Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government help-desks handle a variety of important activities like the intake, processing, tracking, and resolution of requests for assistance from government customers—citizens, partners, businesses, and personnel. Whether the input comes via email, telephone, walk-in visit, web form, or IM chat, today’s citizens have come to expect help-desk excellence. And the service quality ultimately impacts user engagement and satisfaction with government, including employee morale.
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