Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.











Transforming Government's Digital Presence: Empowering Agencies with Acquia & AWS banner

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (33)
  • Customer Services (34)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (4)
  • Call Center (8)
  • Accessibility & Adaptive Technology (3)

All Customer Experience & Engagement Vendors


Discover Customer Engagement Innovations


Digital Customer Experience Trends 



Public Sector CX Events

Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Adobe
Carahsoft April 16, 2024
Carahsoft 11:00 AM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: DocuSign & Carahsoft
Carahsoft April 16, 2024
Carahsoft 1:00 PM PT
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Government Customer Service Resources

5_tips_for_IT_teams_using_Jira_Service_Management.JPG CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Jira Service Management helps IT and nontechnical teams deliver better services faster. There are steps every team can take to improve their usage and get the most out of this powerful software tool. Download this eBook to explore 5 tips to improve service management with Atlassian!

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Manage_Agency_Property.JPG CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Government IT teams face many hurdles in managing property, plant and equipment (PP&E). The diversity of assets and unique agency needs complicate tracking activities, responding to requests, scheduling usage, and managing documents and certifications. Agencies often resort to makeshift systems composed of emails, spreadsheets, shared drives and paper forms that fail to meet standards and certification requirements. In this whitepaper, discover how Atlassian’s Jira Service Management consolidates activities into a single digital platform, streamlines PP&E management and supports exceptional service experiences.

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft February 22, 2024

Paperless Innovations, Inc., the leading provider of government purchase card (GPC) compliance automation solutions, and Carahsoft Technology Corp., the Trusted Government IT Solutions Provider®, today announced that Carahsoft has added Paperless Innovations’ GPC compliance automation products to its GSA Schedule.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft April 20, 2023

It’s the difference between a one-star review and a five-star review.


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