Executive Brief: ServiceNow's Blueprint for Agentic Government

Government agencies are exploring agentic AI to improve operational efficiency and deliver better public services. This brief outlines a strategic framework for adopting AI-driven systems responsibly, emphasizing governance, trust, security and human oversight while demonstrating how intelligent automation can modernize agency workflows.

Key topics include:

• Adopting agentic AI in government
• Modernizing public service delivery
• Strengthening AI governance and trust
• Ensuring security and human oversight
• Improving operational efficiency
• Automating agency workflows
• Supporting responsible AI implementation

Download this brief to learn how government agencies can implement agentic AI responsibly while improving service delivery and operational performance.