Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
August 12th, 2024
Investing in CX improves trust and engagement, ensures clear and effective digital communications, and builds relationships, helping to maximize the return on investment for government agencies.
July 23rd, 2024
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
Training
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CUSTOMER EXPERIENCE EVENT
Hosted By: Zoom & Carahsoft
September 18, 2024
7:00 PM ET
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Email Campaigns
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CUSTOMER EXPERIENCE EVENT
Hosted By: Eightfold & Carahsoft
September 18, 2024
7:00 PM ET
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Presentation Deck from Pacific Point webinar: Public Utilities Commission Docket Mangement Solution held on September 10, 2024. Explore how Hawaii Public Utilities Commission has transformed public and internal processes with an innovative Docket Management Solution powered by Salesforce, Docusign CLM, and Amazon Textract.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Watch this video to learn how government agencies are building public trust and creating equitable, personalized experiences by modernizing their digital services
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
September 16, 2024
Zoom announced that The Federal Risk and Authorization Management Program (FedRAMP®) Joint Authorization Board (JAB) authorized Zoom AI Companion as a JAB Moderate system, adding to Zoom for Government’s growing list of authorized products, solidifying the company’s commitment to the U.S. government space. Most recently, Zoom Contact Center also received FedRAMP® JAB certification as part of the Zoom for Government platform, in June of 2024. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
August 01, 2024
Sprout Social offers a platform designed to help government agencies manage their social media presence effectively. The platform enables agencies to enhance citizen engagement, streamline communications, and improve transparency through data-driven social media strategies. It supports efficient content publishing, real-time monitoring, and insightful analytics, so public sector organizations can deliver timely, impactful services across multiple social channels. |
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