AI is rapidly transforming the way agencies deliver services. This report consolidates key findings from a survey of over 500 professionals across various industries and business functions. Access the report to discover notable trends and insights highlighting the important role AI is to play in the future of work.
Atlassian Cloud and Data Center are powerful options for agencies looking to transform and modernize how they work, but their benefits and capabilities are not entirely the same. Access this datasheet to learn about the nuances of Atlassian Cloud versus Atlassian Data Center to discover which will serve your team the best.
As digital transformation transforms public service delivery, State and Local Governments see the growing need to modernize operations to meet evolving citizen expectations. In this Atlassian infographic, explore valuable insights into Atlassian’s powerful software suite, including real-world examples of how agencies are working better together with Atlassian.
Disconnected communications and systems delay projects, stifle accountability and foster frustration. These issues only multiply as agencies grow. In this case study, learn how the National Security Service (NSA) united teams using Atlassian’s powerful technology suite, ensuring consistent, scalable success.
Multi-point solutions disconnect teams, decrease visibility and stall delivery. In this case study, follow the U.S. Air Force as they transition onto a single integrated platform with Atlassian, improving adoption and customer satisfaction, increasing visibility, reducing time to resolution and streamlining workflows.
Managing property, plant and equipment is challenging when having to grapple with inefficient systems. The problem only gets worse when dealing with complex regulations. With the right software support, teams supercharge workflows in any environment. Explore how a navy shipyard triumphed over OSHA near-incident tracking hurdles with Jira Service Management in this Atlassian case study!
Explore the success story of Utah's Division of Technology Services (DTS) in achieving a seamless digital transformation through cloud migration with Atlassian Cloud Enterprise 2.5 years ahead of schedule. Download the case study to learn how Utah's approach can guide your agency in modernizing legacy systems, attracting new talent, and addressing resource gap.
The Department of Defense has been a source of remarkable innovations. Despite that reputation, the United States Space Force (USSF) struggled to adapt workflows to their evolving mission while relying on legacy systems. In this Atlassian case study, learn how the USSF used DevSecOps-compliant software to develop an award-winning Launch Issue Tracker and Launch Verification Database.
In this case study, Stack Intelligence, an Atlassian Verified Government Partner, explores how they partnered with the State Government of one of the most highly populated US states
to implement a comprehensive JSM (IT Service Management) solution.
Where do software development methods currently stand in the federal area? What is keeping Civilian & Defense agencies from adopting Agile DevSecOps? Do they have plans to change? Between September and October 2022, the Government Business Council (GBC) polled 100 government employees to answer questions on the current state of Agile DevOps and DevSecOps.
This resource highlights the latest updates in Atlassian Cloud, designed to help teams work more efficiently and securely, including new capabilities like expanded automation, BYOK encryption, and faster system performance to support large-scale, high-compliance environments.
The Loom Guidebook offers five practical habits to help teams reduce unnecessary meetings and communicate more effectively. It is designed to help teams protect focus time, share updates clearly, and keep work moving, without crowding the calendar
The article covers the challenges agencies face when trying to do more with fewer resources, especially with outdated systems. It highlights Atlassian's System of Work, which includes tools like Jira and Confluence, as a solution to break down silos, boost efficiency, and improve service.
Delivering and supporting products and services at high velocity is no longer just an advantage; it’s a necessity. Explore how AI and AIOps are transforming knowledge and service management—empowering teams to self-serve, resolve incidents faster and collaborate more effectively. Discover how intelligent automation, real-time recommendations and robust asset visibility can help you stay ahead!
Atlassian’s System of Work helps your agency stay aligned and work smarter by connecting teams, tools, and goals. With Jira, Confluence, and Loom, you can plan better, collaborate easier, and keep work moving.
Learn how Atlassian’s System of Work unifies tools to boost team alignment and efficiency. This resource outlines Atlassian’s System of Work—a unified approach that brings together Jira, Confluence, and Loom to help teams work more efficiently, stay aligned on goals, and improve coordination across departments.
Explore how Atlassian Government Cloud empowers agencies to achieve mission objectives faster and more securely in the cloud. Watch now for a high-level overview of the platform's infrastructure, its potential to transform workflows for enhanced productivity and collaboration and key considerations for migration.
