Customer Experience and Engagement Solutions
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Education
Resources
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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Trusted Software Solutions from CX and Engagement Providers
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
- Increasing efficiency of services
- Establishing trust among constituents
- Building agency reputability
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
Discover Customer Engagement Innovations
Digital Customer Experience Trends
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Improving Optimization in Customer Experience
September 9th, 2022
By utilizing technology, improving internal support and segmenting existing services, every agency can improve their optimization for customer experience.
- Tagged Constituent Engagement, Customer Experience, CX, Government Customer Experience and Engagement Summit, Government Optimization, Optimization, Website Optimization
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Fostering Trust in Government Agencies Through Customer Experience
September 2nd, 2022
By deploying proactive and diverse customer service, properly implementing technology and creating effective solutions, public sector agencies can provide effective and efficient desirable CX.
- Tagged Building Trust in Government, Constituent Engagement, Customer Experience, CX, Fostering Trust in Government, Government Customer Experience and Engagement Summit, Government Trust, Technology Modernization Fund
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Delivering Customer Service in the Federal Sphere
August 26th, 2022
As the world evolves, the best approach to delivering CX will include tangible solutions, modernization and emphatic customer service.
- Tagged Building Trust in Government, Constituent Engagement, Customer Experience, CX, Delivering Customer Experience, Government Customer Experience and Engagement Summit, Technology Modernization Fund, TMF
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The Refocus on Customer Experience
August 18th, 2022
By receiving and implementing feedback, agencies can refocus their customer services to better serve the public and improve customer experience.
- Tagged Customer Experience, Customer Service, CX, Government Customer Experience and Engagement Summit, Government CX, Refocus on CX
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Modernizing Your Agency to Improve Customer Experience
August 12th, 2022
From Carahsoft's recent Government Customer Experience and Engagement Summit, learn how federal, state and local governments can enhance their services to provide exceptional customer service.
- Tagged Customer Experience, Customer Service, CX, Government Customer Experience and Engagement Summit, Government CX, Government Modernization
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Future-Proofing Digital Service Delivery
March 17th, 2022
Check out insights from digital service delivery thought leaders and additional industry research from FCW on the Carahsoft Community Blog.
- Tagged Constituent Engagement, COVID-19, Customer Experience, Digital Service Delivery, Digital Services, FCW, Government Digital Services, IIG, Innovation in Government, Salesforce
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Turning Vision into Reality: How Agencies Can Forever Improve
March 10th, 2022
Discover insights from modernization thought leaders, government interviews, historical perspectives and industry research on the future of modernization.
- Tagged Alteryx, Constituent Engagement, Customer Experience, CX, Digital Transformation, Government Modernization, GovLoop, IIG, iNet, Innovation in Government, Mobomo, OPM, Qualtrics, SolarWinds, USAID, Wayne County Michigan, Zoom
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The Best of What’s New in Government Customer Experience
January 14th, 2022
Read the latest insights from government Customer Experience thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.
- Tagged Acquia, Customer Experience, DocuSign, Genesys, Government CX, GovTech, IIG, Innovation in Government, Qualtrics, ServiceNow, Zoom
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Federal Customer Experience Initiatives: CX Executive Order and the President’s Management Agenda
December 22nd, 2021
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
- Tagged 21st Century IDEA Solutions, Biden-Harris, Customer Experience, Executive Order, Federal Government, Government Service, PMA, PMC, President Management Agenda
Public Sector CX Events
Webcast
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CITIZEN EXPERIENCE EVENT
Hosted By: Adobe & Carahsoft
September 28, 2022
1:00 PM ET
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CPE Eligible
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Webcast
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CITIZEN EXPERIENCE EVENT
Hosted By: Granicus
September 28, 2022
1:00 PM ET
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Government Customer Service Resources
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Whether you’re about to create your first stakeholder plan, or you’re looking for an easier (and more effective) way to plan out your stakeholder engagement and management, this eBook is for you.
What's inside:What is a good Stakeholder Management Plan?EvaluationStakeholder engagement frameworksHow to apply agile methodology & design thinking to stakeholder managementStep-by-step instructions for creating a One-Page Plan
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Over the last decade or so, we’ve seen a massive increase in stakeholder engagement. It’s gone from a relatively unknown term to a standard function that’s critical to many organizations.
Now, you’ll find stakeholder engagement at all levels, including the C-Suite. More and more companies are understanding the value of good stakeholder relationships – and the high risks and costs that come with getting it wrong.
Whether you’re a stakeholder professional or stakeholder engagement is just one part of your role, it’s worth understanding why stakeholder engagement matters – now, more than ever.
In this eBook, you will find:What is stakeholder management14 reasons why you should invest your efforts in stakeholder management
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Latest Customer Experience News
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
May 06, 2021
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today released a new study highlighting the citizen experience (CX) with Federal Government services amid the pandemic. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
October 20, 2020
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced it is releasing a vaccine management solution to help governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and residents to resume everyday activities. |
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