Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.











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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (19)
  • Digitization of Services (26)
  • Customer Service (29)
  • Public Outreach (13)
  • Social Media (5)
  • Electronic Signatures (3)

All Customer Experience & Engagement Vendors


Discover Customer Engagement Innovations

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Innovative efforts to address climate change can be easily incorporated into modernization initiatives.
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Salesforce's Courtney Hawkins discusses the need for speed in providing government services.
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A Conversation with Kori Ann Edwards, Managing Director of Operations, Utah Governor’s Office of Economic Opportunity.


Digital Customer Experience Trends 



Public Sector CX Events

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CITIZEN EXPERIENCE EVENT
Hosted By: Salesforce & Carahsoft
Carahsoft December 06, 2022
Carahsoft 7:30 AM PT
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Virtual Event
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CITIZEN EXPERIENCE EVENT
Hosted By: BKM, VRTL Space, Clarus Group, Cloud Compliance & Carahsoft
Carahsoft December 06, 2022
Carahsoft 11:00 AM ET
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Government Customer Service Resources

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Learn about demonstrating equitable results for citizen identity verification and inclusion.

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Whether you’re about to create your first stakeholder plan, or you’re looking for an easier (and more effective) way to plan out your stakeholder engagement and management, this eBook is for you. What's inside:What is a good Stakeholder Management Plan?EvaluationStakeholder engagement frameworksHow to apply agile methodology & design thinking to stakeholder managementStep-by-step instructions for creating a One-Page Plan

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 06, 2021

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today released a new study highlighting the citizen experience (CX) with Federal Government services amid the pandemic.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft October 20, 2020

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced it is releasing a vaccine management solution to help governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and residents to resume everyday activities.


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