Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
December 22nd, 2022
Learn how to improve accessibility, address various digital divides and achieve constituent engagement on the Carahsoft Community Blog.
September 9th, 2022
By utilizing technology, improving internal support and segmenting existing services, every agency can improve their optimization for customer experience.
September 2nd, 2022
By deploying proactive and diverse customer service, properly implementing technology and creating effective solutions, public sector agencies can provide effective and efficient desirable CX.
August 26th, 2022
As the world evolves, the best approach to delivering CX will include tangible solutions, modernization and emphatic customer service.
August 18th, 2022
By receiving and implementing feedback, agencies can refocus their customer services to better serve the public and improve customer experience.
August 12th, 2022
From Carahsoft's recent Government Customer Experience and Engagement Summit, learn how federal, state and local governments can enhance their services to provide exceptional customer service.
March 17th, 2022
Check out insights from digital service delivery thought leaders and additional industry research from FCW on the Carahsoft Community Blog.
March 10th, 2022
Discover insights from modernization thought leaders, government interviews, historical perspectives and industry research on the future of modernization.
January 14th, 2022
Read the latest insights from government Customer Experience thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.
Email Campaigns
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CITIZEN EXPERIENCE EVENT
Hosted By: DocuSign
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Webcast
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CITIZEN EXPERIENCE EVENT
Hosted By: Granicus
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Transform your employee experience with automated, digital agreements. Remotely hire, onboard, manage, and offboard employees and contractors with DocuSign for Government.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
This playbook is a set of actionable takeaways for interested stakeholders that aims to faithfully capture the current understandings and challenges facing public sector leaders as they look to improve their customer experience.
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
![]() Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today released a new study highlighting the citizen experience (CX) with Federal Government services amid the pandemic. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
![]() Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced it is releasing a vaccine management solution to help governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and residents to resume everyday activities. |
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