Forrester Decisions: Turn Complexity Into Competitive Advantage
Forrester Decisions (FD) is a role-based, annual subscription service designed to provide organizations actionable insights for their leaders and teams. Subscribers gain access to a dynamic library of over 60,000 research reports, strategic models, benchmarking tools, and maturity assessments—continuously updated to reflect emerging trends and challenges. Our research library also contains insights gathered from over 500,000 users and leaders each year.
FD offers a new solution for government leaders looking to solve problems, make informed decisions, and drive meaningful results. The portfolio combines research-based insights, models, and frameworks with hands-on guidance to ensure that you and your team apply best practices to your specific situation. Each FD license is assigned to a persona and a unique set of priorities that are built around your most pressing opportunities and challenges. Forrester priorities are developed based on extensive feedback from hundreds of clients and potential clients ensuring they address real-world mission needs.
Your Gen-AI Partner: Forrester AI
Available to Forrester Decisions license holders, Forrester AI (previously Izola) is a secure, generative AI research assistant that puts Forrester’s expertise at your fingertips. Through a conversational experience, Forrester AI delivers fast, citation‑linked answers grounded exclusively in Forrester’s proprietary research, enabling users to ask follow‑up questions, refine prompts, and explore topics in real time with full transparency into underlying sources. Forrester AI can be accessed through the Forrester platform and is now embedded directly into Microsoft Teams, allowing leaders and teams to engage with trusted, research‑backed insights where collaboration already happens—helping them move faster from questions to informed action without disrupting their workflow.
Built Around Your Priorities
Forrester works with you to align your Forrester Decisions licenses to function‑based research services, ensuring users receive the most relevant insights, tools, and guidance for their role and mission. Through tiered access levels and service‑area alignment, teams benefit from both enterprise‑wide research and function‑specific depth, supporting consistency across initiatives while addressing distinct operational needs.
Functional Roles Include:
- Security & Risk
- Technology Executives
- Technology Architecture & Delivery
- Data, AI & Analytics
- Customer Experience
- Digital Business & Strategy
This enterprise research model enables organizations to align leaders and teams around shared priorities while delivering targeted, function‑specific intelligence and guidance that accelerates decision‑making and execution.
What's Included
Curated Tools & Frameworks
Each functional role unlocks exclusive access to curated research, tools, frameworks, benchmarks, and expert guidance aligned to your role. This structure allows us to tailor our support to your specific responsibilities and strategic priorities, ensuring that the content you receive is directly applicable to your work, while also contributing to your broader agency objectives.
- Understand Key Trends And Set A Clear Path Forward: Leverage data snapshots, forecasts, maturity assessments, and vision reports, vendor landscapes, stakeholder insights
- Adopt Proven Frameworks and Approaches: Model overviews, roadmaps, best practices, and case studies
- Drive Results: Toolkits, KPIs and benchmarks, templates, role profiles, and Forrester Wave™ Evaluations
Certifications and Essentials Courses
Forrester helps government teams build skills and shared approaches through two complementary learning options.
Forrester Certifications are online, self-paced programs curated by Forrester analysts to help leaders and teams apply proven methods immediately. Certifications combine short videos, case studies, and interactive exercises, and are delivered as structured, competency-based course sets. Learners earn a digital certificate and badge by completing the required coursework and passing exams. Certifications are available through eligible Forrester subscriptions and can also be offered as standalone training for individuals or teams.
Essentials Courses provide enterprise‑ready, foundational training for broader audiences. Programs such as AI Essentials, CX Essentials, EX Essentials, and Zero Trust (ZT) Essentials introduce core concepts, shared language, and practical considerations that help agencies build workforce readiness and apply these disciplines consistently across roles. Essentials Courses are designed to complement Certifications by establishing a strong baseline before teams move into deeper, applied learning.
Hands-On Guidance
Accelerate progress and de‑risk decisions with best practices tailored to you and your team. Forrester works on your side and by your side through unlimited guidance sessions with analysts, peer discussions, events, and ongoing expert engagement.
