Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the Public Sector represents how constituents perceive and react to civic services. By transforming the CX, the Public Sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the Government to uphold their responsibility of sharing and reporting information securely to the public.









  • GovExperience Summit Event Banner
  • The Top 10 GovExperience & CX Events for Government in 2026
  • Customer Experience Buyer's Guide for Government
  • Expert Edition eBook - Reimaging Service: How HISPs lead digital charge

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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital Government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Leading CX Solutions (18)
  • Website Modernization and Mobile Enhancement (35)
  • Digitization of Services (53)
  • Customer Services (47)
  • Public Outreach (19)
  • Social Media (7)
  • Electronic Signatures (7)
  • Contact Centers (20)
  • Accessibility & Adaptive Technology (25)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

All # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Trending Topics: Customer Experience and Engagement

Integrating third-party software or products into your digital environment can introduce accessibility and compliance risks when those products do not conform with WCAG. A ...

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Allyant Video

VPAT Testing Services

VPATs provide an important snapshot of a software or digital product’s accessibility. However, accessibility assessments can sometimes become a box-checking exercise rather ...

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Allyant Video

CommonLook Edu

CommonLook Edu by Allyant is easy-to-use accessibility software designed to help resource-strapped education teams create accessible learning materials quickly. With support for ...

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This Riverbed solution brief explores how AI-powered observability and network performance monitoring provide greater visibility across networks, applications, infrastructure, and ...

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Discover how Allyant helps organizations simplify digital accessibility testing with automated scanning and monitoring across web content, web applications and PDFs. This resource ...

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View this guide to learn more about Jotto Passport for Events. The platform provides public agencies and universities with a centralized way to manage registration, digital ...

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Qualtrics Resources

Your FEVS Quick-Start Checklist

Preparing for changes to the Federal Employee Viewpoint Survey (FEVS) requires agencies to take a proactive approach to employee feedback. This quick-start checklist provides ...

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Proposed changes to the Federal Employee Viewpoint Survey (FEVS) could reshape how Federal agencies gather and act on employee feedback. This resource explores what a more ...

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AI is reshaping how modern teams work, enabling faster collaboration, greater efficiency and new ways to drive productivity. But for organizations in highly regulated industries, ...

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Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends 


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