Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.












CX Summit 2024 - Watch On-Demand

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (35)
  • Customer Services (34)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (5)
  • Call Center (8)
  • Accessibility & Adaptive Technology (4)

All Customer Experience & Engagement Vendors

Discover Customer Engagement Innovations

Digital Customer Experience Trends 


Public Sector CX Events

Event
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CUSTOMER EXPERIENCE EVENT
Hosted By: Genesys & Carahsoft
Carahsoft July 23, 2024
Carahsoft 5:21 PM MT
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Granicus
Carahsoft July 23, 2024
Carahsoft 5:21 PM ET
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Government Customer Service Resources

Global-Skills-Report-Thumbnail.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Building a competent and competitive workforce is a crucial priority for a variety of industries. Ensuring employees have necessary skills and abilities to mission critical tasks is also necessary. This report reveals insights from the pool of Coursera learners on the most popular courses, necessary abilities to stay competitive and economic impact of skills.

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Harnessing-the-Power-of-AI-to-Transform-Government-Training-Thumbnail.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
With the ever-increasing popularity of Generative AI, organizations need a workforce prepared to channel the robust features and abilities that AI offers. Understanding how to upskill and reskill your workforce is critical to best utilize AI.

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 21, 2024

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and Recite Me today announced a partnership.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 16, 2024

Spatial Data Logic (SDL), a SaaS provider of workflow automation and digital transformation solutions, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership.


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