Customer Experience and Engagement Solutions
Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Trusted Software Solutions from CX and Engagement Providers
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
- Increasing efficiency of services
- Establishing trust among constituents
- Building agency reputability
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
All Customer Experience & Engagement Vendors
Discover Customer Engagement Innovations
Digital Customer Experience Trends
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Enhancing Federal Customer Experience with Digital Transformation
July 23rd, 2024
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
- Tagged Customer Experience and Engagement, Federal Government, General Services Administration, Office of Management and Budget
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Seamlessly Enhance Accessibility in CX Through Communication
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
- Tagged Adobe, Customer Experience and Engagement, CX, High-Impact Service Providers, Office of Management and Budget
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
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Transforming State and Local Government in Ohio Through Technology
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
- Tagged CISA, COVID-19, Customer Experience and Engagement, Cybersecurity, Governance Risk and Compliance, Government Conference, Ransomware, State and Local Government
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Empowering Citizens: The Next Frontier in Government Service Delivery
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
- Tagged Customer Experience and Engagement, Digital Government Services, Integrated Digital Experience Act
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A Unified Identity: Login and Customer Experience
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Utilizing Data to Improve in Customer Experience
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Digital Government Services, HR and Training Technology
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Following the Funding of Innovation in Customer Experience
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology
Public Sector CX Events
Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Veritone, OPEXUS & Carahsoft
July 30, 2024
7:00 PM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Accela
July 30, 2024
7:00 PM ET
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Government Customer Service Resources
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Equip your agency for success by understanding your support options with Opexus. From standard to managed support, Opexus can help your organization find the right fit.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Public trust in the U.S. government has been declining since the 1950s, with only 22% of Americans expressing trust in the government as of April 2024, according to a Pew Research poll. To rebuild this trust, improving customer experiences with the government is crucial. To address this issue, government and industry leaders gathered at Carahsoft’s Government Customer Experience and Engagement Summit, sponsored by Docusign, to discuss strategies for enhancing customer experience and rebuilding trust.
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Latest Customer Experience News
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
May 21, 2024
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and Recite Me today announced a partnership. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
May 16, 2024
Spatial Data Logic (SDL), a SaaS provider of workflow automation and digital transformation solutions, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. |
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