As Government agencies increasingly prioritize citizen-centric service delivery, customer experience (CX) has emerged as a critical mission imperative. Modern constituents expect seamless, responsive interactions across all touchpoints, from digital services to contact centers, mirroring their experiences in the Private Sector. Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, stands at the forefront of this transformation, offering a comprehensive portfolio of industry-leading solutions designed to enhance service delivery, improve citizen engagement and drive operational efficiency across Federal, State and Local agencies. Throughout 2026, a series of premier events will showcase the latest innovations, best practices and strategies that are reshaping how Government serves its communities. Here are the top Government service delivery and CX events Public Sector professionals should attend this year.
February 5, 2026 | Washington, D.C. | Hybrid Event
The 16th Annual Adobe Government Forum highlights how Federal, State and Local leaders are leveraging artificial intelligence (AI)-native tools and innovative strategies to shape the future of Government services. This year’s forum focuses on delivering faster, smarter and more personalized experiences that accelerate mission impact and reimagine citizen and employee engagement. The program features three tracks aligned with Government priorities: Creativity, turning ideas into impact; Experience, designing connected public services; and Productivity, empowering an AI-ready workforce.
Sessions to look out for:
- Going Beyond Bureaucracy – Lessons from the Private Sector to Enhance Government Digital Services
- Becoming Accessible by Default and Inclusive by Design
- Transforming Communication Strategies with AI
Carahsoft is proud to be a Diamond Sponsor and host of the Closing Remarks Reception. We will also be hosting a Partner Networking Reception for our partner ecosystem the evening before, on February 4th, creating additional opportunities for meaningful connections within the Government community.
X4 2026: The Experience Management Summit
March 17-19, 2026 | Seattle, WA | In-Person Event
Hosted by Qualtrics, this three-day summit is a must-attend event for experience management (XM) leaders across industries. The conference features inspiring keynotes, hands-on Basecamp sessions and real-world case studies demonstrating how organizations, including Public Sector agencies, are transforming customer, employee and citizen experiences. Attendees gain practical strategies, peer-driven insights and authentic connections to tackle today’s most pressing experience challenges while learning how agentic AI and emerging technologies are reshaping experience management across sectors. Session types include Main Stage Vision with company announcements, Basecamp & Deep Dives offering hands-on training and over 250 Breakout Strategy Sessions featuring real-world success stories.
Carahsoft is excited to be a Silver Sponsor at X4 2026. We are also proud to host a morning networking breakfast for State, Local and Education attendees, as well as an evening reception open to all Public Sector customers and partners, demonstrating our commitment to fostering collaboration across the Government CX community.
April 8, 2026 | Reston, VA | In-Person Event
The 2026 Contact Center Summit brings together Government and industry leaders for focused discussions on the evolving role of contact centers in delivering modern, digital-first services. Presented by the American Council for Technology and Industry Advisory Council (ACT-IAC), the program explores best practices, emerging technologies and innovative strategies shaping the future of Government contact centers. Attendees gain actionable insights on enhancing CX through omni-channel engagement, AI and data-driven operations while connecting with peers driving transformation across the Public Sector. This event addresses the critical intersection of technology and service delivery in Government contact center operations.
Carahsoft is proud to be the facility sponsor, hosting attendees in partnership with ACT-IAC at our Conference & Collaboration Center. Together, we help foster an engaging space for Government and industry leaders to exchange ideas, share best practices and showcase mission-advancing solutions across the Public Sector. Our continued involvement reflects our commitment to empowering agencies with the tools, expertise and partnerships they need to enhance contact centers.
Government Social Media Conference (GSMCON) 2026
May 5-7, 2026 | New Orleans, LA | In-Person Event
GSMCON 2026 is a premier gathering for Public Sector professionals focused on elevating digital communication, strategy and constituent engagement. The event offers practical training, expert guidance and real-world examples tailored to today’s fast-changing digital environment. Attendees learn how to navigate platform shifts, compliance challenges and new technologies like AI, returning with actionable strategies that strengthen public trust and improve agency outcomes.
Sessions to look out for:
- Keeping Pace with the Speed of AI
- Managing Social Media Response Through Crisis and High-Pressure Events
- Screen Reader Ready: Level Up Your Content Accessibility
Carahsoft is excited to be a Gold Sponsor at GSMCON 2026, the premier social media conference for Government agencies. Visit the Carahsoft exhibit booth to connect with our team and partners, such as Hootsuite, and discover how strategic social media solutions can transform your agency’s constituent engagement.
GovExperience Summit: Advancing Government Service Delivery & CX
June 2, 2026 | Reston, VA | In-Person Event
The GovExperience Summit (formerly the Government Customer Experience & Engagement Summit) showcases how AI, automation and data intelligence are transforming Government service delivery, from citizen engagement to workforce optimization. Sessions are offered in two tracks, Emerging Technology and Change Management, covering key priorities for Federal, defense and State and Local agencies. This event provides a comprehensive forum for exploring the intersection of emerging technologies and human-centered design in Public Sector service delivery, enabling attendees to develop strategies that balance innovation with accessibility.
