Military personnel need to be able to access and interact with TAMIS at any time, from any place. As the Army added new and more functionality to TAMIS, it began seeing performance issues. “While we anticipated thousands of users from day one, we experienced problems when so many users started using the application simultaneously. Many TAMIS users are overseas, in remote areas, and we were getting a flood of emails complaining about slow connectivity, timing out, and dropped connections,” explains Bob Torche, project manager of TAMIS. In response, the Munitions Management Office upgraded hardware used to run the application, but that did not solve the latency problem. The Army knew it had to address the issue quickly.