80% Alert Noise Eliminated and 400K Monthly

A leading Canadian telecommunications provider transformed its network and IT operations with Resolve, automating critical workflows across ServiceNow and network systems. By reducing alert noise, automating field support requests and orchestrating high-impact processes, the organization improved operational efficiency while maintaining resilient service delivery.

Discover how intelligent automation enabled the provider to eliminate unnecessary alerts, execute hundreds of thousands of automated workflows each month and scale operations despite significantly reducing support staff.

Key Takeaways:

• Automate network and IT operations across enterprise systems
• Eliminate 80% of non-actionable alerts
• Orchestrate workflows between ServiceNow and network platforms
• Execute 300,000–400,000 automated workflows each month
• Automate 32 high-impact operational processes
• Maintain operational resilience while reducing support headcount