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Overview

ServiceNow's powerful yet simple cloud platform has the advanced capacity and infrastructure necessary to integrate IT strategy, design, transition, and operation. By centralizing records for all IT processes and supporting the development of unique applications to meet a variety of needs, this platform enables increased efficiency and productivity for all types of business users.

Government organizations will benefit from a consistent, intuitive user experience at a low cost for easily consolidating, managing, and sharing data and resources. IT experts rely on ServiceNow solutions for smoother, more effective implementation of business processes throughout the entire organization by making the right information more accessible to the right people.

Carahsoft and ServiceNow work together to deliver the necessary tools for developing an effective IT Services Management platform in line with each organization's unique needs.

Solutions

FedRAMP

CDM

U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at the agency level, consistent with government-wide standards for cybersecurity monitoring, reporting, and incident response.

Click here to learn more.

App Store Vendors

Carahsoft has partnered with ServiceNow’s ecosystem of Technology Partners, to address the unique requirements government customers face when delivering on their agency’s mission. These Technology Partners have developed certified apps that ServiceNow customers can leverage to bring additional value to the Now Platform.

SERVICENOW® STORE TERMS OF USE

FITARA

The Carahsoft ServiceNow Category Management Offering provides a streamlined avenue for agencies to acquire ServiceNow Software as a Service solutions. Each ServiceNow Category Management Offering is based on the ServiceNow Platform, a solution that enables agencies to deploy an enterprise-wide service model on a single platform with one user interface, one code base, and one data model. Such consolidation can make business and agency infrastructures more efficient, agile, responsive, reliable, and economical to operate. The ServiceNow Platform also provides over 30 base features to collaborate (e.g. knowledge, chat), manage resources (e.g. service catalog, configuration management database), design (e.g. forms designer, graphical workflows), and communicate and integrate (e.g. API, native mobile app). ServiceNow also provides experienced implementation leadership, expertise, services, training, and certification for ServiceNow customers.

The ServiceNow Category Management Offering supports a number of government initiatives and objectives, including:

  • Federal Information Technology Acquisition Reform Act (FITARA),
  • Making Electronic Government Accountable By Yielding Tangible Efficiencies Act (MEGABYTE Act of 2016)
  • OMB M-16-12 requirements for Software Management (inventory, track and maintain, analyze usage)
  • OMB M-15-14 PortfolioStat areas of driving value in Federal IT investments, delivering world-class digital services, and protecting Federal IT assets and information

The solutions and capabilities outlined within the Carahsoft ServiceNow Category Management Offering will allow the Federal Government to realize:

  • Savings – Provide savings to federal departments and agencies.
  • Security – Reduce the burden of security and IT compliance.
  • Efficiency – Improve the efficiency of operations and service delivery.
  • Transparency – Achieve unparalleled visibility into all projects, operations and services.
  • Service – Deliver excellent customer service.

Additional information can be found here:

Case Studies

Howard County Cause Study

Howard County is a county located in the central part of the U.S. state of Maryland. As of the 2010 census, the population was 287,085. Included in the Baltimore – Columbia – Towson, MD Metropolitan Statistical Area, Howard County is frequently cited for its affluence, quality of life and excellent schools. Click here to learn more.

Tennessee DHS Redefines the Customer Experience for Government Services

It’s the mission of the dedicated people at Tennessee Department of Human Services (DHS). By offering temporary economic assistance, work opportunities, and protective services, the department helps Tennesseans become self-sufficient and enhances their quality of life. Click here to learn more.

Better IT in Tennessee

Centralized IT services coupled with a cloud-based platform help the state speed procurement cycles, shorten employee on-boarding cycles and more effectively manage device inventory. Click to learn more.

ServiceNow Canada

Click here to view the ServiceNow Canada contract page.

