Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.











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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (20)
  • Digitization of Services (27)
  • Customer Service (29)
  • Public Outreach (13)
  • Social Media (6)
  • Electronic Signatures (3)

All Customer Experience & Engagement Vendors

Discover Customer Engagement Innovations

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Executive Briefing: Understanding the Critical Role of UX to Zero Trust
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Future-Proofing Digital Service Delivery
The pandemic exposed the strengths and weaknesses of government systems and demonstrated how robust digital services can help agencies tackle the biggest challenges facing government and the country.
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Embracing the New Normal for Digital Services
The progress agencies made during the pandemic is just a glimpse of what’s possible with digital service delivery.

Digital Customer Experience Trends 


Public Sector CX Events

Email Campaigns
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CITIZEN EXPERIENCE EVENT
Hosted By: DocuSign
Carahsoft April 01, 2023
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Webcast
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CITIZEN EXPERIENCE EVENT
Hosted By: Granicus
Carahsoft April 03, 2023
Carahsoft 8:00 PM ET
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Government Customer Service Resources

Screenshot_2023-03-13_104335.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Transform your employee experience with automated, digital agreements. Remotely hire, onboard, manage, and offboard employees and contractors with DocuSign for Government.

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This playbook is a set of actionable takeaways for interested stakeholders that aims to faithfully capture the current understandings and challenges facing public sector leaders as they look to improve their customer experience.

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 06, 2021

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today released a new study highlighting the citizen experience (CX) with Federal Government services amid the pandemic.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft October 20, 2020

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced it is releasing a vaccine management solution to help governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and residents to resume everyday activities.


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