Customer Experience & Engagement Solutions

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The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to constituents, the public, and the community. These solutions provide a means for the government to uphold responsibilities to share and report information to the public in a secure manner.











  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (15)
  • Digitization of Services (18)
  • Customer Service (21)
  • Public Outreach (12)
  • Social Media (4)
  • Electronic Signatures (4)

All Customer Experience & Engagement Vendors


Education

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Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.
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2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
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The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.


Community Trends Blog



Events

Virtual Event
CITIZEN EXPERIENCE EVENT
Hosted By: Salesforce, Copado & OwnBackup
Carahsoft December 08, 2021
Carahsoft 1:00 PM ET
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Webcast
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CITIZEN EXPERIENCE EVENT
Hosted By: eCivis & Carahsoft
Carahsoft December 08, 2021
Carahsoft 2:00 PM ET
Carahsoft   CPE Eligible
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Resources

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Digital workplace trends and insights for 2021

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News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 06, 2021

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today released a new study highlighting the citizen experience (CX) with Federal Government services amid the pandemic.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft October 20, 2020

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced it is releasing a vaccine management solution to help governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and residents to resume everyday activities.


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