Shift Left to Autonomous Operations and Agentic Resolution with Resolve
Resolve delivers intelligent automation and AI-powered assistance that helps IT organizations reduce manual work, accelerate service delivery, and get more out of their existing technology investments. The platform is built for the operational realities of both public sector agencies and commercial enterprises: stretched teams, complex hybrid environments, aging ticket queues, and mounting pressure to deliver faster service without expanding headcount.
Two core capabilities work independently or together. Resolve's automation engine executes the repetitive, multi-step processes that IT and network operations teams handle every day, from password resets and access provisioning to server health checks, incident triage, and cross-system workflows spanning ITSM, monitoring, security, and infrastructure tools. Teams start fast with a library of more than 5,000 prebuilt workflows covering common IT, NetOps, and security use cases, then extend or create their own using a no-code and low-code workflow builder that makes automation accessible to analysts and engineers without deep scripting expertise. Resolve's virtual agent, brings conversational AI to the front line of IT support, resolving routine requests through chat, Microsoft Teams, Slack, or email before they reach a live analyst.
Customers typically see measurable outcomes within the first few months of deployment. Public sector organizations use Resolve to modernize service delivery, support constituents and employees across multiple languages, and maintain continuity of operations as experienced staff retire. Law enforcement agencies, transportation authorities, utilities, and healthcare systems rely on the platform to keep mission-critical systems running reliably. Global commercial enterprises across financial services, manufacturing, life sciences, technology, and telecommunications use Resolve to deflect a significant share of their support tickets, shrink mean time to resolution, and redirect skilled engineers toward higher-value work.
With more than 500 native integrations and vendor-agnostic interoperability, the platform connects to the systems IT teams already use, including ServiceNow, Jira Service Management, Workday, Salesforce, Active Directory, and hundreds of other tools, so customers do not need to replace existing investments to see value. Deployments are flexible, with cloud, on-premises, and air-gapped options to accommodate data residency, security, and compliance requirements.
The result is a faster, more reliable IT organization that spends less time on repetitive work and more time on the initiatives that move the mission forward.