Customer Experience and Engagement Solutions

Poppy, Sierra’s draft open standard known as the Personal Agent Protocol, is designed to help AI agents interact with businesses securely and efficiently on behalf of ...

Sierra’s fleming-1 model detects AI-generated voices during phone calls, helping businesses identify whether they may be interacting with an AI agent or a human. This ...

Moving AI from isolated pilot programs to enterprise-wide implementation requires coordinated leadership, strong data governance, workforce adoption and operational integration. ...

Federal agencies can use the Federal Employee Viewpoint Survey (FEVS) as more than a compliance requirement by turning employee feedback into a strategic tool for workforce ...

Call Center Power helped a national pharmacy benefit manager modernize contact center operations through Amazon Connect optimization, managed services and flexible staffing ...

Call Center Power helps organizations modernize customer service with Amazon Connect, delivering scalable, cloud-native contact center solutions powered by AWS. This resource ...

This resource highlights how Careerpath365 helps schools and community colleges support students as they explore career options, build skills and plan their next steps. It ...

This resource introduces how Careerpath365 can help communities strengthen workforce development and improve career support for residents. It highlights the platform’s ...

Patients increasingly turn to AI assistants for guidance on where to receive care. In this demo, follow fictional regional health system Kestrel Valley Health through scenarios ...