Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.










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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (37)
  • Customer Services (36)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (5)
  • Call Center (8)
  • Accessibility & Adaptive Technology (6)

All Customer Experience & Engagement Vendors

Discover Customer Engagement Innovations

Digital Customer Experience Trends 


Public Sector CX Events

Training
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CUSTOMER EXPERIENCE EVENT
Hosted By: Zoom & Carahsoft
Carahsoft September 18, 2024
Carahsoft 7:00 PM ET
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Email Campaigns
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CUSTOMER EXPERIENCE EVENT
Hosted By: Eightfold & Carahsoft
Carahsoft September 18, 2024
Carahsoft 7:00 PM ET
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Government Customer Service Resources

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Presentation Deck from Pacific Point webinar: Public Utilities Commission Docket Mangement Solution held on September 10, 2024. Explore how Hawaii Public Utilities Commission has transformed public and internal processes with an innovative Docket Management Solution powered by Salesforce, Docusign CLM, and Amazon Textract.

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 Watch this video to learn how government agencies are building public trust and creating equitable, personalized experiences by modernizing their digital services

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft September 16, 2024

Zoom announced that The Federal Risk and Authorization Management Program (FedRAMP®) Joint Authorization Board (JAB) authorized Zoom AI Companion as a JAB Moderate system, adding to Zoom for Government’s growing list of authorized products, solidifying the company’s commitment to the U.S. government space. Most recently, Zoom Contact Center also received FedRAMP® JAB certification as part of the Zoom for Government platform, in June of 2024.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft August 01, 2024

Sprout Social offers a platform designed to help government agencies manage their social media presence effectively. The platform enables agencies to enhance citizen engagement, streamline communications, and improve transparency through data-driven social media strategies. It supports efficient content publishing, real-time monitoring, and insightful analytics, so public sector organizations can deliver timely, impactful services across multiple social channels.


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