Forrester Decisions: Turn Complexity Into Competitive Advantage
Forrester Decisions (FD) is a role-based, annual subscription service designed to provide organizations actionable insights for their leaders and teams. Subscribers gain access to a dynamic library of over 60,000 research reports, strategic models, benchmarking tools, and maturity assessments—continuously updated to reflect emerging trends and challenges. Our research library also contains insights gathered from over 500,000 users and leaders each year.
FD offers a new solution for government leaders looking to solve problems, make informed decisions, and drive meaningful results. The portfolio combines research-based insights, models, and frameworks with hands-on guidance to ensure that you and your team apply best practices to your specific situation. Each FD license is assigned to a persona and a unique set of priorities that are built around your most pressing opportunities and challenges. Forrester priorities are developed based on extensive feedback from hundreds of clients and potential clients ensuring they address real-world mission needs.
Your Gen-AI Partner: Izola
Available to all Forrester Decisions license holders, Izola puts the full power of Forrester’s expertise at your fingertips. Izola is Forrester’s secure, generative AI tool that transforms how leaders interact with research. Through a simple chat interface, Izola delivers quick, citation-backed answers drawn from Forrester’s vast library, helping you explore topics, surface insights, and follow up in real time. Whether you need a definition, a trend analysis, use case concept, best practice guideline, how-to steps or strategic advice, Izola delivers concise, reliable answers—on demand.
Built Around Your Priorities
Forrester will work with you to align your FD license to a role-based service area, based on meticulously researched personas:
- Security & Risk
- Technology Executives
- Technology Architecture & Delivery
- Data, AI & Analytics
- Customer Experience
- Digital Business & Strategy
Through tiered access levels and service area alignment, users are ensured to receive the most relevant insights and guidance.
What's Included
Curated Tools & Frameworks
Each service area unlocks exclusive access to curated research, tools, frameworks, benchmarks, and expert guidance aligned to your role. This structure allows us to tailor our support to your specific responsibilities and strategic priorities, ensuring that the content you receive is directly applicable to your work, while also contributing to your broader agency objectives.
- Understand Key Trends And Set A Clear Path Forward: Leverage data snapshots, forecasts, maturity assessments, and vision reports, vendor landscapes, stakeholder insights
- Adopt Proven Frameworks and Approaches: Model overviews, roadmaps, best practices, and case studies
- Drive Results: Toolkits, KPIs and benchmarks, templates, role profiles, and Forrester Wave™ Evaluations
Certifications
Forrester’s certification programs give leaders and teams the tools, skills, and confidence to deliver on their most critical initiatives. These flexible, self-paced, on-demand courses are led by Forrester subject-matter experts through modular video sessions, allowing participants to build tailored learning pathways and progress at their own pace. With Forrester Decisions, agencies gain access to a certification library covering areas such as Strategic Leadership, Zero Trust (with CPE credits), and Customer Experience. Certifications are available through FD subscriptions or as standalone offerings for individuals or teams, ensuring impact and scalability across your organization.
Hands-On Guidance
Accelerate progress and de-risk decisions with best practices tailored to you and your team. Forrester promises to be on your side and by your side, through guidance sessions with analysts, peer discussions, events, and more.
- 50-Minute Guidance Sessions: Available to VIP and Leader seats, while also encouraging Team members to attend. Get direct access to the analysts who write our research to receive answers to key questions, insight into market drivers, best practice advice on specific challenges and more.
- Global Summits: Four major U.S. Summits plus international forums bring together analysts, industry leaders, and practitioners to explore trends, innovations, and best practices.
- Peer Discussions: Interactive peer discussions, one-on-one exchanges, and facilitated networking sessions help leaders validate ideas, share challenges, and discover solutions.
- Executive Programs: The Executive Leadership Exchange offers a private network for qualified leaders to connect, collaborate, and align on mission-critical priorities.
- Ongoing Access: Webinars, podcasts, and ad hoc events provide continuous opportunities to engage with Forrester experts and address real-time challenges.
Continuous Support
How we support your Agency:
- Seamless Onboarding: We work closely with your team to onboard users quickly and effectively, giving them immediate access to research, reports, and advisory tools tailored to government challenges. Each engagement begins with a custom plan aligned to your agency’s goals.
- Proactive, Ongoing Support: Our experts deliver timely research, tools, and webinars focused on public sector initiatives, paired with personalized analyst sessions that provide actionable advice for real-time issues.
- Quarterly Business Reviews (QBRs): Forrester will facilitate structured QBRs measure impact, assess progress, and refine strategies to ensure continuous alignment with your evolving priorities.
- Customized Insights & Collaboration: Through regular check-ins, we tailor reports, data, and insights to your objectives so every deliverable supports your mission needs.
- Adaptability & Responsiveness: As government priorities shift, Forrester adapts. From switching focus areas to expanding access, our services are designed to evolve with your agency’s demands.
Levels of Service
Forrester Decisions offers the following levels of service that can fit your team’s structure:
VIP Leader
Tailored for top executives seeking to drive transformation and measurable impact, this premier service level sets the strategy with an exclusive one-on-one partnership with a Forrester executive partner.
Leader
Designed for leaders, this service level supports high-impact initiatives with expert guidance sessions, full access to actionable research, tools, and data-driven decision-making support.
Team
Ideal for teams executing day-to-day strategies, this service level empowers leadership initiatives with access to Forrester’s research, expert insights, certification courses, and guidance sessions alongside VIP Leaders or Leaders.
Group Reader
A streamlined option to keep entire teams informed, Group Reader provides broad access to Forrester’s bold research, data, and insights.
Expanded Access
Curated content and support across all personas within their tier, spanning Technology (Technology Executive, Security & Risk, Data AI & Analytics, and Technology Architecture & Delivery) or Consumer and Digital (Customer Experience, Digital Business & Strategy). Enabling alignment and flexibility beyond a single primary role.
Forrester AI Access
Built to empower teams across roles, combining the power of Izola, our generative AI research assistant, with tailored domain-level research access.
Forrester Decisions Offers Flexibility
Because agency roles and priorities can evolve over time, Forrester Decisions offers flexibility: clients may update their assigned service area annually to reflect changes in focus, structure, or mission. Additionally, organizations may expand their subscription to include multiple service areas, enabling broader alignment across teams while retaining tailored support for individual leaders.