Tiffany Goddard
Citizen Engagement Specialist, Carahsoft
Learn more about Tiffany & Carahsoft by checking out her social profiles.
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Taking Control Over Airport Infrastructure Projects: The Internal Program Office
September 6th, 2016
Airports have seen a huge increase in passenger and cargo activity over the past few years. To accommodate this sudden boom, an estimated $75.7 billion will be spent through 2019 on capital improvements and rehabilitation of existing facilities. In order to give airport infrastructure managers the control they desire, proprietors are bringing the planning, design, and engineering processes in-house, creating an Internal Program Office (IPO).
- Tagged Autodesk, Digital Strategy
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Enabling City Growth with Online Permitting
August 30th, 2016
Tigard, Oregon is located just minutes southwest of Portland and like most metropolitan suburbs, its population is growing quickly. As Tigard aimed to improve its citizen engagement strategy, one small town holdover was their outdated permitting process for construction workers, land developers, and business owners.
- Tagged Accela, Citizen Engagement, Digital Strategy
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Tying Social Efforts to Citizen Action
June 24th, 2016
At this year’s Citizen Engagement Seminar, tying engagement strategies – whether they be technology buys, IT modernization migrations, or social media efforts – to a customer-focused goal emerged as a key theme. By adopting a citizen-first focus, agency communicators get a new perspective on how to successfully achieve their goals.
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Can You Hear Me Now? Getting Through to Citizens
April 28th, 2016
Today’s government agencies are increasingly challenged to push the limits on the digital experiences they offer citizens while keeping accessibility in mind. It’s not enough to have a website – that site has to be mobile enabled with key information available within just one or two clicks. So how can agencies continue to innovate in a world of growing change?
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Involving Citizens in Public Safety
March 4th, 2016
What’s next in improving the government’s reach to citizens? Many are finding the answer to that question in the developing environment where public sector organizations and citizens collaborate in support of public safety.
- Tagged Accela, Citizen Engagement, ikeGPS, Text2Them
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Five Ways to Improve Your Agency’s Website
February 16th, 2016
For many agencies, the key to generating success will be meeting these goals and initiatives in an effective and productive manner. With this in mind, we’ve pulled together some tips on how organizations can make meaningful improvements to their website, and in turn, boost citizen satisfaction.
- Tagged Acquia, Adobe, Citizen Engagement, Citizen Experience, Citizen Service, Forms, Google, Google Search Appliance, GovDelivery, Liferay, Website Content Management
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Five Ways the Government Can Enrich Customer Service
December 22nd, 2015
“Citizen experience” has been named a cross agency priority by the White House, and more and more agencies are adding citizen experience executives to their leadership. However, the shift to citizen-centric service is not an easy one to make.
- Tagged Adobe, Adobe Connect, Forms, GovDelivery, SAP, Social Media, Website Content Management
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Texting Our Way to Safer Schools
August 28th, 2015
Carahsoft has just partnered with Text2Them, a new SMS network that mirrors the workflow of phone systems, allowing for two-way text – a workflow that educators and students alike are used to.
- Tagged Education Technology, Text2Them, Texting
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Participatory Budgeting: Citizen Engagement in Action
April 10th, 2015
Participatory budgeting (PB) brings citizens to the forefront of decision making related to how public money is spent in their communities.
