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Genesys Government IT News
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May 16, 2023
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Genesys Names Carahsoft Public Sector Partner of the Year for 2022Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that ... |
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January 19, 2022
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Looking to scale your business? Don't forget this key ingredient.Tony Bates, CEO, Genesys, describes three key components to growing and organization. |
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December 29, 2021
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Empathy In The Workplace Is Not Only Walking In Someone’s Shoes— It’s Understanding And Taking ActionTony Bates, CEO, Genesys leads the way of empathy in the workplace. |
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December 06, 2021
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Genesys Gains $21 Billion Valuation in Latest Funding RoundCall center software provider Genesys Cloud Services Inc. raised $580 million at a $21 billion valuation. |
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November 15, 2021
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Genesys and Google Cloud Partner to Push Multiple Clouds to EnterprisesGenesys and Google Cloud have expanded their partnership to help organizations improve their customer support operations. |
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June 04, 2021
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Genesys Launches New Customer Engagement PlatformLearn more about Genesys’s newest platform, Genesys DX, a predictive engagement tool. |
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January 06, 2021
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5 Ways to Treat Your Loyal Customers as VIPsJoyce Kim, CMO, Genesys, breaks down the ways Genesys enhances the customer service experience, for both customer and employee. |
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December 22, 2020
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Bay Area Tech Companies Switch Gears to Help Track COVID Vaccine DistributionTony Bates, CEO, Genesys, discusses how Genesys can help monitor the disbursing of COVID vaccines. |
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August 11, 2020
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How the US Treasury Turned Fear of AI Into Love of AutomationIn a recent online training webinar, GovLoop brought together two government industry experts to ... |
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July 22, 2020
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Moving to the Cloud Solves Common Government Agency Issues |
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July 14, 2020
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Cloud Transformation Amid the Pandemic: Government Agencies Take FlightFor many state government agencies, their preparation for the cloud — and their first moves toward it — began several years ago. And while those agencies had a head start ... |
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June 17, 2020
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Building Citizen Trust Using Cloud TechnologyCitizens need to be able to trust your agency when they’re engaging with you. They expect that you’ll protect their data, share consistent messages when they need them and ... |
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January 02, 2020
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Use Customer Experience Technology Wisely: 4 Tips for Government AgenciesLet’s say you arrive at work and discover that your budget request for new technology has been approved. Jackpot! Now you can start developing and deploying technology to ... |