The business of government, managing public records, shouldn’t take away from the goal of government: serving the public. That’s why state and local agencies around the country are developing creative solutions to spend less time and money on information management. Among the most popular goals for agencies and departments are to adapt quickly to change, produce reports on demand, reduce costs, improve service, integrate with legacy systems, and preserve vital information for the coming decades. Always, ease of use is key: “Small departments in local and state agencies may need to develop solutions without full-time support from IT,” notes Mike Harris, member of the FileMaker Solutions Alliance and president of Cerné Systems, Inc. in California.