Customer Experience and Engagement Solutions
Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Trusted Software Solutions from CX and Engagement Providers
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
- Increasing efficiency of services
- Establishing trust among constituents
- Building agency reputability
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
All Customer Experience & Engagement Vendors
Discover Customer Engagement Innovations
Digital Customer Experience Trends
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The Sunny Side of Cloud Migration
December 10th, 2024
Discover how the power of Atlassian and Tempo's collaboration supports Cloud migration and infrastructure for many companies.
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Embracing eSignatures: How the SSA is Modernizing Document Processing in the Digital Age
October 30th, 2024
The adoption of eSignatures is just one component of a broader push for digital modernization within the SSA. This transformation aligns with the federal government’s broader initiatives, led by the Office of Management and Budget (OMB), to promote a “digital-first” public service experience.
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Transforming Public Sector Efficiency: A Two-Pronged Approach to Modernization
October 8th, 2024
By adopting strategies that streamline work management, modernize enrollment processes, enhance web experiences, and increase content velocity, agencies can better serve their citizens and build a stronger connection between government and the public it serves.
- Tagged Adobe, Customer Experience and Engagement, digital experience, Digital Government Services, Public Sector
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The Intersection of CX and Communications in Government Services
August 12th, 2024
Investing in CX improves trust and engagement, ensures clear and effective digital communications, and builds relationships, helping to maximize the return on investment for government agencies.
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Enhancing Federal Customer Experience with Digital Transformation
July 23rd, 2024
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
- Tagged Customer Experience and Engagement, Federal Government, General Services Administration, Office of Management and Budget
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Seamlessly Enhance Accessibility in CX Through Communication
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
- Tagged Adobe, Customer Experience and Engagement, CX, High-Impact Service Providers, Office of Management and Budget
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
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Transforming State and Local Government in Ohio Through Technology
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
- Tagged CISA, COVID-19, Customer Experience and Engagement, Cybersecurity, Governance Risk and Compliance, Government Conference, Ransomware, State and Local Government
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Empowering Citizens: The Next Frontier in Government Service Delivery
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
- Tagged Customer Experience and Engagement, Digital Government Services, Integrated Digital Experience Act
Public Sector CX Events
Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: GovExec & Route 50
December 10, 2024
7:00 PM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: PagerDuty, SCOOP Cyber, & Carahsoft
December 10, 2024
7:00 PM ET
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Government Customer Service Resources
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Carahsoft’s marketing goals are all about spotlighting their partners’ value to their public-sector clients. They used Hootsuite Amplify to tap into their employees’ and leaders’ extensive social networks, driving awareness, engagement, traffic and event attendance.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
High-Impact Service Providers (HISPs) are transforming government service delivery by focusing on creating simple, seamless, and secure experiences for users. Federal News Network's ebook, Excellent, Equitable, and Secure Customer Experience: A Closer Look at High-Impact Service Providers, showcases 2024 initiatives from agencies like the VA, TSA, and USDA, pairing their stories with CX industry insights. This resource offers valuable strategies for improving customer and employee experiences across all government agencies, fostering a government-wide transformation in service delivery.
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Latest Customer Experience News
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
October 01, 2024
Lucid Software, the leader in visual collaboration software, today announced a robust set of new capabilities aimed at elevating agile workflows for both team-level and program-level planning. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
September 16, 2024
Zoom announced that The Federal Risk and Authorization Management Program (FedRAMP®) Joint Authorization Board (JAB) authorized Zoom AI Companion as a JAB Moderate system, adding to Zoom for Government’s growing list of authorized products, solidifying the company’s commitment to the U.S. government space. Most recently, Zoom Contact Center also received FedRAMP® JAB certification as part of the Zoom for Government platform, in June of 2024. |
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