Overview

Atlassian is the leading provider of collaboration, development, and issue tracking software - helping agencies modernize the way they work.

Carahsoft is pleased to serve as Atlassian's exclusive public sector aggregator, working with an extensive ecosystem of resellers, system integrators, and solution partners who are committed to helping government agencies select and implement the best solution at the best possible value.

Atlassian | Carahsoft Overview

Solutions

Atlassian Product Offerings

Plan, Track & Support

Built for every member of your agency's software team to plan, track, and release great software. Service desk software for modern IT teams - give users an easy way to ask for help, and resolve incidents faster. See all project information at a glance to manage projects, monitor details, measure performance, and keep your team organized.

Enterprise Solutions: Understand which deployment option is best for you. Learn more

Content Collaboration


Organize work, create and share documents, and discuss everything in one place.

Code, Build & Ship

Git code management that gives teams one place
to plan projects, collaborate on code, test, and deploy.
Search, monitor, and track across SVN, Git,
and Perforce repositories.

Continuous integration, deployment,
and release management.
Find bugs and improve code quality
through peer code review.

Marketplace Apps & Integrations

Questions for Confluence

The single sign-on and identity management
tool that's easy to use, administer, and integrate.
Capture, learn from, and retain the collective knowledge
of your organization as it grows.

Portfolio for Jira

Team Calendars for Confluence

Plan across multiple projects and teams.
Know when you can deliver, react to change,
and keep everyone on the same page.
Connect Confluence and Jira. Your team's single source
of truth for managing team leave, tracking projects,
and planning events.

Enterprise Solutions

Data Center

Delivering uptime and consistent performance at scale to mission-critical Atlassian applications.


High Availability
Disaster Recovery
Redundancy
Minimize downtime and give users uninterrupted access to critical applications, including during upgrades.
Ensure continuity and maintain recovery time objective, even in the face of complete system or location outage.
Minimize single points of failure by integrating with industry-standard technologies for database clustering and shared file systems.


Technical Account Management (TAM)

Atlassian Technical Account Management (TAM) offers experienced solutions advisors that can unlock the potential of your tools, improve collaboration throughout your agency, and help you operate effectively at scale. For more information, view our TAM guide for more information.

Data centers Engage an Atlassian Guide Learn best practices directly from an Atlassian insider with product and industry knowledge.
Team Align your teams Make faster team decisions on changes in processes and tooling.
Graph Measure and optimize Give leadership the visibility and insight needed to make better decisions.
Map Plan your journey Navigate transformational challenges for DevOps, ITSM, and Agile at scale with customized solutions.
Mushroom grpahic Execute for scale Unlock broader solution usage through user onboarding, knowledge transfer, and managing for growth.
Paper Airplane graphic Access what's next Get regular updates on product roadmaps and provide input on agency needs.


Support Services

Keep your systems running smoothly with access to highly-trained support teams and quick response times.

Premier Support

Our highest level of support includes coverage for all of your Atlassian applications and 24/7 access to dedicated senior support engineers.

Priority Support

Ensure your mission-critical Atlassian Server and Data Center applications scale successfully.


Atlassian also offers an Enterprise Success Package to give your agency the dedicated support it needs. This combines 24x7 Premier Support services with access to a Technical Account manager (TAM). Together, the enterprise services work alongside one another to enable your teams to achieve success on Atlassian products – contact us for more information!

Atlassian Stack

Unleash the potential in every team with the Atlassian suite.

Standardize on the tools teams want

Many of your teams are already realizing the benefits of using the Atlassian suite; fast track productivity and collaboration across all teams – IT, software, and more


An Enterprise DevOps solution

Foster a culture of collaboration between development and IT operations teams. Atlassian tools speed up releases by automating tasks and defining processes, accelerate time to resolution with faster feedback loops, and helping you prioritize unplanned work.


Scale Atlassian with your agency

Data Center is a self-hosted deployment option that provides the deployment flexibility, authentication, control, high availability, and performance you require for the tools your teams use every day.

Trainings

Atlassian University

Atlassian University provides training and certification programs to develop and validate expertise in our products. We're here for you on every step of your journey, whether you're improving the capability of your team or building your career.

Courses are offered in a variety of formats including virtual classes and on-site training for teams. Check out the University Catalog for course options, including free trainings and tutorials!

Training for Jira

Getting your team up and running on Jira can be challenging, so Atlassian is offering access to dozens of short, interactive tutorials to get your team using Jira quickly. It's all available from within Jira, and users and admins can track progress. Check out Training for Jira today!


The new Training for Jira app contains a growing collection of short, interactive tutorials designed to get your agency team started in Jira quickly. Training for Jira enables users to learn essential concepts, from within Jira itself.

Jumpstart your team's adoption of Jira

Tutorials cover a wide variety of topics, from basic terminology and concepts to advanced topics such as writing JQL queries.

