Overview

The economic climate is forcing government organizations to contend with critical and competing demands. Agencies must expand services, stimulate and acceler­ate economic growth, provide better customer service, and comply with privacy and environmental regulations – all while cutting costs and handling an ever grow­ing workload.

Kofax enables government organizations to handle these conflicting needs through the secure, automated, capture enabled processing of documents, helping agencies increase efficiency, reduce costs and paper, improve service, and become leaner and greener.

Process Transparency and Efficiency

Automate the input of information to multiple processes and enable cross-departmental collaboration.

Efficient High-Quality Service to Constituents

Make high quality data available and accelerate commu­nication and service delivery to constituents and businesses.

Cost Reduction and Process Acceleration

Provides automated, capture enabled processing of docu­ments, eliminating manual data entry and search, paper storage, and shipping.

Regulatory Compliance

Trace and audit the acquisition of data from the point of entry, across each touch point, to final archive.

Key Benefits:

  • Fast adoption of regulatory requirements
  • Improved process transparency and efficiency
  • Cost reduction and process acceleration
  • Efficient high-quality service to constituents

Primary Applications:

  • Customer Service
    Improve service quality and efficiency for constituents. Handle inquiries and applications faster and com­municate in a customer-centric way while reducing workload and costs.
  • Case Management and Collaboration
    Enable the efficient exchange of information to accelerate case management processes. Fulfill the needs of constituents more efficiently, contributing to economic recovery and governmental processing excel­lence.
  • Records Management
    Automatically capture, process, and archive high volumes of records and related documents from citizens and businesses in an efficient, integrated, and compliant manner.
  • Invoice Processing
    Increase efficiency and reduce cost and risk by accelerating and streamlining the processing of invoices – including exception and approval handling – in a variety of formats and from widely distributed suppliers.

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