Genesys Government IT News

Genesys Gains $21 Billion Valuation in Latest Funding Round

Call center software provider Genesys Cloud Services Inc. raised $580 million at a $21 billion valuation.

Genesys and Google Cloud Partner to Push Multiple Clouds to Enterprises

Genesys and Google Cloud have expanded their partnership to help organizations improve their customer support operations.

Genesys Launches New Customer Engagement Platform

Learn more about Genesys’s newest platform, Genesys DX, a predictive engagement tool.

5 Ways to Treat Your Loyal Customers as VIPs

Joyce Kim, CMO, Genesys, breaks down the ways Genesys enhances the customer service experience, for both customer and employee.

Bay Area Tech Companies Switch Gears to Help Track COVID Vaccine Distribution

Tony Bates, CEO, Genesys, discusses how Genesys can help monitor the disbursing of COVID vaccines.

How the US Treasury Turned Fear of AI Into Love of Automation

In a recent online training webinar, GovLoop brought together two government industry experts to discuss how agencies are turning to automation to create better customer experiences.

Moving to the Cloud Solves Common Government Agency Issues

As citizens engage with government agencies, they expect consistent and timely experiences — regardless of the channel or their method of communication. And they expect those experiences to mirror what private industry offers, from federal agencies down to the county level. However, without the right long-term solutions, it isn’t easy to meet these expectations. As the volume of interactions increases, so does the unnecessary stress for frontline agents.

Cloud Transformation Amid the Pandemic: Government Agencies Take Flight

For many state government agencies, their preparation for the cloud — and their first moves toward it — began several years ago. And while those agencies had a head start when the pandemic forced them to change how they work, it greatly accelerated migration plans. At the recent FCW Cloud Summit, we heard from many of these leaders about the challenges they faced, what they focused on and, most importantly, what they’ve learned. If you missed the Summit, here are some highlights.

Building Citizen Trust Using Cloud Technology

Citizens need to be able to trust your agency when they’re engaging with you. They expect that you’ll protect their data, share consistent messages when they need them and be easy to engage with. Many government agencies are making major progress toward meeting these expectations through the power of cloud technology. And this agency move to the cloud has accelerated with the 2020 global pandemic. But there’s more to building trust than simply deploying technology.

Use Customer Experience Technology Wisely: 4 Tips for Government Agencies

Let’s say you arrive at work and discover that your budget request for new technology has been approved. Jackpot! Now you can start developing and deploying technology to improve your agency’s effectiveness and efficiency. After all, improving customer experience is your top priority. But first, take a step back. Piling on new digital technology doesn’t necessarily lead to a better customer or employee experience.

Genesys Awarded GSA's New Contact Center SIN for Automation

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys^® with ease to deliver better, faster service to constituents across multiple communication channels, including phone, text, webchat and social.