LogMeIn logo


Smarter IT Starts Here — LogMeIn Support & Endpoint Management

About LogMeIn

Government IT teams face a relentless mandate: do more with less, stay ahead of evolving threats, and keep mission-critical systems running without interruption. LogMeIn, part of the GoTo family of products, delivers remote support and endpoint management solutions that put IT leaders in control.

With more than one billion remote support sessions globally, LogMeIn's portfolio is proven at enterprise scale. Whether you're managing a distributed federal workforce, supporting a university help desk, or overseeing endpoints across a state agency, LogMeIn gives your team the visibility, automation, and security to stay three steps ahead.

LogMeIn connects with the platforms your agency already relies on. Both Rescue and Resolve integrate with leading ITSM, monitoring, security, and collaboration tools — so your team spends less time switching between systems and more time resolving issues.

The LogMeIn Portfolio

Two purpose-built platforms address the full spectrum of government IT needs:

  • LogMeIn Rescue — Enterprise Remote Support

    • High-performance remote support built for large enterprise and public sector environments. Rescue connects technicians to any device — desktop, laptop, tablet, or mobile — in seconds, with no pre-installed software required on the end-user's device. Advanced security controls, session recording, and 40+ technician permission levels make it the go-to solution for organizations where security, compliance and auditability are non-negotiable.

  • LogMeIn Resolve — Unified Endpoint Management (UEM)

    • A security-first UEM platform that brings together remote monitoring and management (RMM), mobile device management (MDM), IT asset tracking, helpdesk ticketing, patch management, and AI-powered automation in a single console. Resolve is ideal for growing agencies, managed service providers, and IT departments that need a scalable, all-in-one solution without the sprawl of multiple point products.

FAQ

Who should use LogMeIn Rescue's remote IT support software?

LogMeIn Rescue is an enterprise remote support solution best used for internal IT like IT Helpdesks or Customer Support like Call Centers companies in industries like Healthcare, Financial Services, Higher Education, Retail, Tech Services, Manufacturing, MSPs (Managed Service Providers), GSIs (Global System Integrators), and BPOs (Business Process Outsourcing).

Why LogMeIn Rescue?

LogMeIn Rescue is a SaaS-based enterprise-grade remote support solution that has powerful in-session features, advanced security capabilities, and ample customization options, to deliver fast, frictionless technical support. LogMeIn Rescue offers multi-platform remote support, multiple entry points, interactive video support, in-session background features like file transfer and scripting, agent collaboration, customization and branding, integrations and APIs, granular permissions, session validation options, and advanced reporting.

Is LogMeIn Resolve a unified endpoint management (UEM) solution?

Yes, it is. LogMeIn Resolve gives small businesses all the tools needed to manage and secure endpoint devices from anywhere. Resolve offers support for all device types and platforms – PC, Mac, iOS, Android, and Chromebooks.

What is Zero Trust Security Architecture in LogMeIn Resolve?

LogMeIn is leading the way with LogMeIn Resolve, an all-in-one remote IT management and UEM solution with zero trust security. Zero trust is a strict security protocol that takes a “trust nothing, verify everything” approach within software or an IT environment. Until now, true zero trust has never been applied to access control in an RMM solution.