Customer Experience and Engagement Solutions
Customer Experience (CX) in the Public Sector represents how constituents perceive and react to civic services. By transforming the CX, the Public Sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the Government to uphold their responsibility of sharing and reporting information securely to the public.
Trusted Software Solutions from CX and Engagement Providers
Agencies must adopt technology solutions that advance and expand digital Government services to meet the needs of constituents. The benefits of adopting CX technologies include:
- Increasing efficiency of services
- Establishing trust among constituents
- Building agency reputability
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
-
All Customer Experience & Engagement Vendors
-
Leading CX Solutions (20)
-
Website Modernization and Mobile Enhancement (30)
-
Digitization of Services (46)
-
Customer Services (43)
-
Public Outreach (15)
-
Social Media (7)
-
Electronic Signatures (7)
-
Call Center (14)
-
Accessibility & Adaptive Technology (20)
-
Social Impact (9)
All Customer Experience & Engagement Vendors
Trending Topics: Customer Experience and Engagement
Zoom Launches Zoom for Defense, Bringing Secure, Mission-Ready Collaboration to Department of Defense Agencies
A ‘digital front door’ helps New Mexico boost customer experience and staff productivity
Asana Launches Asana Gov, a Secure Platform for Delivering Mission-Critical Programs
Dynatrace and ServiceNow Deepen Strategic Collaboration to Advance Autonomous IT Operations
Modernizing Public Health: Why Government Needs a New Kind of Platform
January 14, 2026
1:00 PM ET
Discover Customer Engagement Innovations
Digital Customer Experience Trends
-
Transforming Public Services: A Digital Approach to Efficiency and Trust
October 14th, 2025
Discover how user-centered design and modern technology are transforming public services.
- Tagged Adobe, Automation, Customer Experience and Engagement, Federal Government, Government Executive Order
-
Streamlining Productivity with Document Solutions: A Modern Approach to Digital Workflows
September 24th, 2025
Explore how Adobe's digital tools and workflows are transforming daily life and streamlining document management for greater efficiency in Government.
-
How “America by Design” Will Transform Federal Services
September 9th, 2025
Learn how the recent EO “Improving Our Nation Through Better Design,” aims to modernize the visual presentation of digital and physical Federal services.
-
Culture as a Catalyst: How Internal Culture Drives External Impact
August 19th, 2025
Read insights from the CX and Engagement Summit on using company culture and technology to build trust and reach customers.
- Tagged Artificial Intelligence, Customer Experience and Engagement, Cyber Workforce Development, data analytics
-
The Tech Behind Trust: Enabling Better CX Through Automation, Cloud and Cybersecurity
August 12th, 2025
Learn how cybersecurity, automation, data analytics and more improve customer experience and increase trust in Public institutions.
- Tagged Artificial Intelligence, CEEX Summit, Customer Experience and Engagement, data analytics, technology, the cloud
-
Effective Government CX Strategy: Aligning Technology, Culture and Purpose for Mission Success
August 4th, 2025
Learn about Government CX strategy and how CX-centered solutions improve operations and reinforce trust in Public services.
-
The Top 5 Insights from GSMCON 2025
May 23rd, 2025
Dive into the top five insights from GSMCON 2025, the premier social media conference.
-
Modernizing Government IT: A Case Study in JSM Implementation
February 18th, 2025
The rapidly deployed JSM platform streamlined workflows across departments within a local Government entity, reduced operational costs, improved service efficiency, and enhanced visibility—ensuring long-term success.
- Tagged ANB Technologies, Atlassian, Customer Experience and Engagement, Jira Service Management, State and Local Government
-
The Top 10 Customer Experience and Engagement Events for Government in 2025
February 10th, 2025
Throughout this year, new and returning events will showcase the latest technologies, generate meaningful conversations through networking sessions and provide live product demonstrations to enhance Government customer experience.
- Tagged Carahsoft Events, Customer Experience and Engagement, Federal Government, State and Local Government