- 50-Minute Guidance Sessions (Unlimited): Guidance Sessions are scheduled by and address the questions of VIP Leader and Leader license holders. Team license holders may attend when invited by the eligible VIP Leader or Leader. Get direct access to the analysts who write our research to receive answers to key questions, insight into market drivers, best practice advice on specific challenges and more.
- Global Summits: Four major U.S. Summits plus international forums bring together analysts, industry leaders, and practitioners to explore trends, innovations, and best practices.
- Peer Discussions: Interactive peer discussions, one-on-one exchanges, and facilitated networking sessions help leaders validate ideas, share challenges, and discover solutions.
- Executive Programs: The Executive Leadership Exchange offers a private network for qualified leaders to connect, collaborate, and align on mission-critical priorities.
- Ongoing Access: Webinars, podcasts, and ad hoc events provide continuous opportunities to engage with Forrester experts and address real-time challenges.
Continuous Support
How we support your Agency:
- Seamless Onboarding: We work closely with your team to onboard users quickly and effectively, giving them immediate access to research, reports, and advisory tools tailored to government challenges. Each engagement begins with a custom plan aligned to your agency’s goals.
- Proactive, Ongoing Support: Our experts deliver timely research, tools, and webinars focused on public sector initiatives, paired with personalized analyst sessions that provide actionable advice for real-time issues.
- Quarterly Business Reviews (QBRs): Forrester will facilitate structured QBRs measure impact, assess progress, and refine strategies to ensure continuous alignment with your evolving priorities.
- Customized Insights & Collaboration: Through regular check-ins, we tailor reports, data, and insights to your objectives so every deliverable supports your mission needs.
- Adaptability & Responsiveness: As government priorities shift, Forrester adapts. From switching focus areas to expanding access, our services are designed to evolve with your agency’s demands.
Levels of Service
Forrester Decisions offers the following levels of service that can fit your team’s structure:
VIP Leader
Tailored for top executives seeking to drive transformation and measurable impact, this premier service level sets the strategy with an exclusive one-on-one partnership with a Forrester executive partner.
Team
Ideal for teams executing day-to-day strategies, this service level empowers leadership initiatives with access to Forrester’s research, expert insights, certification courses, and guidance sessions alongside VIP Leaders or Leaders.
Leader
Designed for leaders, this service level supports high-impact initiatives with expert guidance sessions, full access to actionable research, tools, and data-driven decision-making support.
Group Reader Access (Add-On)
Available as an add‑on to Forrester Decisions Leader or VIP Leader licenses, Group Reader Access provides scalable access to Forrester’s proprietary research, data, and insights, helping broader teams stay informed and aligned on key priorities.
Broad Research Access
Extend access to research and insights across multiple service areas within a selected domain.
Forrester AI Access
Purchased as a standard license. Forrester AI Access is a secure, self-service research and decision support tool that combines domain research with genAI to deliver fast, citation‑linked answers grounded in Forrester research. It allows teams to align faster and spend less time searching and synthesizing.
FD Expanded Access
Purchased as an upgrade to a Forrester Decisions Leader or Team license that extends access across adjacent service areas, providing added flexibility while keeping content curated and role‑relevant.
Domain Options (To be selected)
- Technology (Covers service areas: Technology Executive; Security & Risk; Data, AI & Analytics; and Technology Architecture & Delivery)
- Consumer and Digital (Covers service areas: Data, AI & Analytics; Customer Experience; Digital Business & Strategy; B2C Marketing Executive)
Forrester Decisions Offers Flexibility
Because agency roles and priorities can evolve over time, Forrester Decisions offers flexibility: clients may update their assigned functional role annually to reflect changes in focus, structure, or mission. Additionally, organizations may expand their subscription to include multiple functional roles, enabling broader alignment across teams while retaining tailored support for individual leaders.