform. Use data from any source to build smarter email journeys— from basic marketing campaigns to sophisticated one-to-one messages. Drive valuable engagement at the right moment, just the way your audience prefers.
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Relationship Management
Salesforce CRM, a Relationship Management solution, provides Intelligent profile settings and creates a 360-degree view of every contact and interaction, helping staff deliver relevant communications and premium service in a timely manner. Relationship Management helps departments and agencies discover, track, and nurture relationships relating to mission critical activities for employees, customers, and partners.
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Self-Service and Communities
Using Salesforce Self-service and Communities, provide a centralized environment where customers can help each other, access your knowledge base, log service requests, and get help from an agent when needed.
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App Development
The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, for any need using clicks not code. You can create personal productivity apps — email, calendar, and spreadsheets — or full-blown enterprise apps for policy and program, project management, citizen service, budget and finance, and much more.
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Advanced Analytics
Salesforce's Advanced Analytics solution allows your organization to quickly query and explore data across CRM, ERP, Excel, as well as on social and mobile applications to get exactly the information you need without being stuck in a prebuilt report. With the visibility that predictive analytics provides and a 38% reduction in analysis time, agents have the ability to make decisions on what might happen, take action immediately, and provide recommendations on how to improve outcomes.
Federal Solutions
Federal leaders have an incredible opportunity to reinvent the role of technology — one that requires an examination of the current face of digital government. By aligning common system requirements with cloud solutions such as the software-as-a-service (SaaS) model, agencies can bypass the installation of applications on in-house computers or in agency data centers, allowing agencies to better serve their constituents and deliver on the mission.
Salesforce’s secure, flexible, enterprise platform supports every function from service, marketing, and collaboration to communities, analytics, and business intelligence — not to mention application development without the cost and complexity of legacy systems. Hundreds of Federal agencies are already using Salesforce to improve capabilties across Talent Development, Contact Center, and Digital Engagement, among many others.
State and Local Solutions
State and local government have already begun to recognize the benefits of cloud technology including faster deployment and upgrades, more efficient processing of large volumes of data, and greater information sharing. And, of course, cloud systems save money. By providing access to shared, configurable resources, cloud allows state and local government to eliminate redundancy and consolidate expensive, inefficient data centers. With the software-as-a-service (SaaS) cloud model, governments are able to better serve their citizens by providing the personalized, relevant information that is not only desired, but expected.
The Salesforce Customer Success Platform allows government to connect and serve all functions across service, marketing, collaboration and communities, analytics and business intelligence, and application development. By bringing the data together, gain a 360-degree view of funding, resources, results, and service-level agreements, making data-driven decisions easier.
Emergency Response Management
Governments around the world are being called upon to provide a comprehensive, timely, and effective response, which requires a wide-range of interdisciplinary and intergovernmental actions including communications, coordination, reporting, tracking, and treatment.
Salesforce provides a single enterprise platform that delivers multiple services and enables your organization to rapidly configure solutions specifically tailored to your emergency response efforts. These solutions can be provisioned within minutes and configured for mission readiness within days. The Salesforce platform delivers multiple services and enables organizations to rapidly configure solutions tailored to emergency response efforts.
Read more about Salesforce Emergency Response Management here
See the Solutions in Action
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Quarantine Management
- Track capacities, staff, and resources, and arrange for patient quarantine and care.
- Examples: Contact Tracing, patient monitoring, test scheduling, Antibody testing management
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Health and Recovery Management
- Monitor and Care for on-site and remote patients.
- Examples: Care Team Coordination, New Patient Onboarding, Intelligent Task Management
- Learn More
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Emergency Funds Management
- Distribute emergency grant and loan funding to citizens, businesses, and agencies – before, during, and after a crisis occurs
- Examples: Emergency Grants Management, Application Intake, Online Portal
- Learn More
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Communications Management
- Engage and communicate with citizens, media, and agencies across multiple channels
- Examples: Social Media Management, Online Portal, Mass Communication
- Learn More
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Response Management
- Communicate with and serve affected citizens by coordinating across agencies during an emergency
- Examples: Contact Center, Chat bots, Remote worker support, Response Coordination, Virtual Intake
- Learn More
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Reporting and Readiness Managemet
- Prepare for potential emergencies across jurisdictions and sharing info on policies, procedures, capacities, and resources
- Examples: Inventory management, Resource tracking, Data visualization
- Learn More
Resources
Emergency Response Management: Enabling Government Response in Times of Crisis
Made especially apparent by current events, Governments around the world are being called upon to respond to emergencies. Salesforce is honored to stand with our Government agencies by bringing our technology subject matter expertise into solutions that streamline processes, simplify data, enable faster response times, and maximize overall effectiveness. Learn More...
