Teachers, administrators and other staff in education have many regulations to be aware of when communicating with and about students and parents. From the Health Insurance Portability and Accountability Act (HIPAA) and the Family Educational Rights and Privacy Act (FERPA) to a variety of regulations individual to each state, educators have both a legal and moral obligation to keep their communications transparent, auditable and policy compliant. MultiLine by Movius is a secure, cloud- based, cost-effective solution that provides a unique phone number for professional communications utilizing an educator’s personal device, all while establishing clear and strong boundaries between the two forms of communication.
Communication Channels: Not Just Between Teacher and Student
Communication is a vital part of an educator’s job. Being available for a student and for their parents or guardians to answer questions or address concerns strengthens that relationship and promotes a student’s growth and success. However, there are significant challenges that K-12 organizations face when utilizing unmonitored and unrecorded forms of communication. Without a way to monitor correspondence, organizations open themselves to liability risks with legal and compliance blind spots, especially with sensitive information.
In one case, a staff member inadvertently shared student updates with a non-custodial parent. When the issue came to light, it led to a FERPA review. Because the communication took place on a personal device, there was no accessible audit trail, making it difficult to fully document what occurred and increasing compliance risk for the district.
In another example, district leadership discussed an active investigation via personal text messages. When those messages were later requested, some were unavailable or incomplete, creating challenges with documentation and chain of custody. This situation introduced potential legal exposure, along with additional costs tied to e-discovery and review.
These incidents outline only a few ways K-12 institutions risk compliance violations when communication channels between education staff, students, parents and guardians go unmonitored.
The MultiLine Solution
Regarding mobile communications, there are two main modes that education staff utilize: personal devices or a district-issues device. Each come with their own drawbacks. Personal devices are convenient and cost-effective, but lack the ability to log, audit and monitor correspondence. On the other hand, district-issued devices have some stricter monitoring capabilities; however, they are expensive to maintain and carrying two mobile devices is inconvenient to staff. An ideal solution to the communication challenges facing K-12 organizations balances the convenience of a personal device and the security of a district-issued device.
MultiLine by Movius is an artificial intelligence (AI)-powered mobile-first experience for voice, Short Message Service (SMS), social messaging and Microsoft Teams. Education staff can download the Movius application on any smartphone, tablet or desktop computer, including any device privately owned by the staff member. Through the application, the user is assigned a secure, district-owned number to the device. This number does not operate under the personal phone’s carrier and does not touch any personal emails, text messages or searches, creating clear separation of personal and professional lines.
MultiLine logs and audits all texts and calls for transparency and accountability, ensuring FERPA, HIPAA and district policy compliance. Every message and call is automatically logged, encrypted with AES-256 and stored in a secure cloud archive, which is accessible by district administrators for monitoring, auditing and parental review. Additionally, MultiLine preserves institutional knowledge through the application, even through staff turnover. As one staff member leaves, their MultiLine phone number can be reassigned to the incoming staff member through the Movius administrative portal. Overall, MultiLine reduces legal exposure and supports risk mitigation.
School districts face budget shortfalls and increasing pressure to stretch every dollar while providing the greatest educational experience possible for their communities. In addition to being secure and transparent, administrations need cost-effective communication solutions. Switching to MultiLine from cellular stipends cuts communication costs by over 50%, while adding policy protection, logging and auditability capabilities.
On June 27, 2025, Kentucky enacted Senate Bill 181 (SB 181), requiring public schools to use traceable, archivable and parent-accessible platforms for all electronic communications between staff and volunteers and students. While it is legally codified in Kentucky, there are several advantages to having strict delineations between personal and professional communication methods in education. Having thorough security, logging and monitoring of staff, parent and student digital correspondence not only minimizes noncompliance risk, but ensures that students are getting the most out of their education.
Watch Movius’ webinar “Improving K-12 Student Attendance and Engagement in 2026 with MultiLine” to further explore the advantages of fully monitored and logged communication channels for education professionals.
