ServiceNow Resources

Blog Agencies Face Increased Cybersecurity threats need new solutions

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Blog Creating a Roadmap to Resilience

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Datasheet Return to the Workplace

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Datasheet Safe Workplace Apps

Helping our customers make the return to workplace work for everyone
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Datasheet Crisis Management & Humanitarian Relief Solution

This ServiceNow solution enables organizations of any size or scale to manage a disruptive event that threatens harm to a democratic society.
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Datasheet ServiceNow Software Asset Management

The risk of being audited by software publishers has never been greater. Complex licensing models created by software vendors, combined with the emergence of IoT (Internet of Things) and BYOD (Bring Your Own Device), has created an environment where organizations grow increasingly dependent on manag...
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Datasheet ServiceNow Security Operations

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack busin...
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Datasheet ServiceNow IT Service Management

An improved employee and customer experience is essential for successful digital transformation, but discrete service management tools create barriers to achieving this goal. With disparate data processes and an excessive amount of time and money spent on firefighting, you’re left with limited res...
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Datasheet ServiceNow Project Portfolio Management

It’s no secret that many organizations are under pressure to do more with the same (or even less) budget. Rapidly advancing technologies and constant change require you to work more efficiently in order to deliver transformational business projects. Unfortunately, traditional tools and processes l...
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Datasheet ServiceNow Change Management

ServiceNow® Change Management enables organizations to mitigate the risks and minimize the impact of change to the business. Change Management delivers an essential part of a well-managed and governed IT environment; and, with effective ITIL–based change management, Change Management can speed up...
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Datasheet ServiceNow ITOM Enterprise

ServiceNow® ITOM Enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow® IT Service Management (ITSM) investment. The process starts with making your ServiceNow Configuration Management Database (CMDB) service-aware. ServiceNow...
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Datasheet ServiceNow Incident Management

ServiceNow® Incident Management streamlines the process of restoring service following an unplanned disruption. It allows IT to capture and categorize incidents through self-service, chat, email, phone, and incoming events. Incidents are prioritized based on agreed service level targets and routed ...
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Datasheet ServiceNow Problem Management

ServiceNow® Problem Management helps organizations prevent problems and resulting incidents from happening, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented. ServiceNow supports the entire problem management lifecycle from first identification through inv...
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Datasheet Managing a Safe and Efficient Federal Workplace

In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees. These applications, along with our Workplace Service Delivery solution, closely align to the new guidance...
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E-Book Ramping Up for the New Work Reality

Steps for keeping your workforce safe, confident, and satisfied in the post pandemic world.
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Guide Solving the Cloud Conundrum: Security, Procurement, Workforce

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Infographic Digitally Determined Government

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Infographic FedRAMP takes the hassle out of cloud adoption

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Infographic The Rise of the State Government CIO Service Broker

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Presentation ServiceNow GovCommunityCloud (US)

Transitioning to ServiceNow’s GovCommunityCloud (FedRAMP High/DoD IL-4) Environment ServiceNow GovCommunityCloud (GCC) is our FedRAMP High/DOD IL4 authorized environment. It is a highly secure environment that will host customers at FedRAMP High/Moderate and/or DoD IL4/IL2 controls.
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Presentation Architecting IT for the Mission and Business Needs of the Future

Within the last decade, the role of technology in government has steadily shifted, and what was once thought of as a peripheral department that simply provided hardware and help desk support is now considered a critically important component of any government mission. Today, millions of America...
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Resource ServiceNow's Project Management

The ServiceNow Project Management Application delivers a versatile, scalable approach to managing projects and resources across the enterprise. By tracking and managing all projects and ITIL processes (including incident, problem, and change) from a unified ServiceNow platform, you to eliminate unne...
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Resource ServiceNow Platform Innovation Workshop

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Resource Service Catalog & Request

Offer all your defined business and technical services and harness the power of employee self-service and automation through a flexible storefront of service offerings with the ServiceNow Service Catalog & Request Management Application. Using configurable ServiceNow workflow, you can provide a ...
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Resource IT Asset Management

Unauthorized software … painful compliance audits … long fulfillment times … limited visibility … unaccountability ... if these issues sound familiar, you are not alone. These are real challenges faced by many organizations - with serious consequences if not properly addr...
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Resource Service Automation Platform

IT is responsible for enabling the enterprise with technology to make it agile and innovative. Yet IT’s time is often consumed with maintaining legacy applications and technologies no longer suited to the requirements of executive management or end users. Executive management wants to consolidate ...
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Resource Unified Infrastructure Discovery and Service Dependency Mapping

ServiceNow's unique discovery platform combines both infrastructure discovery and automated service mapping to help organizations easily identify the cause of service impairments or to understand the service impact of infrastructure issues and changes. This solutions brief examines the two main comp...
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Resource Improve Agency Security with Aytomated Incident Response, Assessment, and Supply Chain Integrity

U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at t...
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Resource DC Metro 2019 - Cyber Security Summit

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Resource U.S. Department of Commerce

ServiceNow BPA Contract
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Resource Delivering on Your Agency's Mission in a Time of Crisis

Agencies can’t afford to take a productivity hit when their citizens need them most. Digital transformation has long been on the radar of agency leaders, but the COVID 19 experience has made it clear: it’s time to accelerate that effort.
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Resource Becoming Cloud Smart in the Department of Defense

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Resource Becoming Cloud Smart in the Department of Defense

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Resource Developing the Future Government Workforce