Overall, we’ve gotten better at tracking tasks and timelines. And yet, many projects still fall short. Why? Download the whitepaper to discover the missing piece with effective knowledge management (KM)—the lifeblood of decision- making, collaboration, and speed to market.
Explore what’s new in Atlassian. This resource highlights the latest updates, key enhancements, and new features designed to help teams work smarter and more efficiently.
Transform how teams create, share and find information. Overcome challenges like inefficient integrations and security concerns with AI-powered knowledge management. Download this guide to learn how to easily drive collaboration and productivity in your government team.
In this guide, Atlassian dives into how teams can use AI to benefit their workflows. Discover how your team can revolutionize processes with Atlassian.
Can your public sector team effortlessly access critical information, automate repetitive tasks, and gain deeper insights – all within their existing workflows? Atlassian Rovo, powered by AI, can bring this to life. Download the product guide today and discover how to improve citizen services, enhance operational efficiency and achieve greater impact.
Jira Service Management is an innovative platform empowering high-velocity agencies to transform their service delivery. Download the infographic to learn more about the specific features and benefits of this transformative platform.
Vigor Industrial, a trusted shipbuilding partner for government agencies, modernized its ITSM with Jira Service Management, aligning with its existing JSM investments and improving efficiency, reducing costs, and enhancing service delivery. Download the case study to learn more about the positive outcomes of this successful transition.
For organizations operating in highly regulated industries, relying on a legacy ITSM platform poses significant risks to compliance, security, and overall business resilience. Modern ITSM platforms offer a crucial advantage, providing tools and features specifically designed to manage these risks effectively.
Legacy tools are not built to support modern workloads or complex projects. Atlassian’s Jira Service Management (JSM) is an enterprise management platform, developed by exploring bottlenecks caused by poor communication, departmental silos, lack of visibility and workflow inefficiencies. JSM provides a collaborative, consistent, transparent and automated set of services to execute your agency’s mission.
Data silos are crippling government agencies. Download this report to learn how Rovo, powered by Atlassian Intelligence, can break down these barriers, unlock critical insights, and empower your agency to make faster, more informed decisions in the face of unprecedented challenges.
Gain insights into other agencies’ overall incident management processes, common pain points and opportunities for improvement. In addition, learn how automation is being leveraged to make incident response easier.
As digital transformation reshapes public service delivery, State and Local Governments increasingly recognize the need to modernize operations to meet evolving citizen expectations. The demand for 24/7 access to services, streamlined communication and efficient service delivery has never been more pronounced. In this whitepaper, learn how a digital infrastructure built with Atlassian tools enhances efficiency and builds trust within communities.
The future of Government Software Development envisions an environment where data flows effortlessly across the entire mission, fostering enhanced collaboration and efficiency. However, establishing Software Development environments in Government presents significant challenges, including cultural resistance to change, siloed operations and the need for robust security measures. In this Atlassian whitepaper, learn how digital tools with fully integrated common data models can serve as a catalyst for driving agile practices.
Government agencies face challenges in maintaining security, efficiency, and collaboration while adhering to strict regulations. Atlassian Government Cloud, currently “in process" to become FedRAMP Moderate authorized on the FedRAMP Marketplace, offers a secure, compliant platform tailored to meet public sector needs. This solution helps agencies streamline operations and enhance success in a feature-rich environment.
Learn how your agency can prepare for cloud migration using FedRAMP from Atlassian's Head of Public Sector Solutions Engineering, Ken Urban. This comprehensive guide provides the steps necessary to ensure your agency has a smooth migration.
Discover how Jira Service Management and Confluence can reduce response times and eliminate fragmented knowledge. Learn from real-world examples of how other public sector agencies have achieved significant improvements in efficiency and service quality.
Discover how innovative Atlassian solutions ensure software reliability, agility and security, empowering agencies to achieve a sustainable digital transformation.
Discover practical solutions to overcome common challenges and benefits of a secure, agile development process. Learn how to champion effective change management and foster collaboration across development, security, and operations teams.
The United States Air Force and Space Force needed powerful tools to support rapid modernization and expanding national and commercial space needs. With Atlassian's Jira Service Management and Confluence, they developed a critical asset and risk management tool that resulted in a meticulously designed feedback loop fostering both technological advancements and user engagement. Read this case study from Atlassian and Contegix to learn the problems they overcame and the impact of their new processes!
