Customer Experience and Engagement Solutions

Back to Top

 

Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.











Transforming Government's Digital Presence: Empowering Agencies with Acquia & AWS banner

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (32)
  • Customer Services (34)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (4)
  • Call Center (8)
  • Accessibility & Adaptive Technology (3)

All Customer Experience & Engagement Vendors


Discover Customer Engagement Innovations


Digital Customer Experience Trends 



Public Sector CX Events

Event
salesforce_logo_updated.png
CUSTOMER EXPERIENCE EVENT
Hosted By: Salesforce
Carahsoft March 18, 2024
Carahsoft 9:00 AM ET
>

Webcast
Granicus_Horizontal_Transparent.png
CUSTOMER EXPERIENCE EVENT
Hosted By: Granicus
Carahsoft March 19, 2024
Carahsoft 1:00 PM ET
>


Government Customer Service Resources

Productivity_Collaboration_and_Access_with_Zoom.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Enable state and local government to be productive and inclusive for use in public hearings, courtrooms, law-making, administration, and the delivery of constituent services via the Zoom platform. Fill out the form below to have access to our interactive resource.

>

Zoom_Workspace_Reservations_for_the_Modern_Office_Datasheet.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Workspace Reservation offers a forward-thinking solution for booking flexible workspaces in advance or on-the-go, from open desks to personalized setups with Zoom devices. Streamline your workspace with this user-friendly solution.

>


Latest Customer Experience News

page_logo-v1_new_microsite.png
CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft February 22, 2024

Paperless Innovations, Inc., the leading provider of government purchase card (GPC) compliance automation solutions, and Carahsoft Technology Corp., the Trusted Government IT Solutions Provider®, today announced that Carahsoft has added Paperless Innovations’ GPC compliance automation products to its GSA Schedule.


>

Acquia-logo.png
CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft April 20, 2023

It’s the difference between a one-star review and a five-star review.


>