Gyst IVR & Voice Optimization for Public Sector Contact Centers
Gyst is a patent-pending web API that makes public sector IVR and voicebot experiences easier to use and more cost-effective. It runs on top of existing platforms—such as Amazon Connect, Amazon Lex, Genesys Cloud, Five9, and other government-ready solutions—to tune every call in real time without changing your current call flows.
By adjusting text-to-speech speed, time-outs, and prompts for each caller, Gyst helps older citizens and distracted mobile callers succeed on the first try, reducing repeats, transfers, and abandonment. Agencies see higher IVR self-service rates, shorter handle times, and fewer costly agent-handled calls.
Gyst Analytics provides high-resolution behavioral insight into IVR, voicebot, and LLM/agentic-AI voice experiences, so operations and CX teams can pinpoint friction, prioritize fixes, and show measurable ROI on their contact center investments.
