Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the Public Sector represents how constituents perceive and react to civic services. By transforming the CX, the Public Sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the Government to uphold their responsibility of sharing and reporting information securely to the public.









  • GovExperience Summit Event Banner
  • The Top 10 GovExperience & CX Events for Government in 2026
  • Customer Experience Buyer's Guide for Government
  • Expert Edition eBook - Reimaging Service: How HISPs lead digital charge

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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital Government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Leading CX Solutions (18)
  • Website Modernization and Mobile Enhancement (35)
  • Digitization of Services (53)
  • Customer Services (47)
  • Public Outreach (19)
  • Social Media (7)
  • Electronic Signatures (7)
  • Contact Centers (20)
  • Accessibility & Adaptive Technology (25)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

All # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Trending Topics: Customer Experience and Engagement

Pluralsight Resources

Accelerate Cyber Workforce Readiness

Building a cyber workforce with the right skills requires training that aligns with defined roles, competencies and mission requirements. Pluralsight offers ANAB-accredited ...

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This resource explores how Adobe’s on-device machine learning capabilities complement the company’s newer cloud-based AI features. By installing machine learning ...

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Call Center Power Solutions Brief

Better Together: Genesys Cloud CX & Call Center Power

Discover how Genesys Cloud CX and Call Center Power help agencies modernize customer experience with cloud, AI, automation and omnichannel engagement. This resource explores how ...

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As Government organizations modernize their IT environments, cloud-native architectures introduce new challenges around security, visibility and operational complexity. New Relic ...

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Discover key insights from this benchmark report on how public sector agencies manage digital accessibility across websites, content workflows, document remediation, public ...

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Discover how Australia’s Fair Work Commission moved AI agents into production in just weeks while prioritizing strict governance and rapid development. The case study ...

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Read the Workato case study to explore how Australian government agencies with regulatory oversight responsibilities address the challenges of operating across complex, ...

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This op-ed by Col. Joshua Glonek argues that the Defense Department should treat AI adoption like mentoring a new officer: never trusting it with high-stakes decisions until its ...

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Bluescape Datasheet

Bluescape + Security

This fact sheet outlines Bluescape's enterprise-grade security credentials for its visual collaboration platform, including FedRAMP Moderate and DISA IL4/IL5 authorization for ...

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Carahsoft September 22, 2026
Carahsoft 1:00 PM ET
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Carahsoft October 29, 2026
Carahsoft 8:00 AM ET
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Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends 


Technology by Policy