Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the Public Sector represents how constituents perceive and react to civic services. By transforming the CX, the Public Sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the Government to uphold their responsibility of sharing and reporting information securely to the public.









  • GovExperience Summit Event Banner
  • The Top 10 GovExperience & CX Events for Government in 2026
  • Customer Experience Buyer's Guide for Government
  • Expert Edition eBook - Reimaging Service: How HISPs lead digital charge

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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital Government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Leading CX Solutions (18)
  • Website Modernization and Mobile Enhancement (35)
  • Digitization of Services (53)
  • Customer Services (47)
  • Public Outreach (19)
  • Social Media (7)
  • Electronic Signatures (7)
  • Contact Centers (20)
  • Accessibility & Adaptive Technology (25)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

All # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Trending Topics: Customer Experience and Engagement

Zappix Product Brief

Zappix Solution Deck

Zappix combines conversational AI, Visual IVR and automated outreach to help organizations modernize customer engagement. By bringing intelligent self-service and proactive ...

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Zappix Product Brief

Zappix Outcome Brochure

Zappix helps organizations move beyond AI adoption to achieve measurable customer engagement outcomes. Its AI-powered capabilities combine self-service, intelligent outreach and ...

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ProcedureFlow Resources

Knowledge that Works.

Discover how ProcedureFlow transforms complex and constantly changing processes into visual workflows that help agents work accurately, stay compliant and engage confidently with ...

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Kinetic Data Solutions Brief

Scaling A Forward Deployed Delivery Service

Kinetic Data helps public sector integrators scale solution delivery by providing a configurable platform that sits on top of existing systems, eliminating the need to build and ...

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Xavier University partnered with Avaap to advance data modernization and student retention initiatives alongside its Workday implementation. By building a modern student retention ...

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The 21st Century IDEA Act Set the Bar explores how federal agencies can modernize mission systems and deliver more seamless digital-first experiences while building on ...

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Discover how regulated organizations can strengthen compliance across custom-built applications while preserving their existing technology investments. ...

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Avaap’s Transcript Manager, built on Workday Extend, helps higher education institutions create professional customized transcript PDFs using existing Workday academic data. ...

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Manual and paper-based processes can create unnecessary delays, increase errors and make it harder for healthcare teams to work efficiently. Nintex helps the Department of Homeland ...

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Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends