How the University of Massachusetts Built a Foundation for Long-Term, System-Wide Scale with Softdocs

The University of Massachusetts replaced its aging ImageNow system with Softdocs, establishing a unified, cloud-based document management foundation across multiple campuses while preserving local autonomy. Through a staged rollout, UMass developed shared governance, reusable templates and a scalable operating model designed to support complex integrations with PeopleSoft, Oracle and Boomi.

This system-wide approach provides a foundation for continued modernization, enhanced cybersecurity and a repeatable framework for bringing additional campuses onto the platform.

Key Takeaways

• Learn how UMass replaced its aging ImageNow system with Softdocs.
• Explore a unified, cloud-based document management approach spanning multiple campuses.
• See how UMass balanced shared governance with campus-level autonomy.
• Discover how staged implementation supported a more scalable rollout.
• Explore the use of reusable templates and standardized processes.
• Learn how the platform supports integrations with PeopleSoft, Oracle and Boomi.
• See how the system-wide model supports ongoing modernization and cybersecurity.
• Discover a repeatable framework for future campus adoption.