In light of budget cuts and stiff competition for talent and skills, agencies must develop their best talent resources. To enable a modern workforce, Government employees and managers need tools that enable a better user experience and digital access to data in real time while optimizing workforce o...
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Resource Leveraging Industry Best Practices to Improve Government Customer Experience (CX)

The American Customer Satisfaction Index (ACSI) indicates federal customer satisfaction lags behind private industry, causing customer frustration and higher government costs. Best practices from leading private-sector organizations are not consistently followed.
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Resource Digital Transformation: Empowering the Government IT Wokforce Through Intelligent Automation

Digitally determined agencies are intelligently automating IT, employee, and constituent processes to reach policy goals, enhance constituent experiences, improve accuracy and efficiency of operations, and meet federal requirements.
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Resource 5 Ways ServiceNow Can Enhance the Army's Operational Effectiveness

The Now Platform from ServiceNow is an intelligent and intuitive cloud platform. It offers modern, digital workflows to let the Army predict, prioritize, and proactively improve operational effectiveness.
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Resource 5 Ways ServiceNow Can Enhance Army Soldiers' Quality of Life

The Now Platform from ServiceNow is an intelligent and intuitive cloud platform. It offers modern, digital workflows to let the Army predict, prioritize, and proactively manage resources and improve soldiers’ quality of life.
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Resource Your Guide to Cloud Security in Government Today

Making the Most of FedRAMP
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Resource ServiceNow FedRAMP

Just as many industries have turned to cloud computing, the federal government has started adopting cloud for efficiencies and cost savings. Agencies in the vast federal government also see another benefit: a way to standardize a huge mix of IT systems.
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Resource ServiceNow Human Resources

With 2.2 million civilian workers, the federal government is the largest employer in the U.S.—even ahead of Walmart. Despite its size, or perhaps because of it, it has many challenges implementing new efficiencies and technologies. Under the Trump administration, the government has unveiled plans ...
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Resource Modernizing Central Government Through ITSM

A 2017 study by Deloitte, How much time and money can AI save government?, predicts that even low-level adoption of these technologies could save government workforces between 2 to 4 percent of all their labour hours, by targeting high-volume tasks such as documenting and recording information, or t...
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Resource Architecting IT for the Mission and Business Needs of the Future: Lessons Learned from the First Five Years of FITARA Implementation

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Resource ADDENDUM: Software Asset Management

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Resource ServiceNow's CEO, David Schneider's COVID-19 Letter

ServiceNow’s CEO, David Schneider’s Letter regarding COVID-19
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Resource Defense One: The Future of The Army

Tomorrow's Army will rely ever more heavily on leveraging advanced information technology, artificial intelligence and data analysis. Defense One takes a look at how the service is trying to stay ahead of America's adversaries.
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Resource The Pillars of Naval Readiness

Spend more time training for the next fight, not in a battle with administrivia. Streamline lifecycle events like onboarding and offboarding across multiple departments with efficient, intelligent services. Use fewer resources to serve more Sailors, Marines, and Contractors by minimizing repetiti...
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Solution Brief Respond to Real Risks in Real-Time

The financial and legal penalties that could result from noncompliance, in addition to the potential for loss of data or reputation that cyber risks pose make it imperative to invest in transforming outdated GRC processes.
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Solution Brief Creating 21st Century Digital Experiences in Federal Government

The State of Customer Experience in Government: Drivers, Priorities and Progress
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Webinar Powering Government Productivity with Better Procurement

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Webinar How Workflow Automation Improves Security Response

From social security numbers, to health records, to personal addresses, the government is mandated to not only preserve, but also protect citizen data. And most agencies have invested in a whole host of cybersecurity products to do just that.But what happens when there is an actual security incident...
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Webinar Bridging The Gap between HR & Facilities

Ben Person, Vice President of Product Marketing, explains ServiceNow's HR module integrates seamlessly into Nuvolo's Facilities Management Application!
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Whitepaper Multi-instance vs. multi-tenant: Why is this important to the US Federal Government?

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Whitepaper Next-Generation Software Asset Management

Organizations spend a huge amount of money on enterprise software. Software asset management (SAM practitioners still wrestle with time-consuming, inaccurate manual processes hosted in spreadsheets or legacy SAM tools. Optimization is almost a pipe dream - consigned to the back burner by lack of vi...
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Whitepaper ServiceNow Overview - Supporting Government Agencies

ServiceNow is changing the way Governement agencies work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, we help the agencies operate faster and be more scalable than ever before.
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Whitepaper ServiceNow Security Operations

Security teams today are inundated with multiple feeds of information and analytics through myriad point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. Furthermore, manual processes, cross-...
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Whitepaper FITARA and Beyond: Enabling Federal Agency CIO's to Streamline Acquisition Planning

This overview will demonstrate how ServiceNow enables Federal CIOs to make effective decisions through the capture of pertinent information using a common platform with key integrated processes that seamlessly facilitates achieving the requirements of FITARA and beyond.
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Whitepaper Accelerating Emergency Response

In a public emergency, response time matters. Agencies must get the right people and supplies to the point of impact – fast. But most response processes are full of potential delays. Agencies are forced to use manual, paper-based processes that take too much time and lack visibility. It’s...
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Whitepaper The Employee Experience Platform Market Has Arrived

In this whitepaper, we will discuss the emergence of a new category of HR and workforce productivity software, the employee experience platform (EXP). The EXP provides middleware connectivity, case management, process management, and knowledge management to help companies give their employees a sing...
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