Smarter, Faster, Mobile-First Government Customer Service
Zappix is an AI-powered Digital Engagement Platform purpose-built to modernize how public-sector organizations interact with residents, constituents, and stakeholders. As government agencies face rising service demands, staffing constraints, and expectations for digital-first access, Zappix helps streamline operations, reduce cost-to-serve, and eliminate manual work—all while improving service delivery and constituent satisfaction.
Designed for agencies committed to efficiency, accessibility, and an improved service experience, the Zappix platform automates and optimizes the full spectrum of inbound and outbound interactions, with an extensive focus on Mobile Enablement. From routine information requests to complex case-related workflows, Zappix enables government teams to deliver faster, clearer, and more equitable customer service experiences without expanding headcount or overhauling existing systems.
Solutions Tailored for Government Efficiency
Intelligent Outreach
Zappix Intelligent Outreach allows public agencies to proactively reach residents with automated, personalized, omnichannel communications. Whether notifying constituents about eligibility updates, renewal deadlines, appointment reminders, compliance requirements, or emergency information, Zappix increases outreach effectiveness while reducing manual administrative effort. By automating time-sensitive messages across SMS, email, voice, and digital channels, agencies improve responsiveness, compliance, and public trust.
Automated Self-Service
With Zappix’s Intelligent Visual Agent (IVA), constituents can resolve common needs instantly through a frictionless, intuitive digital experience. The platform supports Visual IVR and modern digital channels, enabling rapid access to forms, FAQs, status checks, scheduling, document uploads, and other high-volume government services. Integrated with existing case management, CRM, and backend systems, IVA helps agencies reduce call volume, shorten queues, and ensure ADA-aligned accessibility across devices.
Agent Assistant
Frontline government staff gain real-time support with Zappix Agent Assistant, which provides guided digital workflows, pre-populated context, and automated steps that simplify case handling. Agents can resolve issues faster, reduce handle time, and deliver more accurate, consistent responses. This empowers overstretched teams and improves service delivery during high-demand periods.
Secure, Scalable, and Government-Ready
Built on a secure, cloud-based infrastructure, Zappix delivers end-to-end workflow automation with seamless integration to enterprise and legacy systems. The platform provides robust analytics that help agencies identify bottlenecks, measure service performance, and optimize processes over time.
From state agencies to local municipalities and federal departments, Zappix enables the public sector to modernize service delivery, elevate constituent engagement, and build a more efficient, digitally responsive government.