Are your teams struggling with scattered information, inefficient collaboration, and a lack of data-driven insights? Learn how Confluence Cloud, a powerful collaboration tool, goes beyond simple document sharing.
Access the Atlassian resource and discover how the California Department of Health Care Services (DHCS) leverages Jira Software, Confluence and Jira Align to maximize citizen access to quality healthcare services. Explore how your agency can increase communication and visibility by integrating the Atlassian suite into essential workflows.
Unlock digital transformation for your agency. Atlassian's Advisory Services, led by experts, empower you to get the most from your Atlassian tools. We understand public sector challenges and offer focused services to accelerate transformation and mission success. Explore below to find the service that tackles your digital hurdles and modernizes your organization.
In today’s vast government landscape, managing physical assets is a daunting task. Manual processes lead to missed reports and equipment failures causing operational delays and putting compliance at risk. With Atlassian’s Jira Service Management, asset management is automated to streamline operations. Read this datasheet to learn more.
Learn how the Department of Defense streamlined processes, secured data and accelerated application releases, all while ensuring ease of use and scalability within a centralized, governed environment – revolutionizing DevSecOps for all government agencies.
Feeling left behind by the digital revolution? This eBook reveals how outdated IT practices stifle innovation. Learn how to create a collaborative, high-speed IT environment that fuels your agency, not hinders it.
Agencies need clarity and scalable visibility across all projects. With Atlassian's Jira Align, your team has full access to insights and management of work. Read this datasheet to discover the full capabilities of Jira Align.
Enterprise service management helps agencies streamline operations and manage requests by integrating IT and enterprise service management workflows. Read this datasheet to discover how your agency can unleash its potential with Atlassian.
Discover the future of government software development with Atlassian. Read this article to learn Ben Straub's, Head of Public Sector at Atlassian, tips to supercharge your DevSecOps mission.
Take your team to the next level by becoming an Atlassian Certified team member. Read this datasheet to understand the benefits of trainings and certifications through Atlassian University.
Data Center is Atlassian’s enterprise-grade deployment option, allowing teams to focus on their mission while their tools scale around them. Read this datasheet to explore the immense value of Atlassian Data Center editions including instant scalability and high availability.
Complex workflows across non-technical teams result in lengthy email chains and backlogs that delay service delivery. By using an Enterprise Service Management approach, agencies can remove organizational silos and improve service delivery internally and externally. Read this whitepaper to learn how your agency can modernize and automate service management.
Building software as a service with a global user base is a major issue facing developers. DevOps workflows play an important role in this process but setting them up can be challenging. In this whitepaper, learn how agencies can use “off-the-shelf” open DevOps tools to build simple multi-region pipelines.
Struggling to keep pace with the digital demands? The Atlassian DevSecOps solution brief unveils a roadmap for streamlining workflows, boosting security, and scaling operations – all within a unified platform. Download it today!
At Carahsoft's 2023 DevSecOps Conference, Atlassian's panel explored the details of DevSecOps methodologies and how this can help support government teams as they adopt and optimize their software development processes. The session digest summarizes key takeaways and insights including how to modernize the development lifecycle, enable cross-team collaboration and ensure quality software delivery through CI/CD.
Legacy tools are not built to support modern workloads or complex projects. In this interview, learn how Atlassian’s Jira Service Management (JSM) provides a collaborative, consistent, transparent and automated set of services to execute your agency’s mission.
Atlassian equips state and local teams with agile work management tools, empowering them to overcome workflow obstructions and collaborate productively. In this webinar digest, Atlassian industry experts explore digital solutions that assist agencies in improving workflow processes and cross-agency collaboration.
Property, plant and equipment (PP&E) management is a constant challenge for agencies overseeing shipyards. Traditional manual processes create opportunities for user error that can lead to operational inefficiencies, compliance risks and compromised safety. In this case study, explore how Atlassian’s Jira Service Management platform helped one shipyard boost efficiency and safety by transforming equipment management and compliance.
Jira Service Management helps IT and nontechnical teams deliver better services faster. There are steps every team can take to improve their usage and get the most out of this powerful software tool. Download this eBook to explore 5 tips to improve service management with Atlassian!