Carahsoft, in partnership with GovExec, is proud to host our 16th annual summit, bringing together Government and industry experts to discuss the future of Public Sector CX and service delivery and to share strategies for driving innovation and impact. This long-standing partnership demonstrates Carahsoft’s sustained leadership in advancing the Government CX mission and service delivery.
June 10-11, 2026 | Washington, D.C. | In-Person Event
Government Service Delivery (formerly GovernmentDX) is a leading conference that brings together senior Government leaders and technology innovators from the U.S. and around the world to drive tech-powered innovation and advance public service delivery. The event highlights the role of AI, data and cutting-edge technology in creating seamless, secure and citizen-centric experiences. Attendees participate in invite-only roundtables with global leaders to address shared challenges, alongside open sessions for public servants to learn, network and exchange best practices.
Sessions to look out for:
- How Technology Can Modernize Government At All Levels
- Data-Driven Delivery: How to Make Better Use of Insights in Government
Carahsoft is participating as a Bronze Sponsor with an exhibit booth and looks forward to connecting with the Government CX community to learn about their goals and initiatives and to showcase how our portfolio of solutions can help support them in their service delivery transformation journeys.
September 15-17, 2026 | San Francisco, CA | Hybrid Event
Dreamforce is three days of groundbreaking innovation, bold ideas and visionary inspiration, bringing together the world’s brightest minds to explore digital transformation and customer success. The event showcases the latest Salesforce tools and solutions to build engaging, seamless experiences that exceed constituent expectations. Through breakout sessions, hands-on workshops and networking with industry leaders and peers, participants gain practical insights and strategies to drive innovation and accelerate digital transformation. Government attendees will discover how enterprise CX platforms can be adapted to meet unique Public Sector requirements while delivering world-class citizen services.
Carahsoft is excited to sponsor Dreamforce 2026 and host a networking reception for our partners, creating an exclusive forum for Government professionals to connect with Salesforce experts and explore Public Sector CX solutions in a collaborative environment.
September 18, 2026 | Washington, D.C. | In-Person Event
The Service to the Citizen Awards recognizes public servants at all levels of Government, including Federal, State, Local, Tribal and international, along with their industry partners who demonstrate leadership, dedication and innovation in delivering services that positively impact citizens’ lives and rebuild trust in Government. While the event is reserved for award winners and sponsors, nominations open on January 26th and run until April 10th, with winners announced on June 17th. This prestigious ceremony celebrates exemplary public servants who go above and beyond to deliver exceptional citizen experiences and support initiatives that transform Government services.
Submit your nominations here.
Carahsoft is honored to return as a Platinum Sponsor for 2026 and support our partners and customers in their nominations. Join us in honoring exemplary public servants. If you need support with the nomination process, please contact CXmarketing@carahsoft.com to learn how we can assist in recognizing outstanding achievements in Government CX.
ACT-IAC Digital Transformation Forum
September 22, 2026 | Reston, VA | In-Person Event
The 2026 Digital Transformation Forum convenes Government and industry leaders for a day of insights, discussions and networking focused on the future of digital services and innovation in the Public Sector. This forum provides a strategic platform for exploring how emerging technologies are reshaping Government operations and service delivery. Attendees connect with peers who are navigating similar digital transformation challenges while discovering practical approaches to modernization that balance innovation with security, compliance and accessibility requirements.
Carahsoft is hosting the ACT-IAC CX Summit at our Conference & Collaboration Center in Reston. We are committed to supporting Government professionals with the solutions and expertise needed to transform citizen services.
November 13, 2026 | Reston, VA | In-Person Event
Explore the future of digital services and CX across Government at the ACT-IAC CX Summit. This event brings together Federal and industry leaders for a day of conversations and insights focused on innovation, service delivery and modernizing Government operations. The summit provides a dedicated forum for CX professionals to discuss the strategic imperatives and practical implementations that enable agencies to achieve excellence in an increasingly digital Government landscape. Attendees gain access to expert perspectives on overcoming common CX challenges while discovering emerging solutions that can accelerate their agency’s service delivery transformation.
Carahsoft is proud to be the facility sponsor, hosting attendees in partnership with ACT-IAC at our Conference & Collaboration Center. Together, we help foster an engaging space for Government and industry leaders to exchange ideas, share best practices and showcase mission-advancing solutions across the Public Sector.
Whether you are seeking the latest innovations in service delivery and workforce optimization or exploring AI-driven automation and digital transformation strategies, these 2026 events provide essential forums for Government professionals committed to improving the Government customer experience. Each gathering offers unique opportunities to learn from peers, discover proven solutions and build relationships with the experts and vendors driving CX transformation across the Public Sector. As constituent expectations continue to evolve and new technologies like AI reshape what is possible in Government service delivery, staying connected to these communities of practice becomes increasingly critical for agencies seeking to deliver the seamless, responsive services citizens deserve.
To learn more or get involved in any of the above events, please contact us at CXMarketing@Carahsoft.com.
For more information on Carahsoft and our industry-leading CX technology partners’ events, visit our Customer Experience and Engagement solutions portfolio and CX events page.
