LogMeIn Solutions for Every Organization

What It Does

LogMeIn Rescue enables IT technicians and helpdesk agents to remotely access, diagnose, and resolve issues on virtually any device, Windows, Mac, Linux, iOS, Android, ChromeOS, and Intel vPro, without requiring pre-installed software on the end-user's machine. Support sessions launch in seconds via PIN code, link, or SMS, allowing agencies to assist employees and constituents wherever they are.

Key Capabilities

• Remote control & screen sharing: take control of any device to resolve issues directly, with user consent and full session visibility.
• AI-powered session intelligence: AI analyzes device health in real time, interprets error messages and screenshots, and delivers actionable troubleshooting recommendations.
• Automated session documentation: notes, summaries, and diagnostic data are captured automatically, streamlining ticket management.
• Multi-platform reach: Windows 7+, macOS High Sierra+, Linux, iOS 16+, Android 5.0+, ChromeOS, and Intel vPro out-of-band management.
• Enterprise security: 256-bit AES encryption, PIN validation, IP restrictions, permission-based technician roles (40+), SSO, AD sync, and data residency options.
• Centralized administration: manage unlimited technician groups, custom security policies, session recording, and real-time performance dashboards from a single console.
• Brand customization: white-label the support interface, chat tools, and calling card to match agency or MSP branding.
• Integrations: ServiceNow, Jira, Salesforce, Nexthink, and more via APIs and SDKs.

LogMeIn Rescue Integrations

LogMeIn Rescue connects with the tools your team already uses — keeping session data in one system of record and eliminating tool switching.

ServiceNow — Launch Rescue sessions from within ServiceNow and automatically sync AI generated session notes and summaries back to the incident. No manual documentation required.

Nexthink — Spot the issue in Nexthink, fix it in Rescue. Launch AI-enhanced remote sessions directly from Nexthink with live device telemetry available inside the Rescue console.

Microsoft Teams — Start secure Rescue sessions directly from Teams so employees get help without leaving the platform they're already in.

Salesforce — Connect sessions to Salesforce case records with full customer history available during every interaction and session data logged automatically on close.

Jira Service Management — Launch Rescue sessions directly from Jira tickets with session data syncing back automatically.

Also integrates with: Agiloft, Autotask.

Best For

Federal agencies and enterprise IT departments running large-scale helpdesks; organizations supporting both internal employees and external constituents; environments where security, auditability, and compliance are mandatory.

What It Does

LogMeIn Resolve is a security-first unified endpoint management platform designed for IT departments and MSPs that need to monitor, manage, secure, and support all endpoints from one place. It replaces the fragmented stack of RMM tools, MDM consoles, ticketing systems, and patch management utilities with a single, scalable solution.

Key Capabilities

• Remote Monitoring & Management (RMM): proactively monitor device health, configure alerts, deploy patches, run automation scripts, and manage antivirus — remotely and at scale.
• Mobile Device Management (MDM): enroll, configure, secure, and wipe company-owned and BYOD devices; enforce compliance policies and protect data wherever work happens.
• Unattended remote access: resolve issues on devices even when users are offline — ideal for servers, kiosks, and after-hours maintenance.
• IT Asset Management (ITAM): maintain a live inventory of hardware and software assets, track license compliance, and optimize asset lifecycles.
• Helpdesk & service management: built-in ticketing with routing, a knowledge base, SLA tracking, and AI-assisted ticket summaries.
• Patch management: automatically identify, prioritize, and deploy patches across Windows and third-party applications.
• Zero Trust security: industry's first Zero Trust RMM verifies every identity, device, and action.
• Agentic AI (GoPilot): generates scripts, surfaces critical observations, auto-resolves routine issues, and provides natural-language reporting.
• Integrated Data Protect: integrated EDR, XDR and BCDR ensures data and endpoints are protected, and offers continuity against ransomware or hardware failure.

LogMeIn Resolve Integrations

LogMeIn Resolve fits into the security and service management tools your team depends on — no rip-and-replace required.

Acronis — Enroll backup agents, schedule automated backups, and trigger one-click recovery directly from the Resolve console. Ransomware or hardware failure becomes a recoverable event, not a crisis.

HaloPSA — Sync ticket data, session details, and device information between Resolve and HaloPSA to streamline incident management for MSPs serving government clients.

ConnectWise — Unify Resolve endpoint management with ConnectWise service delivery so technicians get a complete picture without leaving their PSA.

Microsoft Intune — Layer Resolve's remote access, helpdesk, and RMM capabilities alongside existing Intune policies — no conflict, no duplication.

Best For

IT departments at state/local agencies, higher education institutions, and healthcare organizations; MSPs serving public sector clients; organizations consolidating point products into a unified platform.