Compliant, Business Messaging for the Public Sector

Public-sector organizations rely on fast, reliable communication to serve their communities — yet many agencies still struggle with fragmented messaging tools, unarchived mobile texting, or outdated communication workflows. YakChat solves this challenge by bringing fully integrated, compliant business messaging directly into the collaboration platforms government teams already use, including Microsoft Teams, Cisco Webex, any browser, or iOS/Android mobile device.

YakChat enables agencies, schools, and public-safety departments to send and receive SMS/MMS, RCS, and WhatsApp messages compliantly through their existing phone numbers. SMS/MMS offers the broadest reach while RCS and WhatsApp add branding and encrypted delivery, with WhatsApp also enabling international communication. Staff can communicate with residents, students, service users, field teams, contractors, and partner organizations in real time — without relying on personal mobile phones or unmonitored channels. Every message is automatically captured for compliance, record-keeping, and reporting, supporting HIPAA, CJIS-aligned processes, FOIA, and FERPA requirements, as well as internal data-governance policies.

Because YakChat integrates natively with Microsoft Teams and Webex, public-sector employees can manage conversations where they already collaborate, eliminating the need to switch apps or adopt entirely new systems. Shared inboxes streamline departmental communication, such as citizen engagement, casework, emergency notifications, appointment scheduling, and internal coordination. Agencies can maintain full visibility over conversations while empowering distributed teams to respond quickly and consistently.

YakChat also supports archiving into existing systems, including Microsoft Purview, Smarsh, Global Relay, and other cloud archiving platforms used across government environments. This ensures that messaging remains transparent, reportable, and securely retained to meet agency compliance mandates. For agencies with Bring-Your-Own-Device staff, YakChat’s integrations ensure that messages sent from the native mobile SMS app are still captured, audited, and tied to the agency’s official number.

With omnichannel support, configurable permissions, and organizational branding , YakChat gives government entities a future-ready messaging solution that keeps them connected to the people they serve — reliably, compliantly, and at scale.