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OMB Memo M-23-22: Delivering a Digital-First Public Experience

Published September 22, 2023
Memorandum
Federal
Customer Experience & Engagement

 

Provides updated government‑wide guidance requiring federal agencies to design modern, mobile‑friendly, accessible, secure, and user‑centered websites and digital services that fully implement the 21st Century IDEA and meet the public’s expectations for a seamless digital‑first experience.

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