Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.











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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (17)
  • Digitization of Services (26)
  • Customer Service (26)
  • Public Outreach (13)
  • Social Media (5)
  • Electronic Signatures (3)

All Customer Experience & Engagement Vendors


Discover Customer Engagement Innovations

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The pandemic exposed the strengths and weaknesses of government systems and demonstrated how robust digital services can help agencies tackle the biggest challenges facing government and the country.
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The progress agencies made during the pandemic is just a glimpse of what’s possible with digital service delivery.
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Agencies can be intentional about providing extraordinary customer and employee experiences.


Digital Customer Experience Trends 



Public Sector CX Events

Webcast
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CITIZEN EXPERIENCE EVENT
Hosted By: Adobe & Carahsoft
Carahsoft September 28, 2022
Carahsoft 1:00 PM ET
Carahsoft   CPE Eligible
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Webcast
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CITIZEN EXPERIENCE EVENT
Hosted By: Granicus
Carahsoft September 28, 2022
Carahsoft 1:00 PM ET
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Government Customer Service Resources

Logo-SimplySTK-Long_Logo-Simply-STK-Long_80px.png CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Whether you’re about to create your first stakeholder plan, or you’re looking for an easier (and more effective) way to plan out your stakeholder engagement and management, this eBook is for you. What's inside:What is a good Stakeholder Management Plan?EvaluationStakeholder engagement frameworksHow to apply agile methodology & design thinking to stakeholder managementStep-by-step instructions for creating a One-Page Plan

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Logo-SimplySTK-Long_Logo-Simply-STK-Long_80px.png CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Over the last decade or so, we’ve seen a massive increase in stakeholder engagement. It’s gone from a relatively unknown term to a standard function that’s critical to many organizations. Now, you’ll find stakeholder engagement at all levels, including the C-Suite. More and more companies are understanding the value of good stakeholder relationships – and the high risks and costs that come with getting it wrong. Whether you’re a stakeholder professional or stakeholder engagement is just one part of your role, it’s worth understanding why stakeholder engagement matters – now, more than ever. In this eBook, you will find:What is stakeholder management14 reasons why you should invest your efforts in stakeholder management

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 06, 2021

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today released a new study highlighting the citizen experience (CX) with Federal Government services amid the pandemic.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft October 20, 2020

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced it is releasing a vaccine management solution to help governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and residents to resume everyday activities.


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