70% Ticket Deflection 90 Days- Guardant

Guardant Health modernized employee IT support by deploying Resolve's AI-powered virtual support agent, RITA, across Slack, mobile, web, desktop and email. By automating routine support requests and providing around-the-clock self-service, the organization reduced reliance on manual help desk processes while delivering faster, more accessible support for its growing hybrid workforce.

Discover how AI-driven support automation improved operational efficiency, increased visibility into support trends and enabled the IT team to scale services without expanding headcount.

Key Takeaways:

• Automate employee IT support across multiple communication channels
• Achieve 24/7 self-service support with an AI-powered virtual agent
• Reduce help desk workloads with 70% ticket deflection
• Gain actionable support insights through Jira integration
• Improve support accessibility for hybrid workforces
• Scale IT operations without proportionally increasing support staff