Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.












Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (29)
  • Customer Services (31)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (3)
  • Call Center (8)
  • Accessibility & Adaptive Technology (2)

All Customer Experience & Engagement Vendors


Discover Customer Engagement Innovations

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GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
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In this eBook, numerous federal CX, innovation and IT leaders — as well as experts from Adobe, DocuSign, Granicus, Qualtrics and Salesforce — share their perspective alongside tactics for reimagining how agencies interact with those they serve.
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Digital Customer Experience Trends 



Public Sector CX Events

Webcast
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CUSTOMER EXPERIENCE EVENT
Carahsoft September 27, 2023
Carahsoft 10:00 AM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Granicus
Carahsoft September 27, 2023
Carahsoft 1:00 PM ET
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Government Customer Service Resources

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The essence of government acceleration lies in prompt issue resolution. Achieving this effectively demands a consistent process of conceiving, crafting, and furnishing practical, user-centric encounters. Skuid simplifies this process, enabling you to swiftly provide user-friendly applications that enhance customer experience and agility. Numerous government, state, and local agencies have harnessed Skuid, offering valuable insights and success stories that you can leverage to your advantage. Download now and learn more about Skuid!

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Citizen_Experience_Evolution.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
How can your agency lead the citizen experience evolution? What do your citizens actually expect from your agency regarding experience? Read this NICE ebook to learn the answers to these questions and more.

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft April 20, 2023

It’s the difference between a one-star review and a five-star review.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 06, 2021

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today released a new study highlighting the citizen experience (CX) with Federal Government services amid the pandemic.


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