Salesforce Unemployment Insurance Response Management for Government
As millions of Americans who have lost their jobs are applying for benefits in an unprecedented surge, unemployment assistance websites across the country are crashing. Many state unemployment insurance systems are dated mainframe-based systems. These systems cannot scale to meet the demands of this surge because they cannot be easily modified to handle the policy changes required by the U.S. CARES Act under the Pandemic Unemployment Assistance (PUA) program. Learn More...
How Palm Coast, FL Accelerates Disaster Relief Efforts and Establishes a Citizen-Centric Case Management Strategy on the Cloud
The City of Palm Coast has been using the cloud to service its citizens during ordinary and extraordinary days; everything from typical 311 inquiries, to hurricane recovery management, to complete, virtual employee enablement during the current COVID-19 crisis. Learn More...
Training
Trailhead is the free, fun way to learn Salesforce. This online learning portal offers a variety of trails for a variety of learners, from representatives using Service Cloud to advanced Salesforce developers to admins at nonprofits who use Salesforce. The content is available in six languages: English, German, Japanese, French, Spanish, and Portuguese. As you take courses, earn points by completing a quiz or a challenge. A quiz checks your knowledge with multiple-choice questions, while a challenge tests your skills by getting your hands dirty in a Salesforce org. This method helps to ensure you've grasped the concepts and can apply them in your work. To learn more, visit: https://trailhead.salesforce.com/en/home
Proper training of the executive staff, managers, end users and technical staff is essential for successful adoption of Salesforce and related systems. Stony Point offers complete training programs and learning paths for all these groups. The core catalog of instructor-led, hands-on training includes Salesforce Administrator and Developer training as well as end user training on topics such as Analytics (Reports and Dashboards). Stony Point can deliver any of these classes virtually or on-site or can develop custom training for any specific need.
Innovation Day
AppExchange Vendors
All of your Salesforce AppExchange products for government in one place.
Products
Get Future-ready with a Government CRM
Salesforce Government Cloud is a partitioned instance of Salesforce’s industry-leading platform as a service (PaaS) and software as a service (SaaS). Meeting changing mission requirements and expectations is easier and more cost-effective with a modern cloud solution. The Salesforce Government Cloud enables organizations to digitally transform the business of government rapidly and revolutionize the citizen experience.
Reach your customers with the world’s #1 email marketing platform.
Create a seamless experience across every customer touchpoint – from email to mobile to social. Leverage Salesforce Marketing Cloud to engage your customers and audience in a more personalized way and measure your marketing effectiveness with Google Analytics.
Check out all the features of Marketing Cloud here.
Connected. Personalized. Mobile.
Community Cloud is an online social platform from Salesforce that enables organizations to connect customers, partners, and employees with each other and the data and records they need to get work done. Anyone can visit the community to find answers to questions or ask for help from another community member.
Find out more here.
Work smarter with artificial intelligence that’s built right into Salesforce.
With Einstein AI, you can build custom predictions and recommendations with clicks, embed predictive insights into any record or in any app, and operationalize AI by adding it to every workflow or business process. Some platform features include:
- Machine Learning
- Natural language processing
- Computer vision
- Automatic speech recognition
Discover more about Salesforce Einstein Analytics here.
