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Data-Driven Research, Tools, and Expert Guidance for Faster Mission Impact

Government leaders today face increasing pressure to modernize services, improve citizen engagement, and adapt to shifting priorities, all while navigating complex regulatory environments and resource constraints. Forrester partners with federal, state, local, and provincial agencies to help leaders meet these challenges with confidence, speed, and impact.

With over 40 years of experience, Forrester is uniquely positioned to translate complex data, market signals, and user needs into actionable strategies. We’ve supported 14 of the 15 federal executive departments and continue to expand our presence across SLED and Canadian provincial agencies. We don’t just observe your mission, we work alongside you to deliver results, faster and with lasting impact.
A defining differentiator of Forrester’s offering is our research-backed generative AI platform, Izola. As the only solution of its kind in the market, Izola delivers fast, plain-language answers to critical questions and seamlessly connects leaders to Forrester’s trusted research. This revolutionary tool empowers public sector teams to make decisions with speed, clarity, and confidence, providing actionable insights that drive success across departments.

Through our Forrester Decisions subscription model, agencies gain access to a curated library of research, expert advisory, benchmarks, predictive analytics, and actionable tools tailored to leadership roles in technology, security, strategy, innovation, CX, and beyond. Whether you need guidance on cloud adoption, Zero Trust, cybersecurity strategy, AI innovation, or workforce alignment, Forrester equips you to move confidently from decision to action.

Our tailored assessments, in-depth consulting engagements, and dynamic collaborative workshops bring cross-functional teams together to align priorities and accelerate progress. Forrester Decisions provides ongoing access to analysts, frameworks, vendor evaluations, and peer networking opportunities, your teams and organization stay informed, future-ready, and mission-aligned.
Forrester is your partner in transforming complexity into clarity, helping public sector organizations deliver smarter strategies, faster results, and lasting mission impact.

Forrester Decisions
At the core of our offering is Forrester Decisions (FD), a role-aligned, 12-month subscription-based research and advisory service that gives leaders and their teams access to a continuously updated library of over 60,000 research assets, strategic frameworks, maturity assessments, and curated tools across several disciplines. Our research library also contains insights gathered from over 5700,000 users and leaders each year.

With your FD license, all users get access to Izola, Forrester’s proprietary GenAI assistant. This platform provides you with synthesized, analyst-authored insights in seconds, accelerating decision-making and streamlining execution. And with Forrester’s unlimited guidance sessions with analysts, users can also connect directly with subject matter experts whenever deeper guidance is needed.

Through tiered access levels, users are ensured to receive the most relevant insights and guidance. We align your FD license to a role-based service area, based on meticulously researched personas:

  • Security & Risk
  • Technology Executives
  • Technology Architecture & Delivery
  • Data, AI & Analytics
  • Customer Experience
  • Digital Business and Strategy

Each service area unlocks exclusive access to curated research, tools, frameworks, benchmarks, and expert guidance aligned to your role. This structure allows us to tailor our support to your specific responsibilities and strategic priorities, ensuring that the content you receive is directly applicable to your work, while also contributing to your broader agency objectives.

Because agency roles and priorities can evolve over time, Forrester Decisions offers flexibility: clients may update their assigned service area annually to reflect changes in focus, structure, or mission. Additionally, organizations may expand their subscription to include multiple service areas, enabling broader alignment across teams while retaining tailored support for individual leaders.

Consulting
Forrester’s consulting services help government leaders translate strategy into action. Our modular offerings are purpose-built for public sector transformation and led by hundreds of experienced consultants with deep domain expertise. Each engagement is backed by Forrester’s rigorous research library that contains more than 60,000 pieces of content. Enabling agencies to accelerate execution, align stakeholders, and build scalable, sustainable solutions.

Our consulting services include:

Strategy & Planning

  • Vision, Strategy & Roadmap Development
  • Operating Model Design
  • Business Case & ROI Development
  • Measurement Architecture & Frameworks
  • Strategic Templates, Toolkits & Models

Performance & Impact

  • Assessments, KPIs & Benchmarking
    Impact Measurement & Progress Tracking
  • Trend Analysis, Predictions & Market Forecasts
  • Custom Research & Landscape Reports

Execution & Enablement

  • Procurement & Vendor Guidance
  • Technology & Market Evaluations
  • Roadmaps & Implementation Support
  • Advisory Workshops & Working Sessions

Why Public Sector Agencies Choose Forrester

A Research Model That Reflects How Government Works
Our persona-based services cover both technology and business, designed to reflect the interconnected reality of government work and fortify a sustainable strategy. Whether you’re a CTO focused on optimizing your tech stack, a CX leader measuring CX performance and ROI, or a Deputy CISO managing the risks of emerging tech, Forrester delivers cross-functional, role-aligned research and supports collaboration across your leadership team, not just within narrow domains.

Forrester’s tiered licensing models also ensure that everyone, from senior leadership to front-line implementers, can access research, tools, and shared resources. This broad access promotes alignment, reduces rework, and ensures every decision-maker is working from the same trusted foundation.
Your priorities don’t live in silos — and neither should your research or engagement model.

AI Interface That Accelerates Strategic Decision-Making
Forrester’s proprietary GenAI assistant, Izola, is not just a chatbot. Izola is a decision accelerator, allowing your team to query our full research library and receive context-rich, analyst-authored answers in seconds. Every response is fully sourced, giving your staff confidence in what they’re reading and allowing for faster synthesis, briefings, and strategic planning.
“Izola doesn’t just search — it guides. It empowers public sector leaders to move faster, with confidence grounded in research and experience.”

Unrivaled Access to Experts — Not Just Reports
Forrester offers unmetered analyst access for VIP, Leader, and Team seat holders. With the lowest average client-to-analyst ratio among providers and continuous guidance model, you get direct engagement with the people who write the research, as often as you need it.
You don’t just get reports. You get trusted experts embedded in your mission.

We Quantify Value
Only Forrester offers the Total Economic Impact™ (TEI) model, a proprietary, proven framework for quantifying the business and operational value of technology investments. Our model helps you measure ROI, identify efficiency gains, and support funding and procurement decisions, a critical asset for agencies accountable to budgets, boards, and the public.

We Know Government — And We Invest in It
Forrester has partnered with 14 of 15 U.S. federal executive branch departments. Our public sector research is purpose-built to reflect government missions, procurement constraints, and evolving policy guidance. We also offer government-aligned training and certifications in Zero Trust, Strategic Leadership, and Business Case Development backed by implementation frameworks to help agencies build internal capacity and advance mission-critical skills. Our ZT certification is the only program of its kind eligible for CPE credits, providing agencies with a clear, actionable roadmap to help meet federal cybersecurity requirements.
We’re not here to observe your mission. We’re here to help you accomplish it.

Proven Thought Leadership
Forrester’s influence goes beyond research delivery. We’ve helped shape the frameworks agencies use to modernize and measure success. As the originators of the Zero Trust framework and the Customer Experience Index (CX Index™), our work forms the basis for national priorities in cybersecurity, digital trust, and service improvement.

From Research to Results: Your Success is Our Priority
At Forrester, we go beyond delivering research, we become your strategic partner. From hands-on guidance and tailored insights to continuous support, we help you navigate complexity and achieve meaningful outcomes. With proactive engagement, a genAI hub for real-time feedback, expert advisory, and research-backed frameworks, we equip you with the tools and confidence to make informed decisions, mitigate risk, and accelerate progress toward your most critical goals.
Forrester’s services are easy to access and built to move in step with government priorities—empowering agencies to lead boldly, deliver effectively, and create lasting mission impact.