Government IT teams face many hurdles in managing property, plant and equipment (PP&E). The diversity of assets and unique agency needs complicate tracking activities, responding to requests, scheduling usage, and managing documents and certifications. Agencies often resort to makeshift systems composed of emails, spreadsheets, shared drives and paper forms that fail to meet standards and certification requirements. In this whitepaper, discover how Atlassian’s Jira Service Management consolidates activities into a single digital platform, streamlines PP&E management and supports exceptional service experiences.
This eBook reveals how to create adaptable plans, gain real-time visibility into team workloads, validate project ideas, and foster collaboration—all while ensuring continuous security and maximized efficiency.
Unlock essential principles, advanced strategies and real-world examples to drive transformation. Discover the new rules of agile at scale, understand your agency’s agile maturity and best practices to uphold. What are you waiting for?
Break down the conventional barriers between developers, testers, and operations teams. Discover how DevSecOps is more than a methodology; it’s a game-changer. Download the eBook to learn how to break free from bottlenecks, ensure swift incident resolution, and foster continuous improvement through streamlined processes with Jira Service Management, Bitbucket, Opsgenie and Confluence
Explore the transformative impact of 'Ask Why: The Single Word that Unlocks Organizational Change.' Understand the evolution of work in today's dynamic landscape and discover how embracing 'why' fosters motivation, autonomy, and collaboration in teams. Witness positive changes in team dynamics with the transformative features of Jira Align's Why button. Act now to unlock a new era of organizational excellence!
Now more than ever, it is crucial for modern IT Operations, Development, and Support teams to have a dependable approach for prioritizing incidents, resolving issues swiftly, and delivering enhanced services to users. This whitepaper provides insights into the key incident management features that are offered in Atlassian’s Jira Service Management.
NASA's Jet Propulsion Laboratory (JPL) and Atlassian are shaping the future of space exploration. Discover the impactful collaboration between the two, showcasing how Atlassian's software tools play a crucial role in NASA's mission success.
In this day and age of continuously evolving technology, instant communication and widespread availability of information, enterprises across all industries are finding that they must constantly adapt. To keep up with these changes, more and more enterprises are turning to cloud solutions. In this eBook, discover why your organization should make the move.
What strategies have organizations developed or initiated to implement work management to improve performance? In August 2023, GovExec's Insights and Research team partnered with Atlassian and Carahsoft to gather insight into these questions and more by surveying a sample of 150 federal and local government employees.
Implementing agencywide change is difficult with complex workflows. In this digest, Adaptovate, an Atlassian Silver Solution Partner, demonstrate how Atlassian Jira Align can instill simple agile practices to better navigate change.
The Colorado Secretary of State Office (Colorado Department of State or CDOS) had been experiencing a saturation of requests submitted to their IT department. After CDOS and ReleaseTEAM representatives met at the Colorado Digital Summit, it was clear that ReleaseTEAM, an Atlassian Gold Solution Partner, was the right choice to deliver a solution to CDOS challenges.
Atlassian equips state and local teams with agile work management tools, empowering them to overcome workflow obstructions and collaborate productively. In this webinar digest, discover solutions that assist agencies in improving workflows.
Ever since the Biden administration issued an executive order on transforming federal customer experience (CX), agencies have been exploring ways both to measure and improve CX. There are a wide range of CX-focused solutions on the market that can help agencies make headway. But there are also some less obvious tactics or mindsets that can make a difference as well.
Atlassian’s Trello is a capable work management tool on its own but can be combined with powerful integrations to fit every team’s needs. Read how to supercharge Trello with these top 10 integrations.
This case study delves into how Stack Intelligence, an IT solutions provider, used Atlassian tools and partnered with a County Government to facilitate the build-out, configuration, and
deployment of Jira Service Management (JSM).
Have you ever submitted an online request and waited and waited for a response? Have you ever had trouble adjusting to constituent demand? In recent years, agencies have been using service management tools to remove barriers between internal and external systems, helping agencies to better serve the public and other users. Discover key rules for their success in this article featured in GovLoop’s guide Unpacking Digital Transformation.
Atlassian’s Trello is customizable and can streamline how your team works by integrating with hundreds of top work tools. Teams of any size can successfully work together to progress projects and initiatives from start to finish.
