Where Zappix Helps Healthcare Teams

• Access bottlenecks: scheduling delays, high abandonment, and complex phone trees.
• No-shows and late cancellations that create revenue loss and care gaps.
• Manual intake and referral processes with repetitive back-and-forth.
• Billing and administrative inquiries that overload call centers.

An Intelligent Patient Engagement Platform

For healthcare payers and providers, Zappix applies the same AI Customer Engagement Platform capabilities to the patient journey—streamlining key workflows across inbound and outbound interactions.

Key Workflows

• Appointment management: reminders, confirmations, rescheduling/cancellation, pre-visit instructions.
• Referrals: outreach to backlogged referrals, follow-ups, scheduling and coordination.
• Digital intake: registration, questionnaires, consents, insurance capture, document/photo upload.
• Billing: balance notifications, payment options, coverage/Q&A, dispute intake, payment plans.
• Post-visit: discharge instructions, follow-up outreach, surveys, medication reminders (as applicable).

How It Works

• Intelligent Outreach delivers the right message on the right channel at the right time (SMS/email/web/voice), driving action and reducing missed steps.
• AI Self-Service enables guided, mobile-first journeys—often triggered from calls through Visual IVR—so patients resolve needs without waiting on hold.
• Agent Assistant supports staff with real-time link-to-task workflows (forms, uploads, payments, live chat), reducing handle time and improving data quality.
• Integrates securely with EHR/EMR, CRM, scheduling, billing, and contact center systems to automate and track outcomes.

Outcomes

• Improve access and responsiveness without adding staff.
• Reduce no-shows and boost appointment adherence with proactive, personalized engagement.
• Lower administrative burden through digital self-service and automated workflows.
• Improve patient experience with fast, consistent, mobile-first resolution.