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


ESI BPA Contracts

Department of Defense ESI BPA Contract # N66001-19-A-0120

Contract Number: N66001-19-A-0120 Term: Through July 14, 2029


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

Fairfax County IT Hardware, Software, & Services

Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)

NASPO ValuePoint

Term: through September 15, 2026

National Intergovernmental Purchasing Alliance (National IPA - TCPN)

Term: through November 30, 2021

Orange County National IPA Co-Op

Through May 31, 2020 (with 2 option years)

Pennsylvania Office of Administration - ITQ

Pennsylvania Office of Administration Master Contract: 4400004480

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2021

State of New Mexico Contract

Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021

Texas DIR-TSO-3129

DIR-TSO-3129 Contract Period: June 11, 2015 - June 11, 2019 (with 1 option year)

Texas DIR-TSO-3149

DIR-TSO-3149 Contract Period: June 22, 2015 - June 22, 2019(with 1 option year)

Texas DIR-TSO-3926

Expiration Term: June 28, 2022 (with 3 option years)

Texas DIR-TSO-4288

Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021

VASCUPP Radford

Term: through March 31, 2018


Events

Upcoming Events

February 26, 2020 at 7:00 AM ET

Archived Events

News

Latest News

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that ServiceNow has named Carahsoft one of its public sector distributors in Canada.
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Frozen in place by isolated IT management systems and spreadsheets for cataloging data, public sector technology buyers are now stepping out of the cold. Agencies are increasingly dropping these ...
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The Howard County, Md., government streamlined its IT operations and cut its contract approval times to a fraction of what they were by building out workflows and bundling business processes on a ...
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Adobe (Nasdaq:ADBE) and ServiceNow (NYSE:NOW) today at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and ...
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Forbes today released its eighth annual list of The World’s 100 Most Innovative Companies. The list demonstrates creative disruption and how new players come in, innovate and garner the attention of ...
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Vegas being Vegas, fans have crammed the Venetian Hotel for selfies with a graying celebrity working his way through the scrum: Fred Luddy, the 63-year-old founder of ServiceNow, America's hottest ...
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ServiceNow today announced that the U.S. General Services Administration (GSA) has negotiated a new, government-wide enterprise software agreement for IT management solutions with ServiceNow via ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to sponsor ServiceNow’s fourth annual Federal NowForum on Wednesday, October 26, 2016, in Washington, D.C. The ...
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ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the ServiceNow platform has received FedRAMP certification from the U.S. government that gives federal agencies the confidence to ...
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ServiceNow (NYSE:NOW), the enterprise cloud company, today announced it’s extending its industry-leading automation and orchestration expertise to transform the way organizations respond to threats. ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to co-host ServiceNow’s third annual Federal NowForum on Tuesday, Nov. 3, 2015 in Washington, D.C. The Federal ...
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Carahsoft is pleased to co-host ServiceNow's second annual Federal NowForum, its premier government user conference on Wednesday, Nov. 5, 2014 in Washington, D.C. The Federal NowForum brings together ...
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Resources

Resources

A 2017 study by Deloitte, How much time and money can AI save government?, predicts that even low-level adoption of these technologies could save government workforces between 2 to 4 percent of all their labour hours, by targeting high-volume tasks such as documenting and recording information, or t...

Solutions Brief

The financial and legal penalties that could result from noncompliance, in addition to the potential for loss of data or reputation that cyber risks pose make it imperative to invest in transforming outdated GRC processes.

Video

Ben Person, Vice President of Product Marketing, explains ServiceNow's HR module integrates seamlessly into Nuvolo's Facilities Management Application!

Webinar


From social security numbers, to health records, to personal addresses, the government is mandated to not only preserve, but also protect citizen data. And most agencies have invested in a whole host of cybersecurity products to do just that.But what happens when there is an actual security incident...

Whitepaper


Organizations spend a huge amount of money on enterprise software. Software asset management (SAM practitioners still wrestle with time-consuming, inaccurate manual processes hosted in spreadsheets or legacy SAM tools. Optimization is almost a pipe dream - consigned to the back burner by lack of vi...

ServiceNow is changing the way Governement agencies work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, we help the agencies operate faster and be more scalable than ever before.

Security teams today are inundated with multiple feeds of information and analytics through myriad point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. Furthermore, manual processes, cross-...

This overview will demonstrate how ServiceNow enables Federal CIOs to make effective decisions through the capture of pertinent information using a common platform with key integrated processes that seamlessly facilitates achieving the requirements of FITARA and beyond.