Atlassian is helping build a centralized help desk to serve the entire U.S. Bureau of Prisons system. Derek Fields, Atlassian Practice Manager at Right Star, advocates to agencies, "Think local, act global." Learn More.
Legacy program management systems often lack proactive operational visibility, resulting in workflow bottlenecks that delay service delivery. Watch the video to explore how Atlassian Jira Align overcomes integration challenges, enhances team collaboration and visualization and provides data intelligence that increases ROI.
Gartner recently released their annual Gartner Magic Quadrant for IT Service Management Platforms: an in-depth analysis of the ITSM landscape, market direction, and vendor solutions available to customers. Gartner named Atlassian a Leader in the 2022 edition of this report.
With constant new updates IT software, it’s important for agencies to store data in a secure environment. Learn how Atlassian cloud can improve your team’s functionality while keeping data secure.
As more Canadian government organizations adopt cloud-based applications, Canadian data residency policies have been increased to ensure maximum security. This brief overview will review Canadian government data residency policies and how Atlassian’s cloud can support their new security measures.
To meet the quickly evolving needs around constituent service delivery -- without the cost of enterprise service desk solutions -- many organizations are embracing IT service management (ITSM) tools that improve public service while saving money. Agencies can build service hubs that use automation and easy-to-use interfaces that reduce stress on staff. This yields faster, more reliable answers to citizens' questions and requests, building trust while reducing complaints.
Cross functional communication, visibility, data organization, and distribution are crucial for U.S. government agencies. Unfortunately, important notes, to-do items and updates can often fall through the cracks. However, through the process of automation, the likelihood of missing information drastically decreases. The implementation and execution of DevSecOps practices can enable more fluid collaboration across development and support teams.
Atlassian conducted its first incident management benchmark report in 2020, at the start of the COVID-19 global pandemic. As a result of stay at home orders and health concerns, the world changed quickly and so did consumer habits. With many people spending more time at home than ever before, industries like streaming, food and grocery delivery, and at-home fitness solutions experienced massive growth. This year’s report saw the aftermath of extended social distancing and quarantining.
When managing self-hosted Atlassian products, no matter how much you feel your agency has overprovisioned things, it’s probably not enough—agency IT needs can grow rapidly overnight. Plan early, add extra, and set up your underlying infrastructure to allow it to scale rapidly.
Adaptavist's Agile Mentoring brings expertise and hands-on techniques into government organizations to address innovation challenges. They start by aligning around delivering value and then helping to embed the agile mindset across an organization’s people, culture, and processes at every level. Mentoring allows Adaptavist’s staff to work alongside an organization’s workers in the real world, imparting learning so that your team can solve current problems and prepare for future ones.
Government teams work hard to meet their stakeholders’ high expectations and deliver modern, streamlined, always-on services. To do this efficiently requires a flexible and collaborative service management solution that meets the unique mission requirements of government agencies. With Jira Service Management, teams can accelerate and modernize service delivery across departments, divisions, and even the entire agency. Learn why Jira Service Management is right for your agency.
If you’re considering a move to the cloud, chances are one of your biggest concerns is security. A staggering 94% of businesses that have already made the move to cloud say security got better after the move—not worse. Not to mention the gains in profits, productivity, performance, scalability, and innovation. So, when it comes to security, what’s myth and what’s truth?
With their powers combined, Confluence and Jira Service Management beautifully
integrate to save your team time and improve your customer experience by surfacing
the information your customers or employees need to resolve their issue, fast.
Cloud Enterprise is the most advanced cloud
offering for Jira Software, Confluence and Jira
Service Management. In addition to all the
capabilities you get with Cloud Premium, it
offers enterprise-grade scale, security and
governance controls to help you get the most
out of your mission-critical Atlassian products.
Jira Service Management helps high-performing, innovative IT organizations deliver new services and increase the flow of work with flexible workflows and a common platform that unites development and IT operations teams
2020 presented a challenge no one saw coming — the COVID-19 pandemic. To keep teams safe, government agencies quickly shifted to what most thought would be temporary remote working environments. However, as we move toward and into 2021, it is clear that remote teams are here to stay. Successfully supporting them and empowering productivity requires a new mindset and new tools. A recent i360GOV webcast explored how remote teams are transforming the way government works — and how forward-thinking agencies are meeting and exceeding mission mandates using an agile approach and platform for project management.