Contracts
Salesforce National Contract for the Federal Reserve System and Board of Governors
GSA Schedule Contracts
GSA Schedule 70
GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021SEWP Contracts
SEWP V
Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - May 1, 2025Federal Contracts
Department of Health and Human Services - Salesforce BPA
Contract Number: HHSP233201600011B Term: Through November 26, 2016 (with 4 option years through 2020)Fedbiz IT Solutions - Carahsoft - Department of Commerce BPA
Contract Number SS1301-16-BU-0005 Term: 7/14/2016-7/13/2021Government-Wide – Salesforce Implementation, Integration & Support Services (SIISS) BPA
Multiple contracts through six service provider awardees and Carahsoft.Salesforce USDA
Contract Number: AG-3144-B-15-0010, Contract Term: Through June 28, 2019 (with 4 option years through 2020)State & Local Contracts
City of Seattle Contract
Contract #0000003265 Term: December 19, 2021CMAS
Contract # CMAS 3-12-70-2247E Term: through March 31, 2022eVA- Virginia's Total e-Procurement Solution
Vendor ID #: E51768Fairfax County IT Hardware, Software, & Services
Virginia- Fairfax County CONTRACT EXPIRATION: December 04, 2021 (with 5 option years)MDoIT – Salesforce Contract Guide
Contract No: 060B6400007 Term: February 28, 2019MiDeal - SFDC Cloud Services
Contract No.: 071B6600108 Term: July 21, 2026NASPO ValuePoint
Multiple Participating State Addendums Term: through September 15, 2026National Intergovernmental Purchasing Alliance (National IPA - TCPN)
Term: through November 30, 2021Orange County National IPA Co-Op
Through May 31, 2021State of Indiana Contract
Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2021Texas DIR-TSO-3149
DIR-TSO-3149 Contract Period: June 22, 2015 - June 22, 2019(with 1 option year)Texas DIR-TSO-4288
Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)Utah Division of Purchasing
Contract # 534354 Term: December 19, 2016VASCUPP
Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021Canada Contracts
Shared Service Canada- Public Cloud Services
Contract Number: 2BDC40171 Contract Period: December 13, 2017 - December 13, 2019Events
Upcoming Events
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September 30, 2020 at 12:00 PM ET
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October 07, 2020 at 2:00 PM ET
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October 15, 2020 at 2:00 PM ET
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October 22, 2020 at 10:00 AM PT
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Archived Events
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2020 Events
September 16, 2020September 14, 2020 - September 16, 2020September 01, 2020August 26, 2020August 20, 2020August 12, 2020July 29, 2020July 16, 2020July 08, 2020June 11, 2020May 21, 2020April 16, 2020 - May 13, 2020May 12, 2020March 05, 2020February 27, 2020February 19, 2020 - February 20, 2020January 23, 2020
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2019 Events
December 11, 2019December 10, 2019December 10, 2019December 02, 2019November 20, 2019November 05, 2019October 16, 2019October 08, 2019September 23, 2019September 17, 2019September 12, 2019September 12, 2019August 28, 2019August 22, 2019August 06, 2019August 06, 2019August 06, 2019July 30, 2019July 16, 2019June 20, 2019June 18, 2019May 22, 2019May 14, 2019May 06, 2019April 30, 2019April 11, 2019April 10, 2019April 08, 2019March 20, 2019March 11, 2019March 07, 2019February 27, 2019February 26, 2019February 25, 2019February 20, 2019February 11, 2019January 30, 2019January 15, 2019
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2018 Events
December 06, 2018November 29, 2018November 15, 2018November 08, 2018November 01, 2018October 24, 2018October 17, 2018October 08, 2018October 04, 2018September 26, 2018September 18, 2018August 29, 2018August 16, 2018August 15, 2018August 09, 2018July 26, 2018July 24, 2018July 11, 2018June 19, 2018June 07, 2018May 22, 2018May 10, 2018May 03, 2018April 30, 2018April 18, 2018April 17, 2018April 04, 2018April 04, 2018March 22, 2018February 27, 2018February 21, 2018February 20, 2018February 07, 2018January 25, 2018
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2017 Events
December 14, 2017December 13, 2017December 12, 2017November 07, 2017November 06, 2017November 06, 2017September 26, 2017September 13, 2017September 06, 2017August 15, 2017August 09, 2017June 27, 2017June 20, 2017 - June 22, 2017June 14, 2017May 31, 2017May 16, 2017April 20, 2017April 06, 2017March 15, 2017March 07, 2017January 11, 2017
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2016 Events
December 13, 2016October 19, 2016October 05, 2016September 20, 2016August 30, 2016August 18, 2016July 28, 2016June 23, 2016June 16, 2016June 14, 2016June 02, 2016May 24, 2016May 04, 2016April 28, 2016April 26, 2016March 31, 2016March 08, 2016February 25, 2016January 21, 2016
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2015 Events
November 17, 2015November 10, 2015November 10, 2015October 15, 2015August 13, 2015April 22, 2015February 19, 2015February 04, 2015
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2014 Events
December 11, 2014November 12, 2014August 14, 2014July 29, 2014July 15, 2014June 12, 2014April 24, 2014
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2013 Events
August 15, 2013August 14, 2013August 13, 2013July 18, 2013June 13, 2013June 12, 2013May 16, 2013May 14, 2013
News
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Resources
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