FCW Summit: IT Modernization with Steve Boberski

This year at the FCW Summit: IT Modernization, Genesys’ Steve Boberski, Senior Business Development Executive, discussed how a modern CX platform can improve the employee and customer experience during his segment titled, Transformational CX: Serving more customers with fewer calls, a better experience for everyone. Topics highlighted in this segment includes technology modernization, new security requirements, and cloud services.