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Resolve Solutions for the Public Sector

Resolve delivers an agentic AI platform for IT operations, unifying knowledge, automation, and agent assist into a single multi-agent system that detects, decides, and resolves across hybrid environments. Public sector and commercial organizations use Resolve to modernize service delivery, reduce ticket volume and alert noise, and accelerate the path to Zero Ticket IT.

RITA: The Agentic AI Platform

RITA is Resolve's unified agentic AI platform for IT, built to close the loop between request and resolution. RITA is composed of two architectural layers: the Front Door, where employees, analysts, and connected systems engage with the platform through the channels they already use, and the Agentic Resolution Fabric, the multi-agent engine that handles the work underneath.

Front Door

The Front Door is where every interaction with RITA begins. It gives employees, analysts, and connected systems a single, always-on entry point to enterprise services, removing the need to know which portal to visit, which form to fill out, or which team to page.

  • Conversational access through Microsoft Teams, Slack, web chat, portals, email, and voice
  • Intent capture, authentication, and identity-aware routing
  • Support for 130+ global languages with real-time translation and intent recognition
  • Seamless handoff to the Agentic Resolution Fabric with full conversation context

Agentic Resolution Fabric

The Agentic Resolution Fabric is the multi-agent engine that powers autonomous operations inside RITA. Three specialist AI agents continuously detect, decide, and resolve across hybrid environments, operating independently or composing together to close the loop from signal to resolution. The fabric is self-learning by design, strengthening its knowledge and automation intelligence with every interaction.

  • Knowledge Agent. Unifies knowledge across your systems, tools, and knowledge bases into a single source of truth the entire platform can reason against. Knowledge Agent connects fragmented documentation, runbooks, ITSM records, collaboration content, and resolution histories, then delivers instant answers and resolutions through chat, portals, and collaboration tools before a ticket is ever created. Every interaction refines the knowledge fabric and fuels smarter downstream automations, with up to 80% deflection of employee requests.
  • Automation Agent. Autonomously triggers and executes cross-domain workflows that remediate, configure, and orchestrate IT processes in real time, for both machine and human requests. With more than 5,000 prebuilt automations, a no-code and low-code builder, and native connectivity spanning REST, SNMP, SSH, and CLI, Automation Agent unifies ITSM, infrastructure, network, and cloud systems across Windows, macOS, and Linux environments, eliminating up to 70% of L1 tickets and delivering touchless remediation at enterprise scale.
  • Agent Assist. Empowers technicians with diagnostics, enriched context, and next-best actions that accelerate complex issue resolution. Agent Assist surfaces related incidents, verifies fixes, and self-learns from every escalation to continuously improve knowledge and automation creation. The result is simplified escalations, faster complex issue resolution, and accelerated ramp for newer analysts, who now operate with the institutional knowledge of the entire team.

Platform Capabilities

RITA is built to meet the operational, security, and compliance requirements of both regulated public sector environments and global commercial enterprises.

  • 5,000+ prebuilt automations spanning IT, NetOps, and security use cases
  • No-code and low-code workflow builder for analysts, engineers, and power users
  • 500+ native integrations and vendor-agnostic interoperability with ServiceNow, Jira Service Management, Workday, Salesforce, Active Directory, and more
  • Native connectivity via REST, SNMP, SSH, and CLI across Windows, macOS, and Linux
  • Support for 130+ global languages with real-time translation and intent recognition
  • Cloud, on-premises, and air-gapped deployment options
  • Continuous self-learning across every agent, every interaction, every outcome

Customer Outcomes

Organizations running on RITA consistently see measurable gains across ticket volume, alert automation, and cost of service.

  • 90% reduction in ticket volume
  • 80% of alerts automated
  • 99% faster mean time to resolution
  • 50%+ deflection within 6 months or less
  • 70% lower ITSM TCO