96% Deflection- Dexcom

Dexcom unified IT and HR support by deploying Resolve's AI-powered virtual agent, RITA, delivering personalized self-service across chat, email, mobile and ServiceNow. By automating routine support requests and reducing reliance on traditional phone and email channels, the organization improved the employee experience while increasing operational efficiency.

Discover how AI-driven support automation helped Dexcom boost user adoption, dramatically reduce ticket volumes and scale global support without increasing headcount at the same pace as business growth.

Key Takeaways:

• Unify IT and HR support through a single AI-powered virtual agent
• Deliver personalized self-service across multiple support channels
• Achieve 90% ticket deflection and 96% email interception
• Reduce help desk phone calls and improve employee support experiences
• Increase user adoption with intuitive AI-driven assistance
• Scale global support operations without proportionally increasing headcount