Customer Experience and Engagement Solutions
Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Trusted Software Solutions from CX and Engagement Providers
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
- Increasing efficiency of services
- Establishing trust among constituents
- Building agency reputability
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
All Customer Experience & Engagement Vendors
Discover Customer Engagement Innovations
Digital Customer Experience Trends
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
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Transforming State and Local Government in Ohio Through Technology
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
- Tagged CISA, COVID-19, Customer Experience and Engagement, Cybersecurity, Governance Risk and Compliance, Government Conference, Ransomware, State and Local Government
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Empowering Citizens: The Next Frontier in Government Service Delivery
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
- Tagged Customer Experience and Engagement, Digital Government Services, Integrated Digital Experience Act
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A Unified Identity: Login and Customer Experience
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Utilizing Data to Improve in Customer Experience
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Digital Government Services, HR and Training Technology
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Following the Funding of Innovation in Customer Experience
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology
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Maximizing Service by Engaging Employees as Customers
July 13th, 2023
Addressing challenges within operations enables employees to make a difference and move their agency’s CX service mission forward.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology, ServiceNow, TSA
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Letting Data and Leadership Inspire Change
July 10th, 2023
By engaging in emphatic conversations and utilizing data to influence leadership and progress, employees form bonds with customers to help foster trust and respect for the government.
- Tagged 2023 Government Customer Experience and Engagement Summit, Big Data, Customer Experience and Engagement, CX
Public Sector CX Events
Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Wiiisdom, Tableau & Carahsoft
April 25, 2024
2:00 PM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Zoom & Carahsoft
April 25, 2024
1:00 PM ET
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Government Customer Service Resources
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Many existing resource directories offer a flat set of resources resulting in limited search capabilities. This can lead to user frustrations, decreased engagement, and underutilization of support options. Learn more in this blog about this limitation and how ConcernCenter can help!
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Cloud-based technology is becoming the norm. Read this resource to understand how cloud migration can cut costs, save time, and improve your agency's overall customer experience.
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Latest Customer Experience News
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
February 22, 2024
Paperless Innovations, Inc., the leading provider of government purchase card (GPC) compliance automation solutions, and Carahsoft Technology Corp., the Trusted Government IT Solutions Provider®, today announced that Carahsoft has added Paperless Innovations’ GPC compliance automation products to its GSA Schedule. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
April 20, 2023
It’s the difference between a one-star review and a five-star review. |
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