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Overview

General Networks is a certified Small Business headquartered in Southern California. As DocuSign’s preferred ServiceNow system integration (SI) partner, we specialize in integrating ServiceNow with DocuSign, whether it be through ServiceNow Integration Hub’s DocuSign Spoke, the DocuSign REST API, or through the eSignifi app we publish to the ServiceNow Store.

eSignifi offers a declarative, configuration driven approach to integrating ServiceNow and DocuSign. We’ve helped customers across many different industries with their ServiceNow DocuSign integration and encountered use cases including contracts, HR, compliance reports, equipment signoff, standard/government forms, and access control, just to name a few.

In addition to our ServiceNow division, General Networks also has dedicated teams for Microsoft Office 365/SharePoint, Information Management (IM), and technical services. Since 1984, we have brought together business strategy, specialized application expertise, and creative and technology professionals to solve business problems.

Products

  • eSignifi

    eSignifi is a ServiceNow Store app that offers a declarative, configuration driven approach to integrating ServiceNow and DocuSign.With it, you can send a document for signature from any table or catalog item on submission, with a UI action, with a Business Rule, or from a workflow.Low- to no- code is required to get started for simple use cases and the ability to add scripts, when needed, is offered from the same configuration UI.eSignifi also offers the ability to pass data to and from DocuSign, supports customizing recipients’ email (subject and body) with data from ServiceNow, and allows mapping ServiceNow users to DocuSign recipients.And with the embedded sending and signing options offered by eSignifi, there is no need leave ServiceNow to send or sign documents.The result is you get a legally signed, archivable and court admissible document.eSignifi also supports standard based signature (SBS) for organizations that have elevated requirements for electronically signed documents, including the need for authentication with a Common Access Card (CAC) or Personal Identity Verification (PIV) card when signing.

  • DocuSign Spoke QuickStart Package

    The DocuSign Spoke QuickStart Package offered by General Networks is a package of enablement services to help you get up and running on your first use case integrating ServiceNow with DocuSign using the ServiceNow IntegrationHub DocuSign Spoke. The package includes consultation and review of your use case; DocuSign Spoke installation support; review of the out-of-the-box (OOTB) spoke actions; up to three (3) custom actions, if needed; consultation and review of your Flow design and DocuSign template; DocuSign branding guidance; and implementation support.General Networks will share tips and best practices; help fill the gaps; and get you enabled to roll out future use cases on your own un the DocuSign Spoke QuickStart Package.(Services only.Required software or subscriptions not included in package.)

  • ServiceNow App Package (SNAP)

    The ServiceNow App Package (SNAP) offered by General Networks includes all services necessary to create a new ServiceNow request in the Service Portal with a workflow that incudes DocuSign signature steps.The package includes design, development, testing and deployment of your new request process.(Services only.Required software or subscriptions not included in package.)

  • DocuSign/ServiceNow Integration Professional Services (hourly)

    As the preferred ServiceNow SI partner for DocuSign, General Networks can help you with all of your ServiceNow <-> DocuSign integration needs.Let us augment your team and assist with discovery, estimation, design, implementation, testing and/or deployment.(Services only.Required software or subscriptions not included in package.)

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Resources

Product Brief

Our DocuSign Spoke QuickStart Package helps you get up and running on your first use case integrating ServiceNow with DocuSign using the ServiceNow IntegrationHub DocuSign Spoke. We’ll share tips and best practices; help fill the gaps; and get you enabled to roll out future use cases on your own.

The General Networks “ServiceNow App Package” (SNAP) includes all services necessary to create a new ServiceNow request in the Service Portal with a workflow that includes DocuSign signature steps. This document explains both the scope of work along with the services that we provide to quickly i...

Our eSignifi QuickStart Package will enable your team to leverage our expert consultants to get up and running quickly with eSignifi. The package includes guidance, training and hands-on assistance to help your team build its first couple eSignifi solutions. Your team will learn best practices and h...

Resources


eSignifi is a ServiceNow App that adds the convenience and security of electronic signatures to your ServiceNow platform by allowing designers and developers to include electronic signature steps in new or existing ServiceNow workflows.