Learn important Jira tasks

Watch how-to's and listen to optional voice-over narration to learn tips and tricks through real-life scenarios. Choose what you want to learn, when you want to learn it.

Validate your knowledge with quizzes

Quizzes are interactive, fun, and help you learn. Answer optional quiz questions to ensure you understand concepts from answer feedback. Did you get it right? If not, learn why.

Check out Training for Jira today!

Certifications

Atlassian Certifications enhance your credibility, sharpen your performance, and help you deliver world-class experiences to public sector teams everywhere. Why get certified?



Stand out from the crowd Find your path Grow as a team
Differentiate yourself and join an exclusive community of validated product experts. Open the door to more opportunities and advancements on your career path. Optimize Atlassian products for your teams, so they can do their best work.

Earn formal endorsement from Atlassian and industry recognition for your skills and experience. Get on the path to Atlassian Certification today!

Additional Learning Paths

Learn your own way with flexible self-paced on demand courses and live team trainings.

End User Terms

Atlassian Government End User License Agreement

Atlassian State and Local Amendment for State, Local, Education

*Please note that State, Local, and Education customers are entitled to use the Government EULA

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

Ohio State Contract- 534354

Contract # 534354 Term: December 19, 2021

State of Florida

Contract Number:GS-35F-0119Y Term: Through December 19, 2021

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2019

State of New Mexico Contract

Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021


Events

News

Latest News

October 18, 2018
The Jira Software you needed in 2002 isn’t the Jira Software you need today. The workflows you built in 2010 aren’t the workflows you need today. And the permissions model we built for early ...
READ MORE >
Forrester recently released their first-ever analyst evaluation of the emerging Enterprise Service Management (ESM) landscape, The Forrester WaveTM: Enterprise Service Management, Q3 2018. Forrester ...
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When we announced Stride in September 2017, we said, “It’s time we rethink the way we’re working. We believe that teams can stay connected and keep moving forward.” We still believe that.
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Confluence and Jira Software: Separate, they’re good. Together, they’re real good. In fact, over half of Jira Software teams already use Confluence as a complement to Jira and their agile ...
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Learn how Atlassian serves as a leader in team-level solutions for both agile and traditional development.
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Gaining entry into organizations one development team at a time, Atlassian has managed to create a vibrant ecosystem of software tools that has become among the most popular in the developer arsenal.
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Training your agency's team to come to Jira Service Desk to report issues and request help goes a long way toward making sure your IT team aren't interrupted with drive-by questions all day.
READ MORE >
Service request management allows for self-service questions, provide answers with knowledge base suggestions, and streamlines request fulfillment to deliver optimum service. Jira Service Desk ...
READ MORE >

Resources

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Case Study

To help the Federal Government achieve IT modernization cost savings and efficiencies, agencies need a way to organize what needs to be done, develop and communicate a plan, and enable their teams to accomplish it...together.Federal agencies currently use Atlassian's integrated software to innovate ...

E-Book

Old-school development models just don’t hold up to such high-demand, high-growth environments. Traditionally, Development and Operations teams work separately in silos, hindering the ability to move fast. The response to this contentious relationship was a movement called DevOps. It’s a fancy p...

Guide

With different teams adopting different agile tools and processes, it's challenging for managers to keep everyone aligned. Discover how multiple teams can all align with Jira Software and Portfolio for Jira as they scale agile.

For agencies looking to make big changes at scale, adopting - and continually improving upon - DevOps can be quite the challenge. Save yourself some time and get real-world advice from the engineering and service operations teams behind industry-leading applications like Jira Software, Confluence an...

Did you know there are keyboard shortcuts available for Confluence? Download the Confluence Shortcuts guide today to help you find pages faster, organize and edit information, and stay connected to the rest of your team and what they're working on.

With DevOps, development teams boost productivity through workflow automation, tighter communication across teams, and easier access to information (e.g. build and development status on JIRA issues and pull requests). Bitbucket Server & Data Center 5.0 and Bamboo 6.0 bring these key elements to the ...

Infographic

Project management is the art and science of rallying a team, creating a plan and executing on it. That simplified definition hides a whole host of complications - and government agencies have a unique set of challenges to overcome to drive project completion, achieve key success criteria, and do it...

Agencies risk losing important information that isn’t programmatically captured and managed. Knowledge management allows teams to create, curate, share, utilize, and mange knowledge across an agency. This can be complicated, but it isn’t brain surgery. After a team has implemented a knowledge ma...

DevOps is the key to transforming IT organizations to deliver value, cost savings, and collaboration. Agencies in need of an efficiency jump-start are adopting DevOps, bringing their development and operations teams together to innovate and produce better outcomes.

Service Desk teams face a variety of challenges - with the right approach, modernizing service operations is an opportunity for agencies to realize tremendous cost savings and other benefits.